Liz Frohling | Page 5

I have always enjoyed working with Ray Chevrolet. The people are very friendly and always accommodate for all my needs and expectations. The people are very friendly and always accommodate for all my needs and expectations. More

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Service is excellent! The staff is very knowledgeable and the techs are great. I love the notifications about what service need to be done for my car. The staff is helpful The staff is very knowledgeable and the techs are great. I love the notifications about what service need to be done for my car. The staff is helpful in providing a time line when the services should be done. More

by 27HAGY Verified Customer Verified Customer

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Nice and excellent service department. Provides great technical expertise and recommendations. Prioritize repair based on necessity. Provides great technical expertise and recommendations. Prioritize repair based on necessity. More

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I went in for an oil change and had some issues with how long it took to get this done. The service manager (Liz) called me and explained the situation and took care of all of my concerns. Completely satisf long it took to get this done. The service manager (Liz) called me and explained the situation and took care of all of my concerns. Completely satisfied with the call and the resolution. More

by Thehammer1 Verified Customer Verified Customer

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Service received was great . Customer service friendly and helpful . Usually prompt appointments . Perfect they they supply a loaner car at no cost Customer service friendly and helpful . Usually prompt appointments . Perfect they they supply a loaner car at no cost More

by squirrel77377 Verified Customer Verified Customer

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Ed Dembski, my salesman, was awesome. He knew exactly what I was in the market for and put together a great deal quickly. I have been coming to Ray Chev for over 25 years and the service He knew exactly what I was in the market for and put together a great deal quickly. I have been coming to Ray Chev for over 25 years and the service department is what has kept me coming back. Liz Frohling and her service team are second to none. More

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Ray Chevrolet has been, hands down , my go to for purchases and repairs for the last 16 years. I've not only been to many dealerships in Illinois but i have also worked in a couple. The proffesiona purchases and repairs for the last 16 years. I've not only been to many dealerships in Illinois but i have also worked in a couple. The proffesionalism in sales and service plus the knowledgeable service technicians all add to a positive experience. The only negative about this dealer is the dollar amount on the coupons has dwindled. For instance an oil change coupon today is only $5 off while tech hourly prices have gone up. 5 years ago the oil change coupon was $10 off and tech hourly prices were lower. So really your pretty much getting penneys off. More

by lakoskeof4 Verified Customer Verified Customer

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Sales department is top notch but the Service department lacks communication and accountability. I've never had a smooth experience at Ray Chevrolet since buying my vehicle. From them denting my quarter pan lacks communication and accountability. I've never had a smooth experience at Ray Chevrolet since buying my vehicle. From them denting my quarter panel while my car was in their shop (they did fix the dent) to them not respecting the customer's time and sticking to a schedule. This past occasion I scheduled out my service two weeks in advance and was told by Liz Frohling that they would have a loaner car ready for me and I would be in/out within 10-15 min. Well, I was stuck waiting for that loaner which in fact wasn't ready for 1 hour 40 min. I worked with TJ Burke who is emotionless and when I voiced my displeasure about the wait after being there over an hour, TJ stated to me "Don't blame me because a 3rd party company (hertz) is taking their time to get here with your rental." Excuse me, What? Then what is the point of scheduling two weeks out? The service departments solution was to kick me out the service center and have me wait outside for Hertz. No apology, no empathy and completely unprofessional. If you don't like your job or dealing with frustrated customers then find a new career. I generally believe that most people there have good intentions but it seems to me that the dealership is too small for the amount of service they bring in. Try calling and speaking to service manager and I guarantee you'll hear "She's really busy right now, can you leave a message?" Then they won't call back for days. Thanks to Ray I missed a very important work meeting which is why I scheduled the service two weeks out to be sure I'd be home in time. Be better! More

by sdej22 Verified Customer Verified Customer

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Service department did a great job with installing my new tires and service manager, Kyle Miller, took care of my car problem which I was not even aware of. I have been recommended by my family and I have al tires and service manager, Kyle Miller, took care of my car problem which I was not even aware of. I have been recommended by my family and I have also recommended a friend recently and is very pleased with service as well. Thank you. More

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Sales or service, are knowledgeable and pleasant staff who are willing to help meet your customer expectations. who are willing to help meet your customer expectations. More

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