Lisa Velasco | Page 2

The best customer service you can ever ask for everyone is friendly they will take care of you is friendly they will take care of you More

by MERVIN102718 Verified Customer Verified Customer

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Great, professional, friendly, clean, I WAS WELL PLEASED WITH SALES AND SERVICE THANKS SO VERY Y WITH SALES AND SERVICE THANKS SO VERY Y More

by MARG.SENNETT Verified Customer Verified Customer

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Lisa was wonderful the Big Star team was very helpful and easy to work with. Thank you for my Christmas gift! easy to work with. Thank you for my Christmas gift! More

by Joanna G Verified Customer Verified Customer

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GREAT SERVICE EXCELLENT TURN AROUND ON SERVICE FOR MY CAR FRIENDLY ADVISORS KEEPIN MY 2018 CT6 ON THE ROAD FRIENDLY ADVISORS KEEPIN MY 2018 CT6 ON THE ROAD More

by ALLENJACKSON003 Verified Customer Verified Customer

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Casie was a very knowledgeable representative that was empathetic to my needs and wants and helpful in helping me with great service and support. empathetic to my needs and wants and helpful in helping me with great service and support. More

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Bobbie always provides great service whenever I’ve had any issues with my vehicle. Thank you!!! any issues with my vehicle. Thank you!!! More

by CMWINS321 Verified Customer Verified Customer

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They handled my request instead of turning me away, which required them to stay a little after their scheduled time. required them to stay a little after their scheduled time. More

by kbowling0 Verified Customer Verified Customer

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Lisa Velasco was our sales person, she is fantastic! !! Never felt pressure, very professional and very accommodating and great customer services. Lisa is very committed to customer satisfaction. !! Never felt pressure, very professional and very accommodating and great customer services. Lisa is very committed to customer satisfaction. More

by ealzate Verified Customer Verified Customer

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Bobby Miller has been my Service Advisor since 2015 when I started bringing my Cadillac in for service. I purchased my 2nd one in 2018! Bobby is the reason I also the sole reason why I decided to purchase I started bringing my Cadillac in for service. I purchased my 2nd one in 2018! Bobby is the reason I also the sole reason why I decided to purchase my most recent Cadillac on 10/28/23 to “keep it in the family”, so I could continue bringing my vehicle in for service and maintenance to the same service center and have him as my point of contact! That’s over 8 years of loyalty to your dealership, when it was Ron Carter and now Big Star, all because of Bobby Miller! Lisa Velasco was my Sales rep to assist me with finding and eventually purchasing my most recent Cadillac. She was patient with me as I looked at various models, and didn’t pressure me to buy “a car”, but to buy the one I really wanted. She is excellent! Her demeanor and approach to working with prospective customers as engaging and compassionate. I also had a great experience with Ruben Cauton during the negotiation phase, as well as Kelly Wilson during the finance and contract phase! I didn’t catch the name of the young lady that walked me through the vehicle and helped me set things up in the vehicle. She was terrific. I am so sorry for not having that to provide, but Lisa can give you that. Thank you for making this such a wonderful process. I had to purchase a vehicle, much sooner than I anticipated, and they were all exceptional. More

by KWilson Verified Customer Verified Customer

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The fact that the dealership provides transportation to accommodate my needs while my car is getting service is a huge plus. accommodate my needs while my car is getting service is a huge plus. More

by msalazar8707 Verified Customer Verified Customer

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