Liz Frohling
Liz Frohling at Ray Chevrolet

Liz Frohling | Page 14

Service Manager

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

4.5
203 Reviews
4.5

203 Reviews

Write a Review

203 Reviews of Liz Frohling

January 25, 2023

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Employee Rating

Everything's is always great. I appreciate everything that your service department does. Thank you More

by Cne1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2023

Ray Chevrolet responded

We're so glad to hear that! Thank you for letting us know about the fantastic service you always receive from our service team. We hope to continue serving your automotive needs for years to come. Thank you for choosing Ray Chevrolet!

December 30, 2022

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Employee Rating

Went on the 28th for oil change and to see if they could resolve my exhaust issue. It was a 20 star experience. Yes thats 20 stars.......My world class service advisor T.J. Burke has a way of making me feel More

by Steven bolz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Burke , Kole my new one and only mechanic, hope i spelled his name correct

Jan 04, 2023

Ray Chevrolet responded

Steven, we are grateful for your 20-star review of TJ and Kole! It is an absolute pleasure to know our team made your Equinox's service visit a great success in diagnosing the exhaust issue. Your loyalty is an honor and we hope to continue being your #1 choice for automotive needs and services for years to come. Thanks for always choosing Ray Chevrolet!

December 19, 2022

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Employee Rating

Great advisor TJ Burke, last visit. Could have been better. Exhaust issue i will be coming in soon to correct. More

by Steven bolz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: TJ Burke

Dec 20, 2022

Ray Chevrolet responded

Hi, Steven. We're sorry your recent visit wasn't up to par. TJ certainly is a great service advisor and we'd like to think there is something we can do to resolve this 1-star experience you had. Please reach out to George Gigovski, our General Manager, at 847-587-3300, at your convenience. We would like to do all we can to make sure you have a positive outcome to your vehicle's issues.

Dec 21, 2022

Steven bolz responded

I am coming in the 28thto get oil change and rotation . What was to fix exhaust a bolt which they fixed supposedly on exhaust. Which was no charge at the time still leaks, noisy. When i called asked to fix, said replace other bolt and gasket, thats it. Quoted a 100.00 to replace, its right past converter simple when in the air. maybe it was not tightened enough first time. Im driving 70 miles round trip for . I really dont need oil change now but am doing because this, winter here. can we meet half way on quote to fix, seems alot for a gasket and bolt please. I have purchased 3 vehicles from you, i am loyal even though the distance. To my friends i have recommended your business and brought you customers. Please help resolve this.

December 01, 2022

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It was a great experience they found out what was wrong with my vehicle plus service my oil while I was there which was the original reason why I came seemed to be getting a lot better gas mileage More

by cryates42
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 02, 2022

Ray Chevrolet responded

Hey, better gas mileage is great news! Thanks so much for the positive feedback on your service visit with us. We sincerely appreciate your business and your trust in our service team to get the job done right. Please don't hesitate to give us a call when we may assist you again. Thank you for choosing Ray Chevrolet!

November 03, 2022

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Employee Rating

Very professional, friendly, and answered any questions we had. They have never tried to add extra work that didn't need to be done. Very Honest!! More

by COMSTOCKD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2022

Ray Chevrolet responded

We're delighted your service visit was an exceptional one! Thank you for giving us the opportunity to keep your Chevy in top condition while providing you with friendly, informative service. Please come back and see us again at Ray Chevrolet!

Nov 12, 2022

COMSTOCKD2 responded

Had or Chevy Trax in the service center for about a week. We were kept informed and an estimate of when we would receive our Trax Back. TJ our service Representative was amazing. He went above and beyond to keep us informed, if parts needed to be ordered, if they needed to keep our Trax longer than was expected. Just a great person to work with. I recommend TJ Burke to anyone that needs their vehicle serviced. The rest of the team at Ray Chevrolet in Fox Lake are all amazing. Thank You Tj and the rest of the service team. It's nice to work with honest caring people!

October 10, 2022

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Extremely friendly and knowledgeable staff! From sales to service the ray auto group is hands down the best! More

by ANTHONYMENDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2022

Ray Chevrolet responded

Anthony, we sincerely appreciate your 5-star review and your continued business! Thank you for stopping by to let us know how happy you were with your recent service appointment. It is our pleasure to keep your vehicles in their best condition and to make sure you are safe and satisfied. Feel free to reach out to us if there is ever a question or concern we may assist you with. Thanks again!

October 09, 2022

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Employee Rating

Very Professional and very helpful to let me know what is going on and best way to fix it. More

by NDON0096
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2022

Ray Chevrolet responded

Thanks so much for your positive feedback on our service department! We are pleased to hear they made your service visit a pleasant and informative experience. It is our pleasure to keep your vehicles in their best condition and we hope you will call us again whenever the team may assist you with any automotive needs. Until then, drive safe and take care!

August 25, 2022

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Ray's service has been great to me since I moved to Illinois in 1994 even though I had not bought any vehicles from them. That finally changed as my last 3 vehicles all were bought from them and that More

by WINTERRULES03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 26, 2022

Ray Chevrolet responded

Thank you so much for your wonderful review! It is an honor to have your confidence and loyalty, and we will certainly provide you with nothing less than our best quality care in your visits to come. We thank you for confiding in our dealership with your automotive needs, and we wish you the safest of travels until we meet again!

June 07, 2022

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Ray Chevrolet is the best ! ! Always get great service here !! I would hi!ghly recommend More

by KEFJARC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 09, 2022

Ray Chevrolet responded

Thank you so much for your positive review and recommendation! We are pleased that we could continually provide you with the quality service that you so much deserve. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how our team may serve you again!

June 05, 2022

Dealership Rating
Employee Rating

They are Kind and honest and willing to work with us on both of our cars More

by epallek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jessica Holland, Kyle Miller, TJ Burke , Amanda

Jun 06, 2022

Ray Chevrolet responded

Thank you so much for your 5-star review! It is our pleasure to serve you in any way possible. Please do not hesitate to let us know how we may be of further assistance to you in the future. We wish you the safest of travels until we meet again!

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