Liz Frohling | Page 12

Being a regular customer it's always good to be welcome and recognized plus the team does a great job and meeting my needs and recognized plus the team does a great job and meeting my needs More

by MikeSzott Verified Customer Verified Customer

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I do have to drive about 45 minutes to get to Ray Chevrolet, but it is worth the drive. I have only worked with Ed Dembski and Kyle Miller but I don't think that I have ever gotten better service tha Chevrolet, but it is worth the drive. I have only worked with Ed Dembski and Kyle Miller but I don't think that I have ever gotten better service that working with these two people. More

by Tenbanshee Verified Customer Verified Customer

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The only reason I ever go back here and the only reason I didn’t rate it as a one is because of Liz the service manager. She’s the only person there that actually listens and cares. didn’t rate it as a one is because of Liz the service manager. She’s the only person there that actually listens and cares. More

by KOZZZZZZZ Verified Customer Verified Customer

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The whole team at Ray always takes great care of me and our two Chevys. Appreciate them. our two Chevys. Appreciate them. More

by seanborchers Verified Customer Verified Customer

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Great dealership that cares about its customers. I don’t have 15 words to say. I don’t have 15 words to say. More

by bmerevick Verified Customer Verified Customer

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Their service is great. Salesmen are great. Too bad cost of cars is not geat. will havve to wait. Salesmen are great. Too bad cost of cars is not geat. will havve to wait. More

by cjhasenjager Verified Customer Verified Customer

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Fast and easy to schedule. Fast and excellent service Everyone is very friendly at service center. Fast and excellent service Everyone is very friendly at service center. More

by rudawski Verified Customer Verified Customer

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Oil cooler line blew on my 2019 Silverado. Replaced seized rod bearing. Tore apart front suspension to access oil cooler lines. Truck ran WITHOUT oil and I’m being told there’s no long term da Replaced seized rod bearing. Tore apart front suspension to access oil cooler lines. Truck ran WITHOUT oil and I’m being told there’s no long term damage. Got truck back a few days later and as I’m driving home I turned around because my alignment was off. Videos and pictures taken. Picked up next day (Wednesday). Drove to Chicago on Thursday and lost all power in the express lanes with no shoulder. Vehicle would not shift into neutral with no power and had to be dragged by a tow truck because it was a safety concern. My truck “was dragged for 3 blocks” coming from the tow truck driver. I have videos and pictures of my truck being dragged. 3 tow trucks later it’s back at Ray Chevrolet. Liz the service manager called me saying they forgot to tighten down the fuse block ontop of the battery and how they were sorry and were detailing my truck and filling it with gas. I literally don’t care about either of those things. I bought this vehicle for reliability and now my transmission or rear end could be damaged from getting dragged. Also have to mentioned the flat spots put in my rear tires. Liz kept saying she is going to make this right and would drive the truck herself and call me back personally. All I received is a text Friday saying Thank you for choosing Ray Chevrolet for your service needs. We look forward to serving you again. 847-587-3300 Reply STOP to OptOut I get a call Tuesday from Liz asking when I’m going to pick up my truck it’s been done since Friday. Said Kyle was supposed to let me know and told her about the text I received. The text did not specify anything. At the very least I was expecting two tires from all this hassle, stress, and work I had to miss. Very upset with the customer service I received and it pains to write this review since my family and I have done business with Liz and Ray’s team for years. More

by DRAKETHARRINGTON Verified Customer Verified Customer

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Luis Rivera has always done an outstanding job servicing my vehicles Keeping us safe an happy on the road thank you to all in the service department great team work my vehicles Keeping us safe an happy on the road thank you to all in the service department great team work More

by KLENNON62 Verified Customer Verified Customer

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I had a very pleasant experience, everyone was easy to deal with and they did a good job. deal with and they did a good job. More

by MCUTLER15 Verified Customer Verified Customer

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