Lance Madry | Page 8

I brought the vehicle in for a transmission problem. Several days later I was told I needed a new engine. No explanation was given why an engine with 28,000 miles on it needed to be replaced. I went to Several days later I was told I needed a new engine. No explanation was given why an engine with 28,000 miles on it needed to be replaced. I went to the service department and spoke to the manager. It was a very casual response. It happens all the time! Well it's never happened to me, EVER. I asked about the transmission and Brian didn't have an answer. The vehicle was ready 5 weeks later. I waited an extra day for it to go through a quality control review which could not have been done. I drove the vehicle for 1/2 mile and had the same transmission problem that I had originally brought it in for . There is no way that the vehicle was test driven after the engine replacement. I returned it and test drove it with a mechanic. He said he would do a software update. That seemed to resolve the problem. I drove home and parked the car. Two hours later I drove to the store and had the same transmission problem occurred. Brian told to bring the car back. When I brought it back, I told Brian to have them look at the backup camera because it was not working. I also told Brian that I needed the vehicle for a trip the following Wednesday. The car was not ready and I had to rent a car for the trip. On Tuesday I received a call that the transmission was fixed, I asked about the backup camera. Brian had to get back to me. He called back and said that it was probably the camera that needed to be replaced for a cost of $760 but they could not guarantee that that was the problem. Thankfully it was a faulty camera. Bayside has a problem doing more than one thing at a time. They could have fixed the transmission while we waited for a new engine to be delivered. They could have replaced the camera while I waited for the transmission to be fixed. They have a poor quality control program and no concern for people's time or inconvenience. They had my Grand Cherokee for 6 weeks in total and treated me like it was an overnight repair. I was also told that it was an additional 3% change to pay for the camera repair if I use a credit card. I said that I should have been told this, the check out person's response was that she was telling me now. A lot of good that did. Oh, and lastly, my second receipt for the transmission and camera had another person's name on it. Brian could not determine why this happened or how to fix this. Never again will I use Bayside's service department. And, because of the extremely poor service, I would never recommend the sales department either. I gave all four in the management department 1 star for not recognizing and addressing the poor systemic quality of this service department. More

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We were helped by a salesman name Turgo and the Manager name Lance in leasing a Jeep Wrangler Willys a couple of days ago. Both were very professional and understood our needs very well. By the end of the name Lance in leasing a Jeep Wrangler Willys a couple of days ago. Both were very professional and understood our needs very well. By the end of the day, we changed our vehicle from Volvo S60 to the Wrangler with big smiles on our faces. My wife was very happy and excited as well as I. It was a smooth, pleasurable, and satisfying experience. I have been to many car dealers during past 40 years and I can say this Bayside Jeep Dealership was the BEST. Everyone at the dealership is friendly with positive vibe. Great place to be and buy a car! More

by calvinkim009 Verified Customer Verified Customer

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Very good customer service. Made the experience better and easy. Very helpful all the way to the end . Made the experience better and easy. Very helpful all the way to the end . More

by jamie.cavanaugh16 Verified Customer Verified Customer

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The sales Rossenthal and Lance are professionalism and friendly demeanor and the services Bob and Brian were patiently answer my questions and took the time to understand my specific needs. keep up the h friendly demeanor and the services Bob and Brian were patiently answer my questions and took the time to understand my specific needs. keep up the hard work. More

by TRANSPC Verified Customer Verified Customer

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I like the service. It was fast and efficient. I’m definitely going to come back. It was fast and efficient. I’m definitely going to come back. More

by Myriam Cisse Verified Customer Verified Customer

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I buy all my vehicles from Bayside Chrysler Jeep Dodge - Sales Dept is great - Great pricing and top Service Dept Sales Dept is great - Great pricing and top Service Dept More

by intboro Verified Customer Verified Customer

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Service advisor was very courteous and helpful. I was very happy with the time he promised me to deliver my vehicle back to me. I would highly recommend friends and family to this dealership. I was very happy with the time he promised me to deliver my vehicle back to me. I would highly recommend friends and family to this dealership. More

by sosamma052008 Verified Customer Verified Customer

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Always helpful, listen to concerns do there best to give the best quality support. Always do there best to keep your car in best running condition the best quality support. Always do there best to keep your car in best running condition More

by dude172003 Verified Customer Verified Customer

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Excellent service and an outstanding customer service always provided by bayside dodge dealer. Extremely happy always provided by bayside dodge dealer. Extremely happy More

by ash2cobain Verified Customer Verified Customer

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Very professional and happy with outcomes. Definitely recommend to family and friends in lease for cars Definitely recommend to family and friends in lease for cars More

by waynerose03 Verified Customer Verified Customer

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