"Excellent service "
They all were amazing great customer service. They help me and got me in a 2019 VW. I felt blessed, Millo, Lance, and the sales manager I think Robby or Mike, was excellent he spoke truth and I am greatful for that. He help me put me in a new 2019 VW. thank you guys so much. Greatful!!
"CPO Tiguan Purchase"
Rickey Holmes, Mike Martucci, Brian Bolton and Lance Jeter, made our buying experience a professional and truly pleasant one. A big thank you to this team! This was our 4th purchase from the Jim Ellis Automotive Group and we look forward to our next.
"One Day Car Buying Experience"
I researched my selection extensively, compared prices and key features of the vehicle and chose Jim Ellis as the best value. Our salesperson, Trey, was more of a facilitator for the transaction as opposed to an over the top personality. He made the in person dealership experience a very good one. They detailed the vehicle for pickup and paid attention to every request we made. Thanks to Trey and Lance, we’ll be back to Jim Ellis.
After a rather difficult with an old-style, pushy used car salesman at another dealer, working with Trey at Jim Ellis was low-key and a pleasure. He put my concerns before the sale of a vehicle, and we successfully made a purchase of a car I think I will enjoy for many years to come.
"So amazing, and so helpful!"
Rickey and Lance are by far the best people I’ve EVER dealt with when it comes to cars! They are super nice, and always have helped me get the perfect car for me! I highly recommend going to Jim Ellis and definitely ask for these two!! Rickey was my car salesman, AMAZING! Lance is who helped me finance, AMAZING as well! I’ll be back in a couple years for another new car! Wouldn’t ever go anywhere else. (and I live in NC and I drive 6 hours just to deal with these guys and get my car.) :)
"Zoe, thanks for the best experience!"
Zoe was such a delight! I came in knowing the vehicle I wanted, and she quickly gathered all the details she needed to make the transaction go smoothly. I will definitely be coming back to Jim Ellis Volkswagen for my next purchase. The staff was great! And of course my salesperson, Ms.Zoe Ray!!!!
"Quick decision making."
Asked for expected pricing through the website, Got Email the next day, Price given very close to my expectation, no phone call and back and forth annoyance . Bought the car the same day.
"Fast, knowledgeable, and customer friendly service"
This rating only encompasses my purchase experience of a certified pre-owned 2015 Jetta SE. I had no experience with the service department.
I found the car I eventually bought posted on autotrader.com, and I scheduled a test drive the same day. Millo Antola got me into the car almost as soon as I arrived. He was able to answer all my questions and even helped me expedite my outstanding TDI claim (I still needed to accept my final offer for the buyback option).
I decided to buy the car, which was in excellent condition, thanks to the buyer friendly price. They had me in the driver seat, on my way home the next business day. The only supposed blemish being the sunroof having difficulty opening and closing. However, Millo had the service department better align the roof, after which, I couldn't notice any deficiency.
This dealership is very customer focused, and I would highly recommend buying from them provided they have a vehicle you're interested in.
"Great Car Buying Experience "
I want to thank Jim Ellis Atlanta Volkswagen for a great car buying experience. Millo Antola was very helpful without being pushy when showing me the vehicle I was interested in purchasing. Millo took the time to explain all the features of the car and how everything works. Lance Jeter, in finance, was also very informative and patient when explaining the numerous finance options! Everything was thoroughly explained and I really feel I was able to receive the best finance options for me. The whole process went very smoothly. I will definitely recommend friends and family to this dealership.
- Grateful Jetta Owner
I am an impatient sort and, despite my desire to be a cheerful and pleasant person, I can turn on a dime in an uncomfortable situation if allowed enough time to conclude ill behavior.. I spent a fair amount of time at Jim Ellis today in an attempt to find the perfect deal and I enjoyed every moment. The attention provided to my particular situation, needs and wants for a car were met with nothing short of genuine consideration and respect; the amount of effort provided to ease the pain unparallelled and much appreciated. My questions were answered fairly and both Millo and Lance were extremely professional yet personable.