Lauren Roche | Page 7

Well Done!! Lauren Smith, Internet Sales Manager and myself had been working together via telephone in regards to my search for purchasing a vehicle from Herb Cha Lauren Smith, Internet Sales Manager and myself had been working together via telephone in regards to my search for purchasing a vehicle from Herb Chambers of Auburn. Not being 100% successful I attempted to look for a vehicle on line for myself. Lauren, received the inquiry and we chatted and she understood my terms to work with only (1) leasing salesperson. I had made it clear to Lauren, that this was my 4th purchase of leasing a RAV4 and that I had the leasing terms under my belt. I advised the scenarios that I have been put through working with 2 other dealerships. Understanding requests she was very helpful in making sure that I would not be disappointed with my visit. She wanted me to have a great customer experience. Lauren, went above her call of duty in following up with me. Without pressure kept me posted along the way of other promotions. We stayed in contact to make sure that I would be a satisfied with my requests to visit the Auburn dealership. I arrived and had the introduction to Issa . Issa, was for sure very cordial, respectful, soft spoken, very knowledgeable and professional. Issa went over the options that I had agreed to with Lauren and it went very smoothly. Best of all "No Pressure" it was just all about listening to what different scenarios were available. Issa, totally understood and said no worries. I'll do my best to fix it for you. I want you to have a good experience. We will continue to find the best possible deal that will work within your budget. I still needed some wiggle room since I convinced myself that I did not want to give up the "soft-tech" feature on the lease. So negotiations continued. Trying to find extra wiggle room and staying within the budget, I was then greeted by Sales Manager, Dhimitri Lako, a fine professional as well. We did some chit-chat, worked the numbers over and finally came up with a fixed leasing price which was agreeable. Dhimitri, truly wanted an excellent review for his dealership, for Dhimitri, Issa, Lauren and Andi Xhacka "Judge-Ka, (so wonderful to work with as well, extremely professional, explained the credit process since I wanted to make sure I fully understood terms. Very cautious of questions that needed to be answered. Dhimitri provided 2 selling options. After a 5 hour visit at the dealership we agreed on terms and I agreed on my new lease. Part of this lengthy stay was my decision to change my mind on the vehicle at the last minute. On this day a vehicle was being moved out of the showroom. In comes a beautiful Black Currant Metallic XLE through the showroom. "My heart and eyes be still" . I had changed my mind and once again. Issa, Dhimitri, needed to work out the numbers and explain the bells and whistles of this vehicle since it was different in price/options. It did not matter, Dhimitri, made the numbers work and I was happy and a "Sold" sign was put on the vehicle. Thank you everyone, who made this happen for me. I wish you a great end of month for January sales, and an even better sales day on George Washington Birthday Sales day for the 2019's!!! Christine B. Palermo More

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Car brought in for recall and 65,000 mile service Recently came in for a recall, Martin Dodd is outstanding - honest, friendly & knowledgeable. Explains everything and answers all questions. A tremen Recently came in for a recall, Martin Dodd is outstanding - honest, friendly & knowledgeable. Explains everything and answers all questions. A tremendous asset to your organization. More

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Great service & price Mileyda was great. It had been 11 years since I last purchased a car and she eased me back into the experience. She did everything asked and made th Mileyda was great. It had been 11 years since I last purchased a car and she eased me back into the experience. She did everything asked and made the experience a pleasure. More

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Customer service is still alive Before I came into the dealer Lauren was extremely helpful and gave me faith. Then coming into the dealership I was greeted by Monish!!! THANK YOU MON Before I came into the dealer Lauren was extremely helpful and gave me faith. Then coming into the dealership I was greeted by Monish!!! THANK YOU MONISH. I was at two dealers previously and had the worst experience ever. As someone whose worked in customer service their whole life, I was astonished at how awful people treated you. Hundreds of deelers offering the same thing, only thing separating them is customer service. Monish was knowledgeable, helpful, didn’t try to tell me to look at another car that clearly I didn’t want, he was reasonable and polite and funny and personable. I cannnootttttt say enough great things about the personnel and Monish and Lauren and will recommend to everyone. More

