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198 Reviews of Liz Frohling
Verified Customer
March 28, 2023
Customer Service Department in the Service department is amazing Louie- Service Writer really cares and its refreshing to have someone always follow up with you even after the work is done. LIZ - Service amazing Louie- Service Writer really cares and its refreshing to have someone always follow up with you even after the work is done. LIZ - Service Manager by far out performs any service manager I have ever worked with in my 30 years of owning GM's as well as Dodge. Liz should be traveling teaching other GM service managers and service writers on how to take care of customers in my opinion. More
by mwyton
Other Employees Tagged: Hugo Ayala, Luis Rivera
March 28, 2023
My experience was awful as it usually is. You held onto a part I ordered and never called me. It was only after I called two months after the date it was supposed to be delivered that it magi You held onto a part I ordered and never called me. It was only after I called two months after the date it was supposed to be delivered that it magically arrived that morning. Then I was xxxxxx around for 3 weeks to make an appointment. More
by Jl
Other Employees Tagged: Jessica Holland, Chris Freibauer
February 09, 2023
I am not sure why it take a minimum of three days to diagnose and fix an issue. After having my Tahoe there twice my initial issue is still not fixed and now I have zero heat in the rear. I'm going to diagnose and fix an issue. After having my Tahoe there twice my initial issue is still not fixed and now I have zero heat in the rear. I'm going to find another dealership that has a quality service department. I am use to solid service from Dick Wickstrom Chevy in Roselle. I do not get nearly the same 5 star service at Rays that they give at Wickstrom in Roselle. Very disappointing. More
by lin1623
Other Employees Tagged: Kyle Miller
February 07, 2023
Ed Dempski is great to work with. Takes his time with you and explains everything very well. Have leased and purchased several vehicles from Ed and will see him for my next one as we Takes his time with you and explains everything very well. Have leased and purchased several vehicles from Ed and will see him for my next one as well More
by tsaaa2001
Other Employees Tagged: Ed Dembski, Kyle Miller
January 25, 2023
Everything's is always great. I appreciate everything that your service department does. Thank you I appreciate everything that your service department does. Thank you More
by Cne1
Other Employees Tagged: Kyle Miller, Luis Rivera, Chris Freibauer, TJ Burke
December 30, 2022
Went on the 28th for oil change and to see if they could resolve my exhaust issue. It was a 20 star experience. Yes thats 20 stars.......My world class service advisor T.J. Burke has a way of making me feel resolve my exhaust issue. It was a 20 star experience. Yes thats 20 stars.......My world class service advisor T.J. Burke has a way of making me feel great working with him to help me. Oil change went great. Exhaust issue was not working at the beginning , but thanks to your 20 star mechanic whose name was kole had a idea to resolve it. i was taking twice to vehicle to show his efforts. His idea the 2nd time i went down resolved it.When i come in the future i will ask for him to work on my Equinox which i happily drive now. I continue to drive 70 miles round trip when service needed as i have been for years as i have purchased several vehicles. This was the best experience i have had. By the way Kole checked out everything on the Equinox and gave a detailed report. I am impressed. please let Ray know what great employees he has and how a common man with not much was treated like royalty. Please Ray let these 2 gentleman know they made my day. I willl continue to come to your dealership till i cant. God Bless More
by Steven bolz
Other Employees Tagged: TJ Burke , Kole my new one and only mechanic, hope i spelled his name correct
December 01, 2022
It was a great experience they found out what was wrong with my vehicle plus service my oil while I was there which was the original reason why I came seemed to be getting a lot better gas mileage with my vehicle plus service my oil while I was there which was the original reason why I came seemed to be getting a lot better gas mileage More
by cryates42
November 03, 2022
Very professional, friendly, and answered any questions we had. They have never tried to add extra work that didn't need to be done. Very Honest!! we had. They have never tried to add extra work that didn't need to be done. Very Honest!! More
by COMSTOCKD2
Other Employees Tagged: Jessica Holland, Kyle Miller, Luis Rivera, Chris Freibauer, TJ Burke
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