Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith | Page 20

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.7
933 Reviews
4.7

933 Reviews

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933 Reviews of Lance Smith

October 21, 2024

Dealership Rating
Employee Rating

Just an overall great car shopping experience. They all made it comfortable and fun. They were not selling me a car, they were helping me buy the perfect car for our family. More

by DAVID.MEGAN.MARTIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Mazzone, Dan Dunham

Oct 22, 2024

Lithia Hyundai of Reno responded

David, we're delighted to hear that you had a comfortable and enjoyable experience at Lithia Hyundai of Reno. Our team is always here to help find the perfect car for your needs! Thank you for choosing us!

October 16, 2024

Dealership Rating
Employee Rating

Hard push by a salesman to show & sell another car while we were waiting. Luke. Unfortunately, we were uncomfortable w/ his approach. Lance was awesome. We were traveling & stopped in w/o an appt. Lance fit More

by PABOUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2024

Lithia Hyundai of Reno responded

Thank you for sharing your experience with us at Lithia Hyundai of Reno. We're glad to hear that Lance was able to accommodate you and make your visit a positive one, even without an appointment. We appreciate the feedback on our sales approach and will use it as an opportunity for improvement!

October 13, 2024

Dealership Rating
Employee Rating

Had a great experience Lance was always professional and had great service thank you for the service and professionalism. More

by DANIEL.TEAM19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Iris Flores-Garcia

Oct 14, 2024

Lithia Hyundai of Reno responded

Daniel, we're delighted to hear that Lance provided you with professional service at Lithia Hyundai of Reno. Thank you for sharing your experience!

October 10, 2024

Dealership Rating
Employee Rating

Very efficient and helpful staff. They are quick and communicative about all aspects of the service. More

by JWORD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2024

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We are happy to see that you enjoyed our helpful staff. Stop by and see us again soon.

October 09, 2024

Dealership Rating
Employee Rating

Fast and great service! Easy to contact! Nice folks working there! Word word word word! More

by justbreathe1805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Robert

Oct 10, 2024

Lithia Hyundai of Reno responded

Thank you for stopping by! Come see the Lithia Hyundai of Reno service team again soon!

October 06, 2024

Dealership Rating
Employee Rating

The service department is by far the best I've ever dealt with. Guaranteed I will go back for all of my cars service needs! More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Everett Clunie, Trisha Stone

Oct 07, 2024

Lithia Hyundai of Reno responded

Amy, we're delighted to hear that our service department at Lithia Hyundai of Reno has earned your trust! We look forward to assisting with all your future car service needs.

September 28, 2024

Dealership Rating
Employee Rating

After my car was worked on I had greasy handprints on my hood,door ,seat ,and my steering wheel. My car is white. Needless to say I was not happy. Also ordered a rear window wiper. I was waiting and waiting More

by hockerwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 01, 2024

Lithia Hyundai of Reno responded

We apologize for the inconvenience and lack of communication you experienced. It's disappointing to hear about the greasy handprints and delay with your rear window wiper. We strive for professionalism in all our services, so we appreciate your feedback as it helps us improve. Please reach out if you'd like to discuss this further or need any assistance moving forward. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

September 25, 2024

Dealership Rating
Employee Rating

Provides great customer service; responsive to customer needs. Quick service, no delay in care. Lance is fabulous. More

by KEITER_20100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2024

Lithia Hyundai of Reno responded

Thank you for highlighting the excellent service at Lithia Hyundai of Reno! We're glad to hear that Lance and our team provided quick and responsive care. We appreciate your feedback!

September 21, 2024

Dealership Rating
Employee Rating

Fast and great service. Every time I take my truck there for service I don’t have to wait too long More

by SHARON_YAZZIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2024

Lithia Hyundai of Reno responded

Thank you for the positive review! Come see the Lithia Hyundai of Reno team again soon!

September 20, 2024

Dealership Rating
Employee Rating

I’ve never had a worse experience buying a car. I would not recommend them. More

by ashleymb21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Costello , Wes Wilson, Phillip Turner, Crystal Hughes

Sep 25, 2024

Lithia Hyundai of Reno responded

Ashley, It is truly unfortunate to see that you feel this way. Our team works hard to provide the best car-buying experience in Reno. I would appreciate an opportunity to gather the details of your visit and work towards addressing your concerns. At your convenience, please contact me using the information in my signature below. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

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