Lena Grubb
Lena Grubb at Maple Hill Auto Group
Refer Me

Lena Grubb | Page 20

Customer Service

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

Contact Me
4.9
240 Reviews

Dealership Experience

6 yrs, 7 mos

Industry Experience

6 yrs, 7 mos

4.9

240 Reviews

Write a Review

240 Reviews of Lena Grubb

January 30, 2020

Dealership Rating
Employee Rating

The staff was helpful throughout the entire process. From setting the appointment too explaining the services performed I was extremely confident leaving after my appointment. Wonderfully clean facilities wi More

by CARTER.CARPENTER20
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck, Cassandra Westfall, Andrea Darnell , Heather Crummel, Misty Figg, Amie Freeman, Mike Huffman, Steve Nutt, Steve Westra

Jan 31, 2020

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that you had a great service experience here with us. Please let us know if we can assist in any other way Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

December 20, 2019

Dealership Rating
Employee Rating

Happy customer. Met by friendly staff. Reviewed work to be completed. Kept me up to date on any changes and suggestions on service bulletin on gas door. Car was deli More

by AZINGO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck, Cassandra Westfall, Andrea Darnell , Heather Crummel, Misty Figg, Amie Freeman, Mike Huffman, Steve Nutt, Steve Westra

Dec 24, 2019

Maple Hill Auto Group responded

Thank you so much for the positive review. We are thrilled to hear that you had such a great experience in our service department. It makes us happy to know that our customers are happy. Please let us know if we can be of any assistance in the future. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

November 11, 2019

Dealership Rating
Employee Rating

First visit This was my first visit to this Audi service center. Warrantee work done in a timely way. This was a simple first checkup. I’ll go back. More

by PAYNEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Heather Crummel

Nov 13, 2019

Maple Hill Auto Group responded

Thank you for the positive review. We are pleased to hear that your first visit went so well. Please let me know if I can be of any assistance. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

November 03, 2019

Dealership Rating
Employee Rating

Service Team Every one of your Service Team members were wonderful to me personally and professionally. Could never have had better service anywhere. Thank you More

by CATHERINETILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck, Cassandra Westfall, Andrea Darnell , Heather Crummel, Misty Figg, Amie Freeman, Mike Huffman, Steve Nutt, Steve Westra

Nov 06, 2019

Maple Hill Auto Group responded

Thank you for your positive review. We are beyond thrilled to hear you had a great experience here. Please let us know if we can assist in any way. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

October 10, 2019

Dealership Rating
Employee Rating

Outstanding Service Visit I regularly have my Outback serviced at MHAG. From oil changes and tire rotations or diagnosing any potential issue the staff at MHAG are wonderful, p More

by tsupnick76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Williamson, Rick Milbeck, Jeff Daniel, Cassandra Westfall, Andrea Darnell , Heather Crummel, Misty Figg, Steve Nutt, Greg Vinstra

Oct 14, 2019

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to know that you had a good experience here at Maple Hill. Please let us know if we can assist in any way. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

September 13, 2019

Dealership Rating
Employee Rating

Best service ever! I always get smiling faces and an upbeat attitude with the service department. They greet me right away and take care of whatever issue I have, even i More

by mybalisi_cattery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck, Cassandra Westfall, Andrea Darnell , Heather Crummel, Misty Figg, Amie Freeman, Mike Huffman, Steve Nutt, Steve Westra

Sep 17, 2019

Maple Hill Auto Group responded

This review is wonderful! Thank you so much for all your positive feedback! We love hearing how happy our customers are. If there is ever anything else we can assist you, please do not hesitate to call! Lena Grubb Customer Service Specialist 269-342-6600 ext 445

September 05, 2019

Dealership Rating
Employee Rating

Great I had a recall notice for my Subaru and this is the only place in the area where this could be serviced. I inquired about an oil change and the price More

by MANDYLCOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 06, 2019

Maple Hill Auto Group responded

We're so happy to hear that you had such a great experience! If there is anything we can do for you in the future, please let us know! Lena Grubb Customer Service Specialist 269-342-6600 ext 445

August 15, 2019

Dealership Rating
Employee Rating

Friendly, quick and complete My oil change went smoothly. I was greeted with kindness and then so was my Subaru! The oil change and system check took under an hour as was promis More

by RVANDERVEEN
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall

Aug 16, 2019

Maple Hill Auto Group responded

Thank you for the positive review. We are very happy to heat that you had such a great service experience. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

August 14, 2019

Dealership Rating
Employee Rating

Friendly and fast I'll be going here for all my Subaru needs. So friendly and accommodating. Fast and efficient service. And a free car wssh! Thank you Maple Hill Auto More

by Renie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Andrea Darnell , Heather Crummel, Misty Figg, Amie Freeman

Aug 16, 2019

Maple Hill Auto Group responded

Thank you for the positive review. We are so happy to hear that you were happy with your service experience. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

August 12, 2019

Dealership Rating
Employee Rating

Recall Mishap They were able to fit me in last minute when the recall issued by Subaru had my car stuck in park. Not only did they fix the brake light switch but th More

by NATALIE.FACULAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Huffman

Aug 13, 2019

Maple Hill Auto Group responded

Thank you for the positive review. We are happy we could get you in right away to get your vehicle fixed and back on the road. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

...
20
...

Dealership Inventory (355 Vehicles)

used 2021 Volkswagen Tiguan car, priced at $25,825
2021 Volkswagen Tiguan
used
Platinum Gray Metallic exterior
Automatic
All-wheel Drive
new 2024 Subaru Crosstrek car, priced at $30,525
2024 Subaru Crosstrek
new
Crystal White Pearl exterior
CVT
All-wheel Drive
used 2024 Genesis GV80 car, priced at $70,611
2024 Genesis GV80
used
Capri Blue exterior
Automatic
All-wheel Drive
new 2024 Genesis Electrified GV70 car, priced at $72,760
2024 Genesis Electrified GV70
new
Savile Silver exterior
Automatic
All-wheel Drive
new 2024 Hyundai Kona car, priced at $33,244
2024 Hyundai Kona
new
Red Metallic exterior
Automatic
All-wheel Drive
new 2024 Subaru Crosstrek car, priced at $33,952
2024 Subaru Crosstrek
new
Sapphire Blue Pearl exterior
CVT
All-wheel Drive