Lee Reloza
Lee Reloza at Maita Toyota of Sacramento

Lee Reloza | Page 22

Delivery Specialist

Maita Toyota of Sacramento

2500 Auburn Blvd
Sacramento, CA 95821

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4.6
399 Reviews
4.6

399 Reviews

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399 Reviews of Lee Reloza

March 05, 2021

Dealership Rating
Employee Rating

Jonathan has EXCELLENT customer service!!! He is a diligent, professional, knowledgeable and courteous Toyota employee. He never fails to return my inquries with great answers. More

by Lesleigh
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Junko Case, Mike in Rental Cars has always been excellent.

Mar 20, 2021

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

Mar 21, 2021

Lesleigh responded

My family has been buying, servicing and renting cars from Maita Toyota of Sacramento for over 30 years, even after moving out of town due to your great customer service. My family ended up buying two 2021 Camrys from Maita Toyota last week. I was disappointed that we didn't get any perks for being loyal customers for so long though. The first car I was going to get, I was offered a $4,228 perferred customer discount and another $1,500 off as flex cash and no money down. However, when I purchased this vehicle, I was only offered the standard promotion of $1,750 off that was advertised and a discounted rate on the 7-year/100,000 mile warranty but I learned that it doesn't include all the warranty features, just hotel/rental car reimbursement with battery repair since I bought a Hybrid. I ended up having to put down all my COVID-19 savings of $2,500 for my family since they wouldn't drop the price of the car a little more to help me lower my car note payment. My 71 year old mom was only offered the 4.9% APR that was advertised and a reduced price for GAP insurance, the 7-year/100,000 mile warranty and car alarm. She had to beg for car mats and was given some used ones. She bought a new Camry LE with push start and I bought a new Camry XSE with a sunroof and our car notes ended up being about $10 difference on a 7-year loan. The next morning I decided that I wanted to pay for my GAP insurance and anything else outside the price of the car to lower my car note some more. I was told this was doable and asked what day would I like to come in to set up that arrangement. We agreed on 3 days later and on that day I waited for a few hours after driving out of town before being seen. The finance manager told me that the original finance manager actually went ahead and sent my paperwork forward anyway so I cannot pay for anything separately after all, which was very upsetting to me for wasting a lot of my time and I wasn't able to do what was promised.

March 04, 2021

Dealership Rating
Employee Rating

Squeaky wheel problem never fixed on RAV4 after spending over $2000 on rear brakes, a bearing, a front brake check, and an unrelated front boot replacement, only to be told its all due to moisture and rust More

by Steve S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Luis Mendez

Mar 20, 2021

Maita Toyota of Sacramento responded

Thank you so much for your feedback. We are sorry you had a negative experience with our dealership. Thank you for bringing this to our attention.

February 27, 2021

Dealership Rating
Employee Rating

Lee was great in service dept., but still dealing with fogged up windshield on inside when conditions cold and lots of moister in air. Val said it was towels but that's not it. More

by joeputt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 20, 2021

Maita Toyota of Sacramento responded

Thank you so much for your feedback. We are sorry you had a negative experience with our dealership. Thank you for bringing this to our attention.

February 19, 2021

Dealership Rating
Employee Rating

Service agent is very professional. He really knows what he’s doing and saying. Also, I didn’t wait too long on the phone to make an appointment. More

by EAGUINALDO2002
Friendliness
Price
Recommend Dealer
Yes
Mar 20, 2021

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

February 09, 2021

Dealership Rating
Employee Rating

Great dealership to buy a car or truck .. service is top notch .. I have bought two cars from Maita .. great experience .. will buy again soon. More

by Lissade1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Priscilla Camacho, Luis Mendez

Mar 21, 2021

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

February 06, 2021

Dealership Rating
Employee Rating

We were greeted almost immediately upon arrival for our service appointment. The vehicle was taken soon after that and we were shown the waiting area which was very spacious, clean and comfortable. The More

by dennis_hill
Recommend Dealer
Yes

Other Employees Tagged: Priscilla Camacho

Mar 21, 2021

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

February 03, 2021

Dealership Rating
Employee Rating

I was confused by something rather simple. My tire pressure warning light continued on after I had the tires filled. The Toyota representative had the tires checked out and fixed the problem and sent More

by GOLFBAG7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 21, 2021

Maita Toyota of Sacramento responded

Thank you so much for your positive feedback. Toyota is here to help. We appreciate you as our guest at Maita!

January 16, 2021

Dealership Rating
Employee Rating

personnel great Val, and Raymond handle my issue greatly. Thank you guys Val is the main guy hope he be there for every and every Rickey Jones More

by RICKEY434JONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Latham, Ben Ossome, Val Valadez, Mohammad Haddadi , Luis Mendez, Marlon Nonog, Raymond in service Dept.

December 18, 2020

Dealership Rating
Employee Rating

if it wasn't for Lee, I would've spent $800 needlessly. He advised me to wait until I buy new tires again and he wasn't even my service advisor. More

by 702BRYAN.IMAI516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 20, 2020

Maita Toyota of Sacramento responded

We are happy to hear that Lee was able to help you! He enjoys being able to help our amazing guest. Thank you for sharing your review with us and our community. We look forward to helping you again in the future.

October 24, 2020

Dealership Rating
Employee Rating

They always do a great job in taking care of our cars and SUV's. Now that Lee, who was Outstanding All of the Time, has moved into the Service Area, Bryce now always answers all of our questions and let us k More

by BJJRFUJITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryce Shibata

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