Just an overall great car shopping experience.
They all made it comfortable and fun. They were not selling me a car, they were helping me buy the perfect car for our family.
They all made it comfortable and fun. They were not selling me a car, they were helping me buy the perfect car for our family.
More
by DAVID.MEGAN.MARTIN
Verified Customer
Verified Customer
Oct 22, 2024 -
Lithia Hyundai of Reno responded
David, we're delighted to hear that you had a comfortable and enjoyable experience at Lithia Hyundai of Reno. Our team is always here to help find the perfect car for your needs! Thank you for choosing us!
Hard push by a salesman to show & sell another car while
we were waiting. Luke. Unfortunately, we were uncomfortable w/ his approach. Lance was awesome. We were traveling & stopped in w/o an appt. Lance fit
we were waiting. Luke. Unfortunately, we were uncomfortable w/ his approach. Lance was awesome. We were traveling & stopped in w/o an appt. Lance fit us in within 2 hrs on a Monday. That was so generous & amazing. Thank you!
More
by PABOUD
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2024 -
Lithia Hyundai of Reno responded
Thank you for sharing your experience with us at Lithia Hyundai of Reno. We're glad to hear that Lance was able to accommodate you and make your visit a positive one, even without an appointment. We appreciate the feedback on our sales approach and will use it as an opportunity for improvement!
Had a great experience Lance was always professional and
had great service thank you for the service and professionalism.
had great service thank you for the service and professionalism.
More
by DANIEL.TEAM19
Verified Customer
Verified Customer
Service Price Transparency
Oct 14, 2024 -
Lithia Hyundai of Reno responded
Daniel, we're delighted to hear that Lance provided you with professional service at Lithia Hyundai of Reno. Thank you for sharing your experience!
Very efficient and helpful staff.
They are quick and communicative about all aspects of the service.
They are quick and communicative about all aspects of the service.
More
by JWORD1
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2024 -
Lithia Hyundai of Reno responded
Thank you for choosing Lithia Hyundai of Reno. We are happy to see that you enjoyed our helpful staff. Stop by and see us again soon.
Fast and great service!
Easy to contact! Nice folks working there!
Word word word word!
Easy to contact! Nice folks working there!
Word word word word!
More
by justbreathe1805
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2024 -
Lithia Hyundai of Reno responded
Thank you for stopping by! Come see the Lithia Hyundai of Reno service team again soon!
The service department is by far the best I've ever dealt
with. Guaranteed I will go back for all of my cars service needs!
with. Guaranteed I will go back for all of my cars service needs!
More
by Amy
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2024 -
Lithia Hyundai of Reno responded
Amy, we're delighted to hear that our service department at Lithia Hyundai of Reno has earned your trust! We look forward to assisting with all your future car service needs.
After my car was worked on I had greasy handprints on my
hood,door ,seat ,and my steering wheel. My car is white. Needless to say I was not happy. Also ordered a rear window wiper. I was waiting and waiting
hood,door ,seat ,and my steering wheel. My car is white. Needless to say I was not happy. Also ordered a rear window wiper. I was waiting and waiting for it to come in. Finally I stopped by and it was in. But they only took my first name and no phone number so they couldn’t let me know it was in. I understand that you are busy, but what happened to me was unprofessional. I would expect it from a fly by nite mechanic, but this is the dealer.
More
by hockerwalker
Verified Customer
Verified Customer
Service Price Transparency
Oct 01, 2024 -
Lithia Hyundai of Reno responded
We apologize for the inconvenience and lack of communication you experienced. It's disappointing to hear about the greasy handprints and delay with your rear window wiper. We strive for professionalism in all our services, so we appreciate your feedback as it helps us improve. Please reach out if you'd like to discuss this further or need any assistance moving forward. Thank you,
Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com
Provides great customer service; responsive to customer
needs. Quick service, no delay in care. Lance is fabulous.
needs. Quick service, no delay in care. Lance is fabulous.
More
by KEITER_20100
Verified Customer
Verified Customer
Service Price Transparency
Sep 26, 2024 -
Lithia Hyundai of Reno responded
Thank you for highlighting the excellent service at Lithia Hyundai of Reno! We're glad to hear that Lance and our team provided quick and responsive care. We appreciate your feedback!
Fast and great service.
Every time I take my truck there for service I don’t have to wait too long
Every time I take my truck there for service I don’t have to wait too long
More
by SHARON_YAZZIE
Verified Customer
Verified Customer
Service Price Transparency
Sep 23, 2024 -
Lithia Hyundai of Reno responded
Thank you for the positive review! Come see the Lithia Hyundai of Reno team again soon!
I’ve never had a worse experience buying a car.
I would not recommend them.
I would not recommend them.
More
by ashleymb21
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Michael Costello
, Wes Wilson, Phillip Turner, Crystal Hughes
Sep 25, 2024 -
Lithia Hyundai of Reno responded
Ashley,
It is truly unfortunate to see that you feel this way.
Our team works hard to provide the best car-buying experience in Reno.
I would appreciate an opportunity to gather the details of your visit and work towards addressing your concerns. At your convenience, please contact me using the information in my signature below.
Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com