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Greats service I had the pleasure of working with Julio, he made sure that everything was ready for me and assured that he explained in detail everything I needed to I had the pleasure of working with Julio, he made sure that everything was ready for me and assured that he explained in detail everything I needed to know about my car!! Thank you Julio I will definitely be back to see you for my next vehicle!!! More

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Couldn't Be Happier! I have so many positive things to say about my experience here, especially after being treated unfairly at another unrelated dealership. I'll I have so many positive things to say about my experience here, especially after being treated unfairly at another unrelated dealership. I'll start at the beginning, I first started looking for a car because the transmission went in my previous one so it was unexpected that I would have to look for a new car in the middle of a semester at school & during the holidays. I tried going to the Toyota dealership in Auburn looking for a RAV4 or a Honda CRV in my price range and met Marque, unfortunately at the time they didn't have anything available but kept in touch in emails if anything came up. He honestly let me know that there was one that was a possibility but turned out to be unsafe to drive. So the search continued. After a couple weeks, I looked at their website again and saw that there were a few cars that I would be interested in and reached out to Marque. Again, he helped me and researched all the possible cars all over New England that would be exactly what I asked for, but they sadly all kept coming up as on hold for other customers. 5 or 6 failed attempts later, and there was finally something available, but was in service when I came to check in. Determined, Marque was able to find one CRV that was available on the spot in the next town over, and rather than waiting and risking someone else buying it the next day, because they were literally going fast, he ended up driving me over to the other Toyota dealership so that I could test drive/bring the car back to Auburn so that I could have first dibs. FINALLY after searching for two months because my 2004 Ford Escape died, I had found the perfect car that was exactly what I could afford to spend on a car, a 2009 Honda CRV with awesome features too. Marque went above and beyond what I expected and made the entire process easy and painless. Given all the unique situations that came up, it was an amazing experience and I have been telling everyone! I would also like to add that the whole building was under major renovations and every single staff member working there had adapted to the situation amazingly. They were sharing workspaces, using makeshift desk areas, running messages back and forth because the intercoms weren't working yet, using space heaters where needed, and just generally working well as a team through an otherwise difficult situation. It was obvious that they were making the best of it. Also, any time I came in and was waiting around, every staff member kindly asked if I was being taken care of. The customer service from not only Marque, but also Matt, and all the other members who helped with every step of the sale was above expectations! HIGHLY RECOMMENDED! More

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Happy Tacoma owner Overall this place is just great. My sales person Julio Romero was also the bees knees! Super nice guy and never once was pushy. The finance team wer Overall this place is just great. My sales person Julio Romero was also the bees knees! Super nice guy and never once was pushy. The finance team were great as well. I mean who says that.. :) They gave me options I didn't know were possible! Great dealership! Between the emails and in person communication, this dealership is a good example what amazing customer service is. More

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Searching for a new vehicle I was looking for a new Toyota 4-Runner. Up to my visiting Herb Chambers, I didn't trust or believe car people. I was helped by a knowledgeable sales I was looking for a new Toyota 4-Runner. Up to my visiting Herb Chambers, I didn't trust or believe car people. I was helped by a knowledgeable sales staff. I was impressed by Fransisco Arodon and his sales staff. Fransisco knew every thing about the vehicle I wanted . He was pleasant and helpful. Fransisco followed up after I purchased the 4_Runner. My experience with Herb Chambers was very good and I would recommend you to my friends. I no longer mistrust automobile people, Fransisco changed my impression of automobile people and it was an overall pleasant experience. More

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They listen to what you want. I have bought 3 vechicles from them. No pressure, very reasonable and they hear you when you're talking. Thank you Tomi Kennedy and Justin They I have bought 3 vechicles from them. No pressure, very reasonable and they hear you when you're talking. Thank you Tomi Kennedy and Justin They should have more than 5 when you rate them.....Smile More

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Excellence in customer service I have leased all five of my last vehicles from Herb Chambers in Auburn. Of course the product is excellent but the care and attention that I have al I have leased all five of my last vehicles from Herb Chambers in Auburn. Of course the product is excellent but the care and attention that I have always received are what keep me coming back. No high pressure. Just good information and assistance from the moment you open the door. Thanks Marque and the other staff members that helped to make it a positive and quick process.👍👍👍👍👍 More

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