Lennie Roman | Page 12

I’ll be honest. My salesperson Drew was very pleasant to deal with and actually made the car leasing experience during COVID seamless and pleasant. However, there was a slight communication error on includi deal with and actually made the car leasing experience during COVID seamless and pleasant. However, there was a slight communication error on including all weather mats in the deal. I believe Drew tried his best in good faith to make good on our previous deal, which was documented in text messages. However, could not make it happen and i had to speak to general manager, Lennie Roman. Lennie’s desire to emphasize the car salesmen pitch of “you got the best deal” rather than acknowledging and accepting there was a communication error and in good faith honor the deal of including all weather mats with the car ultimately left a sour taste with him and the dealership. Especially, since this is a discussion over $150 not $1,500. One would have thought the value would be placed on future relationships, potential customer referrals to their dealership, and the pride of closing deals by honoring your word and acting in good faith. Not the case. Thus, in closing if you choose to purchase from this dealership my recommendation is that you not take possession until everything you’ve negotiated is in writing or handed to you to avoid any similar situations. More

by PCEsq Verified Customer Verified Customer

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The salesman were not pushy and knew all the deals very well. They had all of the cars in great shape coming out of storage and processing the order was flawless! well. They had all of the cars in great shape coming out of storage and processing the order was flawless! More

by Ehchen.ca Verified Customer Verified Customer

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Speedy service! Very detailed oriented staff. Everything was clean and very professional. Would highly recommend to friends and family anytime for the service or even to browse for new Hondas! was clean and very professional. Would highly recommend to friends and family anytime for the service or even to browse for new Hondas! More

by Ehchen.ca Verified Customer Verified Customer

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I had the best experience @ new century Honda , Everyone was really friendly & attentive . Thanks to Lennie Roman for helping g me find a reliable vehicle 🚗 perfect for my budget ! Tina was very detailed w was really friendly & attentive . Thanks to Lennie Roman for helping g me find a reliable vehicle 🚗 perfect for my budget ! Tina was very detailed with showing me all the awesome features this vehicle 🚗 has . I’m extremely happy ! More

by Lupierios72@gmail.com Verified Customer Verified Customer

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Very well service, in the sale department, very honest when representing Honda's specifications, easy going in the sale process, very fast approvals, quick paperwork procedures, fair and compatible pricin when representing Honda's specifications, easy going in the sale process, very fast approvals, quick paperwork procedures, fair and compatible pricing More

by arambab1966 Verified Customer Verified Customer

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This dealership went above and beyond with their service. Transaction went smoothly and painless. Lennie, the GM, was very transparent and detailed with the price. He also gave me first responder discount ev Transaction went smoothly and painless. Lennie, the GM, was very transparent and detailed with the price. He also gave me first responder discount even after I’ve agreed with the deal already. But I really couldn’t be thankful enough for Drew Wilkinson. I got a car from him when he was still in Reseda and when I decided to trade my crv I just sent him a text and helped me from there. He knows I have a baby and getting to the dealership during pandemic would be very difficult so everything was done mostly through the text. He delivered the car and paperwork to my place the same day! You know he loves what’s he’s doing and will really try his best to help you! More

by Irish S. Verified Customer Verified Customer

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They're very accommodating and friendly I can recommend them to my friends they really helped me get a good deal and Drew was really helpful them to my friends they really helped me get a good deal and Drew was really helpful More

by MELRONQUILLO64 Verified Customer Verified Customer

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Lennie and Tina are by far the best. They both made us feel comfortable and explained everything as well as tried getting us the best deal as first time financiers. Excellent customer service and they do feel comfortable and explained everything as well as tried getting us the best deal as first time financiers. Excellent customer service and they do not make you feel pressure into buying anything. Also didn’t treat us different for being young. More

by cynthia.caramel14 Verified Customer Verified Customer

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The experience from 1-10 was an 11!! Tina and Lennie were amazing. The staff was very friendly and I walked out feeling like my best interest was top of mind. I would highly recommend them to everyone! amazing. The staff was very friendly and I walked out feeling like my best interest was top of mind. I would highly recommend them to everyone! More

by GabyN Verified Customer Verified Customer

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Dealership was very helpful with my purchase. The employees were very nice and helped me find the perfect vehicle for me. They were very detailed on every aspect of the car and would ask specifically employees were very nice and helped me find the perfect vehicle for me. They were very detailed on every aspect of the car and would ask specifically on what you wanted in a car to suggest something to better fit your needs. Would definitely recommend people to shop at this location for a vehicle. More

by Joshuasy22 Verified Customer Verified Customer

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