Levi Smith | Page 5

Easy communication and very helpful and informative. Had no issues getting into a vehicle I needed and answered all questions. Had no issues getting into a vehicle I needed and answered all questions. More

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Kevin went above and beyond our expectations. We can’t say enough about his professionalism. He and Levi Smith are a great asset to Mike Murphy Ford. We can’t say enough about his professionalism. He and Levi Smith are a great asset to Mike Murphy Ford. More

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Exceptional service, transparent pricing, and friendly staff. Made the car-buying process smooth and stress-free. Highly recommend this dealership! staff. Made the car-buying process smooth and stress-free. Highly recommend this dealership! More

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Kevin was great during the entire process. I appreciate that he was never pushy with anything and was very transparent with everything and was willing to work with me. I appreciate that he was never pushy with anything and was very transparent with everything and was willing to work with me. More

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Everyone at Mike Murphy Ford went above and beyond to make sure that we got the truck that we wanted. Anthony Davis is a great salesman. He always works with us and get us what we want. Alicia is pretty make sure that we got the truck that we wanted. Anthony Davis is a great salesman. He always works with us and get us what we want. Alicia is pretty fantastic she works with us to get all the I’s dotted and theT’s crossed so we can get on our way . What a great Bunch of people at Mike Murphy Ford. Thank you for all you do. More

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Anthony was extremely helpful, he honored what I said I wanted! As for Mike Murphy Ford, this is the second vehicle we have purchased in 6 years from this dealership both times the owner personally came wanted! As for Mike Murphy Ford, this is the second vehicle we have purchased in 6 years from this dealership both times the owner personally came over and introduced himself, offered us a drink or snack. I will continue to return to them. More

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Back in March 2025, my husband and I drove 2. 5 hours away to purchase this Ford Buy Back 2023 Explorer from your dealership. FIRST ISSUE, NO WHERE was that FORD BUY BACK noted on your website, w 5 hours away to purchase this Ford Buy Back 2023 Explorer from your dealership. FIRST ISSUE, NO WHERE was that FORD BUY BACK noted on your website, which would have steered us away from this purchase. We were not told about Ford Buy Back until we sat down to purchase this Explorer. At that time, the salesman downplayed the Ford Buy Back program, explaining to us that in this case the previous owner brought this vehicle back to Ford Dealerships many times for a noise in the front end. To which, Ford ending up buying the vehicle back and completing a 360 review, fixing any issues. Sounded great to us, why would more people not purchase Ford Buy Backs, WELP, after purchasing we found out WHY! SECOND ISSUE, a TITLE ISSUE!!! (WHICH IS A HUGE ISSUE!!!) My insurance company LATER informed me that this Title is showing damaged (accident). HOLD UP, WHAT?!?! I explained that this car has never been in an accident, yet she informed me that is what the Title is showing. However, we went through with the purchase and drove away with what I THOUGHT was a great purchase...boy was I mistaken! THIRD ISSUE, we receive letters in the mail (with Letterheads of CEFCU), that says "Your request for a loan was carefully considered, and we regret that we are unable to approve your application at this time." We freak out as we have bought this car on a Saturday and now have the car in our possession, but we have been told our car loan didn't go through. Being a proactive person, I had already been pre-approved with my bank, so I called them right away. But you might ask yourself, why didn't you go with your original pre-approval, oh well that was because of the FORD BUY BACK! We were told by our salesman at the time of the purchase that my bank doesn't finance Ford Buy Backs and that we should use the bank he finds (CEFCU). But back to being the proactive person I am, I called my bank, and they started processing my application again. In the meantime, I call CEFCU, and they say, "We didn't issue that letter, the dealership did!" Then I call Mike Murphy Ford - Finance, and they say, "We didn't issue that letter, CEFCU did!" BUT that we can rest assure, CEFCU processed our loan, and we were approved. WHY WOULD WE GET A LETTER THAT SAYS OUR LOAN WASN'T APPROVED when it in FACT WAS??????? Now let's circle back to the FOURTH ISSUE, the MISSING TITLE! We have purchased over 15 cars in the last 20 years, and I will tell you that I have NEVER had this BAD of an experience! We have purchase 3 of those 15 cars out of state as well. And when I tell you I have NEVER had a title sent to my house, expect for pay when paid off. Yet, Mike Murphy Ford supposedly sent the Title to our house, NOT the financial institution. MIKE MURPHY FORD SHOULD HAVE SENT THE TITLE TO CEFCU!! I start to wonder why I haven't heard from CEFCU or the local DMV about the Title, so I call CEFCU. They explain they have no record of ever receiving the Title. So then I call Vanessa at Mike Murphy Ford and she explains to me that it was overnighted to my house. I let her know that the Title is not at my house! NOTE: Out of all this, Vanessa has been the only one who has been on top of things and super helpful! Vanessa then reaches out to whoever and they begin working on getting a Duplicate Title which can take up to 5 WEEKS! FIFTH ISSUE, my temporary plate will EXPIRE ON 30 MAY 2025. Which means that since I can't work with IOWA DMV to do Tax/Title/License since they don't have the Title, the Explorer will sit! I will potentially have to make TWO car payments on a car I can't drive because IT HAS NO VALID LICENSE and a MISSING TITLE!!! I am so disappointed with this experience. Some things that have occurred in this situation could have been easily avoidable if Mike Murphy Ford were honest. Some other things could have been avoidable if Mike Murphy Ford would have had better business practices in place. I have emailed owner twice no reply More

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Experience was awesome Dan & Levi are great! Loved the quickness as well! Would 10/10 recommend! Loved the quickness as well! Would 10/10 recommend! More

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Nathan and crew did a great job helping me purchase my Traverse. Very easy going and not pushy. As a woman I value that tremendously! My husband has utilized Nathan and Levi for a few vehicle purchas Traverse. Very easy going and not pushy. As a woman I value that tremendously! My husband has utilized Nathan and Levi for a few vehicle purchases and this was my first. We have been very satisfied with the smooth process and will utilize them again when its time for a new ride. Best vehicle purchasing experience hands down! More

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Super helpful when purchasing a vehicle. Butch and Levi made it happen. I would recommend this dealership to all my friends. Butch and Levi made it happen. I would recommend this dealership to all my friends. More

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