Lee Velazquez
Lee Velazquez at Big Star Cadillac

Lee Velazquez | Page 7

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.9
144 Reviews
4.9

144 Reviews

Write a Review

144 Reviews of Lee Velazquez

February 03, 2025

Dealership Rating
Employee Rating

I Received Outstanding Customer Service from Lee. He made my service visit very easy for me. I am truly a Satisfied customer at Star Cadillac. The staff is very courteous and prompt. I highly recom More

by NTONY9679
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Velasco, Denise Beyner-Stanley, Casie Shores , zzRachel zzRuiz

Feb 04, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

February 01, 2025

Dealership Rating
Employee Rating

The employees in the service department tend to go the extra mile to take care of the customers. More

by Lgoudeau61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

Feb 03, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 31, 2025

Dealership Rating
Employee Rating

Gary was great, would recommend him to anyone. He made everything easy and has been helpful after the purchase as well. More

by jenkahla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Yannibelli, Joel Olivares

Jan 31, 2025

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

January 30, 2025

Dealership Rating
Employee Rating

Always ready to help. Treats me like a long time customer, even though I am a first time Cadillac owner. Very responsive. More

by rgrhouston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. Welcome to the Big Star Cadillac Family!

January 27, 2025

Dealership Rating
Employee Rating

Great service! Fast and helpful, very professional. Definitely recommending to my friends and family, and returning. More

by GGOMEZ43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 23, 2025

Dealership Rating
Employee Rating

Lee was very informative about the services being provided and service very fast. The transportation to and from work was very appreciated. More

by jrwilson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 16, 2025

Dealership Rating
Employee Rating

Being a Big Star client had changed my opinion about shopping at dealerships. Will be back soon. More

by mbtcs1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 15, 2025

Dealership Rating
Employee Rating

Best experience I have had at this and any cadillac dealership since I have had my car. Lee is a pleasure to deal with. Actually seemed to care that my car was in 100% working order. He kept me up More

by KARIN
Workmanship
Service Time
Recommend Dealer
Yes
Jan 16, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star Cadillac and hope to assist you in securing your next vehicle.

January 15, 2025

Dealership Rating
Employee Rating

Mr. Lee Velasquez, excellent customer interaction person. If this was a place where they worked on ALL vehicles, my Ram truck would be there for repairs. More

by Severancejf1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

January 14, 2025

Dealership Rating
Employee Rating

Take. 3.1/2 hours todo oil change and rotation usually it’s 2 hours or les More

by morenolazaro99.lm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 16, 2025

Big Star Cadillac responded

Thank you for your review. We are sorry to hear about your experience and we agree that is too long. Top-notch customer service is a one of our priorities and we strive to provide a world-class experience with every customer interaction. Please feel free to contact me directly should you have any other concerns at vtrevinojr@bigstarcadillac.com. Vennie Trevino. Service Director.

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