Lillian Smith | Page 22

Character I left the lot with a 2014 Ford Fusion that I was a week later told the bank was having “fixable issues” with and they would call me if anything. Thes I left the lot with a 2014 Ford Fusion that I was a week later told the bank was having “fixable issues” with and they would call me if anything. These people never called me back I called the bank to make my first payment only to find out that the bank didn’t take the loan and I needed a new co signer. All in all I never found no one and went to return the car after being told since it’s not my fault I’ll receive a refund... Not only did I not get a refund I was told by Chris it’s not his fault I couldn’t keep a job... I lost my job due to becoming handicap (broken foot)... These people are a ripoff and very rude! And Chris is the “GM” horrible characteristic, no mortals at all! The car speakers weren’t working called everyday no one ever called, called about my loan (have the call long) was getting transferred to all type of people never any answers, had to find out from the bank about being denied... Sales lady Lillian Is horrible at returning calls once she made the sale (which I was very thankful for) she refused to call me back about the issues with my speakers. Update*** I’ve been calling the dealer everyday asking to speak with Jonathan Levy District manager and the receptionist refused to give me a proper email address or to have him to call me back, they keep telling me that they have my messages and he has yet to visit their location… I was referred to a Mitchell (manager) who tell me some of the things that happened to me weren’t supposed to happen and that he was going to look into the deal and give me a call back he even gave me his personal cell number instead of him calling me back he had Robert from finances to call me (the guy who told me I would get a full refund upon returning the car) All in all Robert told me he’s looking into the original person who was to co-sign the car for me that Lillan told me could not due to having too many hard inquiries on his credit (only had 2). Robert never called Michelle is not taking call so say the receptionist say, he’s also not responding to any of my voicemails to his personal phone. And Mr. Levy is to important to talk to a unemployed ex customer (my thoughts)... Also I noted that the car is back on the market for $200 cheaper and a lower mileage then what I returned it on! PEOPLE BE CARFUL!!! More

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Hollywood Kia We were greeted when first entering the lot and Kermitt Graham and Lillian Smith went above and beyond! friendly and very easy to work with. We were greeted when first entering the lot and Kermitt Graham and Lillian Smith went above and beyond! friendly and very easy to work with. More

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Excellent Leroy was very patient with me. He walked me through every step. He was very friendly and was interested in filling my needs. I was very satisfied wit Leroy was very patient with me. He walked me through every step. He was very friendly and was interested in filling my needs. I was very satisfied with the service. Lilian was like the icing... More

by LAWEVE12 Verified Customer Verified Customer

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Quick determination wonderful I was in a bad situation with a leased vehicle. Sales person Lillian Smith was able to help me get out of the lease and purchase a new Kia Sportage! I was in a bad situation with a leased vehicle. Sales person Lillian Smith was able to help me get out of the lease and purchase a new Kia Sportage! More

by SUNVISOR1 Verified Customer Verified Customer

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Good experience It has been the best experience buying a car, Lillian has been very patient and kind, thank you very much. Very good seller.I wish you a good year o It has been the best experience buying a car, Lillian has been very patient and kind, thank you very much. Very good seller.I wish you a good year of sales More

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Very pleasant, professional and helpful took the time to lis It's a comfortable environments everyone's polite helpful I enjoy being there for the service I always wait there for my car my brother brought a Sore It's a comfortable environments everyone's polite helpful I enjoy being there for the service I always wait there for my car my brother brought a Sorento from another dealer against my advice but he now brings his car to Hollywood Kia for service for my new car it took some time but I was kept updated on what what's going on but for the past 6 or so years Hollywood Kia has been my home away from home good service relaxing environment I love it thank you More

by BLUESOP1 Verified Customer Verified Customer

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Professional, concern very helpful although this is my third In this day and time service has taken a backseat to get it done I haven't found that to be true in the three cars that I have brought thus far I enjo In this day and time service has taken a backseat to get it done I haven't found that to be true in the three cars that I have brought thus far I enjoyed the experience and I always do when I'm at Hollywood Kia the service department with Randy is great my experience with the salesman on the three cars I have brought have been fabulous More

by BLUESOP1 Verified Customer Verified Customer

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Family oriented Hollywood KIA reminds me of a true family oriented place. Great hospitality, knowledgeable staff and excellent service! Always the service you expect Hollywood KIA reminds me of a true family oriented place. Great hospitality, knowledgeable staff and excellent service! Always the service you expect to receive when going in for a service or..... a new car! Thanks Hollywood KIA More

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frustrating No consideration of my time, even having an appointment the day after signing - car was not ready. I could go on with the poor attitude. This is my No consideration of my time, even having an appointment the day after signing - car was not ready. I could go on with the poor attitude. This is my 3rd time leasing with Hollywood Kia. I am sooo disappointed and will no longer recommend - Had to bring the car back to service because the "transportation mode" was left on among other things. The last payment of $225.00 is due me as my bank had already paid for December. Please do something right and remit $225 to me ASAP. . . More

by MELKFL2001 Verified Customer Verified Customer

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Great Customer Service Lily helped me and was awesome through the entire process. Everyone I came in contact with through the process was friendly, efficient and answered al Lily helped me and was awesome through the entire process. Everyone I came in contact with through the process was friendly, efficient and answered all my questions. I am so glad I decided to get a Kia! More

by CANNBMC Verified Customer Verified Customer

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