Lance Gendron
Lance Gendron at BMW of Shrewsbury

Lance Gendron | Page 4

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
144 Reviews
4.9

144 Reviews

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144 Reviews of Lance Gendron

December 30, 2025

Dealership Rating
Employee Rating

Lance did a great job in explaining my repair needs and kept me updated throughout the entire process. More

by pdmurph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 31, 2025

BMW of Shrewsbury responded

Thanks for sharing your feedback about Lance and the team! We look forward to welcoming you back to BMW of Shrewsbury down the road.

December 22, 2025

Dealership Rating
Employee Rating

Finished my work very soon I’m very with them,they make me wait only 1.5 hours.Thank you More

by Dalrai20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2025

BMW of Shrewsbury responded

Reviews like this one make our day! Thanks from the BMW of Shrewsbury team.

December 20, 2025

Dealership Rating
Employee Rating

Always easy to deal with. The used car manager Kenny and the general manager Brad are amazing. The service department is head and shoulders above all the rest. More

by Rmurphy6184
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 22, 2025

BMW of Shrewsbury responded

We love hearing about your experience with our team! We’ll be sure to pass on your kind words to Kenny, Brad, and everyone in our service department. Thank you for choosing BMW of Shrewsbury, and we hope to work with you again!

December 20, 2025

Dealership Rating
Employee Rating

Lance is a great advisor, I call him, even when i don’t have a service appointment scheduled and he gives good advice on how to handle any situation I may encounter. More

by ronnaadavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mohammad Mirazimi

Dec 22, 2025

BMW of Shrewsbury responded

Thank you for sharing your experience with Lance! We will pass on your kudos to him and the BMW of Shrewsbury team.

December 19, 2025

Dealership Rating
Employee Rating

Great service from Lance and the team at BMW of Shrewsbury! They were fast, thorough and reasonable. Will definitely be back again. More

by mmcclurg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 22, 2025

BMW of Shrewsbury responded

We’re glad to hear Lance and the team provided fast and thorough service! We look forward to welcoming you back to BMW of Shrewsbury in the future!

December 11, 2025

Dealership Rating
Employee Rating

Pretty good this place. They have the patience to review and explain your options to you More

by AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2025

BMW of Shrewsbury responded

Thanks for choosing BMW of Shrewsbury, AJ! We're glad you always feel accommodated by our team.

December 11, 2025

Dealership Rating
Employee Rating

Professional and honest work. If I buy car again,definitely this is the place I will. More

by Hamiyet Arslanbas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2025

BMW of Shrewsbury responded

We’re proud to have your support, Hamiyet! Thank you for choosing BMW of Shrewsbury above the rest!

December 10, 2025

Dealership Rating
Employee Rating

Everything done on time excellent waiting area Quote was given for additional repairs prompt service More

by Ratneshchopra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2025

BMW of Shrewsbury responded

Thank you for leaving BMW of Shrewsbury a five-star review! We are happy to hear that everything was done to your satisfaction.

November 28, 2025

Dealership Rating
Employee Rating

Lance in service department provided the best service I’ve ever experienced at a dealership. He was extremely well informed, articulate, helpful and always available. More

by shelliloi326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2025

BMW of Shrewsbury responded

Thank you for sharing your glowing review of Lance! We’ll pass along your praises, and we hope to welcome you back to BMW of Shrewsbury next time.

November 26, 2025

Dealership Rating
Employee Rating

Excellent staff! Always very knowledgeable and helpful. You won’t feel like just another number there! More

by michaelmongeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2025

BMW of Shrewsbury responded

Michael, this feedback made our day! Thank you from all of us at BMW of Shrewsbury!

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