Lance Gendron | Page 4

Here's a much shorter, positive write-up: The Service Department at BMW of Shrewsbury delivers outstanding care with a friendly, professional team. My advisor, Lance provided honest advice, transparent c Department at BMW of Shrewsbury delivers outstanding care with a friendly, professional team. My advisor, Lance provided honest advice, transparent communication, and efficient repairs.. Comfortable waiting areas, responsive service, and loaner options make every visit stress-free. Highly recommended! More

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Good overall experience. Highly professional, friendly, and knowledgeable. Lance made the entire process smooth and stress-free! Highly professional, friendly, and knowledgeable. Lance made the entire process smooth and stress-free! More

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I had an outstanding experience at the BMW dealership on March 17th thanks to Lance, my service rep. He was professional, attentive, and went above and beyond to make sure everything was handled smoothly on March 17th thanks to Lance, my service rep. He was professional, attentive, and went above and beyond to make sure everything was handled smoothly. Communication was clear and timely, and I truly felt like a valued customer the entire time. It’s rare to come across service this good—Lance with the assistance of Matt made the whole process easy and stress-free. Highly recommend! Thank you! More

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Dealership is good. People are always helpful and nice. I have bought may cars here. However service no longer cleans the car at all. So after spending all that money People are always helpful and nice. I have bought may cars here. However service no longer cleans the car at all. So after spending all that money yo service the car - getting it back dirty or even dirtier…. For a BMW… no bueno. More

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This is my first BMW and the first time I brought my vehicle in for service. The staff at BMW of Shrewsbury was very welcoming and extremely courteous. The facility is very clean with refreshments and c vehicle in for service. The staff at BMW of Shrewsbury was very welcoming and extremely courteous. The facility is very clean with refreshments and coffee being offered. More

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Thank you, BMW Shrewsbury, for the excellent service—smooth pit change, friendly staff, and a truly professional experience from start to finish. service—smooth pit change, friendly staff, and a truly professional experience from start to finish. More

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Very responsive and thorough service team. They have good communication. Their attention to detail is very appreciated. They have good communication. Their attention to detail is very appreciated. More

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Lance was easy to work with and he takes the time to explain things to me in a way that I can understand them. This is why I always go back to the dealership for service. explain things to me in a way that I can understand them. This is why I always go back to the dealership for service. More

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My service experience was seamless and easy. My car was ready on time and was pulled up right next to the door for an easy exit. My car was ready on time and was pulled up right next to the door for an easy exit. More

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Lance is the best. Very knowledgeable and explains the issue in detail and helps in prioritizing if there are multiple services to be done on vehicle. Very knowledgeable and explains the issue in detail and helps in prioritizing if there are multiple services to be done on vehicle. More

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