Leah Ruscitti-Smalley | Page 6
BDC Manager
BMW and Mazda of Crystal Lake
360 S Illinois Rte 31
Crystal Lake, IL 60014
Dealership Experience
9 yrs, 6 mos
Industry Experience
19 yrs, 9 mos
63 Reviews
Write a Review63 Reviews of Leah Ruscitti-Smalley
October 03, 2019
Super Low Pressure and Pleasant Buying Experience We went into this dealership with some preliminary discussions via phone and Internet with Leah Ruscitti who was very helpful and informative, but our We went into this dealership with some preliminary discussions via phone and Internet with Leah Ruscitti who was very helpful and informative, but our actual in-store dealings were with Bob Miller. Bob introduced himself as a very low pressure salesman and he lived up to his word. We were trading in a car and we knew what it was worth. We also knew exactly which new car we wanted (model, color, options, etc) and how much that cost. Bob and his manager Derek were very straight forward, honest and efficient with our purchasing experiencing - no waiting 45 minutes while the manager had to "figure out his deal". The car we wanted was actually at a dealership in Madison, WI but was delivered to this dealership the very next day. Everything was handled expeditiously with professionalism and courtesy. From Leah, to Bob and Derek (Gruendermann) and to Rich Spears (who handled the final paperwork) -- everyone 'bent over backwards' to make our buying experience a good one. I highly recommend this dealership. More
Other Employees Tagged: Derek Gruendemann, Bob Miller, Rich Spears
September 05, 2019
Easy, No-Hassle Car-Buying Experience This was my first Mazda car-buying experience and it was overall very enjoyable. Excellent experience working with the staff of Anderson Crystal La This was my first Mazda car-buying experience and it was overall very enjoyable. Excellent experience working with the staff of Anderson Crystal Lake - I did all of my initial inquiries and negotiation via email. The internet sales department (Leah, Alexandria) were incredibly responsive and attentive to my questions and requests. At no point in the process did I ever feel rushed or that my time was not valued. Upon arriving at the dealership to take delivery of the vehicle I was greeted by my salesman, Jordan - he was excellent, had a great positive/happy attitude, and again, very attentive to my needs/questions. I was in-and-out in just under 2 hours. As others have said, this dealership will go above and beyond to make any customer feel like family - the treatment and overall experience here was far superior to the local Mazda dealership 10 minutes from where I live. As a Wisconsin resident, I will not hesitate in the future to make the trip down to Crystal Lake to work with the Anderson team. More
Other Employees Tagged: Alex Silva , Jordan Acevedo, Derek Gruendemann, Rich Spears
July 21, 2019
Excellent dealer The car buying process was very quick and easy. Everyone we worked with did a great job from email exchanges to visiting the dealer. I highly recomm The car buying process was very quick and easy. Everyone we worked with did a great job from email exchanges to visiting the dealer. I highly recommend Anderson Crystal Lake. More
Other Employees Tagged: James Orton , Rich Spears
July 15, 2019
Easy process They were able to quickly identify what I needed and delver The finance process was quick and the trade in process went smoothly Team members pitc They were able to quickly identify what I needed and delver The finance process was quick and the trade in process went smoothly Team members pitched in as needed More
Other Employees Tagged: Jordan Acevedo, Rich Spears
May 17, 2019
Love my Mazda We were looking for a Mazda MX5RF in a particular color. They went out of their way to find it. We are extremely happy with the vehicle. James and Bob We were looking for a Mazda MX5RF in a particular color. They went out of their way to find it. We are extremely happy with the vehicle. James and Bob were very helpful with the purchase. Bob also went out of his way to explain the workings of the infotainment screen and the other options we got on it. More
Other Employees Tagged: James Orton , Derek Gruendemann, Bob Miller, don't know the name of the young man who made the vehicle perfect when picked up.
May 15, 2019
Great Experience! I worked with Heather and she found exactly the car I wanted down to color choices. She is very knowledgeable, considerate and professional while keep I worked with Heather and she found exactly the car I wanted down to color choices. She is very knowledgeable, considerate and professional while keeping the process relaxed. Heather made us feel comfortable and listened to. The team of Derek, Heather and Rich made buying a car actually enjoyable! More
Other Employees Tagged: Heather Liautaud , Derek Gruendemann, Rich Spears
May 11, 2019
Very helpfull team. Awsome experience That was one of my best experiences buying a car. The quote I was given was exact to the penny- no surprises, no hidden costs. Jordan- a very bright y That was one of my best experiences buying a car. The quote I was given was exact to the penny- no surprises, no hidden costs. Jordan- a very bright young man promptly responded all my questions and was straight to the point without wasting any time. He did everything possible to accommodate my specific needs regarding the color and trim. Overall fantastic service. Very highly recommended. Keep up the great work guys...... More
Other Employees Tagged: Jordan Acevedo, Rich Spears
May 09, 2019
Positive experience at Crystal Lake BMW I want to thank Gale for working with me on the sale. Gale was very responsive and helped me all the way through the process. Eric was great to I want to thank Gale for working with me on the sale. Gale was very responsive and helped me all the way through the process. Eric was great to work with on the financing and extended warranty part of the sale. Heather was very helpful post purchase getting me familiar with the vehicle. I appreciate the professional way that they did their business. I will recommend this dealership to my friends and colleagues. More
Other Employees Tagged: Heather Liautaud, Dan Brzozowski , Gale Ekern, Eric Pedersen
March 27, 2019
Wha auto buying should be I had a pleasant purchasing experience from beginning to end and would definitely look to do business there again. James from sales was a great, I nev I had a pleasant purchasing experience from beginning to end and would definitely look to do business there again. James from sales was a great, I never felt rushed or pushed into making the transaction. More
Other Employees Tagged: James Orton , Rich Spears
November 21, 2018
Our New 2019 X5 We worked with Heather on getting our new car. The experience of buying this car was fast and smooth. Heather has a great personality and great to wor We worked with Heather on getting our new car. The experience of buying this car was fast and smooth. Heather has a great personality and great to work with More
Other Employees Tagged: Heather Liautaud