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Lance Smith
933 Reviews
933 Reviews
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933 Reviews of Lance Smith
Verified Customer
November 21, 2024
Very good service! Very nice people! Price is great! Informed me of everything done with my car! The service department was great on everything! Very nice people! Price is great! Informed me of everything done with my car! The service department was great on everything! More
by CSMITHREGENCY
Other Employees Tagged: Robert Thomas, Trisha Stone
November 20, 2024
We always appreciate the service we receive in service with Trisha, Mathew Reed in sales and the sales office team. Jake also helps with anything we need. with Trisha, Mathew Reed in sales and the sales office team. Jake also helps with anything we need. More
by MREED1716
Other Employees Tagged: Anthony Mazzone, Steve Leveille, Scott Robert, Holly Jensen, Tony Roach, Devin Rogers, Trisha Stone , Mathew Reed, Jake
November 07, 2024
He did a great job, and he kept communications with me during the whole process. He was really nice. The car runs great when he found out my part wasn’t covered by the warranty he found a way to get it co during the whole process. He was really nice. The car runs great when he found out my part wasn’t covered by the warranty he found a way to get it covered by Hyundai. He went above and beyond excellent service. More
by lettybug09
November 05, 2024
Lithia always provide good customer service. 90% of the time they are knowledgeable and fair 90% of the time they are knowledgeable and fair More
by AUBREYGURZI79
Other Employees Tagged: Dylan Clunie, Scott Robert, Drea McGiffin, Trisha Stone , Chantel Hughes
November 05, 2024
The have pretty good customer service, nothing special, but they get the job done. I have been in a few times for various things for my car. The one thing I was really frustrated by was not being able to g but they get the job done. I have been in a few times for various things for my car. The one thing I was really frustrated by was not being able to get a loaner car when my car was being worked on for two weeks. More
by Stibbens
October 24, 2024
Always a pleasure to visit this dealership everyone is friendly and helpful. Lance takes care of my vehicle and he is always a pleasure to deal with. Thank you!!! friendly and helpful. Lance takes care of my vehicle and he is always a pleasure to deal with. Thank you!!! More
by Larry T
October 23, 2024
I had a 8:00 am scheduled appointment for a recall, an alignment and a diagnostic. Three business days later, I still couldn’t get a call back from my service rep. I could, however, get calls from sales a alignment and a diagnostic. Three business days later, I still couldn’t get a call back from my service rep. I could, however, get calls from sales and a service manager. When the service rep did get back to me after 4 days in the shop , I was told they were ordering parts and it would be a few days more. The quote I received at that time for the replacement of an air conditioning compressor was $1,649! I declined, and later got repair at another shop for less than $400 and was told that the compressor was not faulty. They also recommended a necessary repair for my timing chain which was close to $4,000 ( in essence totaling a vehicle with less than 125,000 miles). After waiting a week, at great inconvenience, my car was “ready”at end of business day and the alignment I paid for was not performed as documented with video. Unethical, unprofessional, and unbelievable, be very wary. Shame on you Lithia of Reno for preying on families. More
by Gcworkemails
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