Liz Frohling | Page 6

Sales department is top notch but the Service department lacks communication and accountability. I've never had a smooth experience at Ray Chevrolet since buying my vehicle. From them denting my quarter pan lacks communication and accountability. I've never had a smooth experience at Ray Chevrolet since buying my vehicle. From them denting my quarter panel while my car was in their shop (they did fix the dent) to them not respecting the customer's time and sticking to a schedule. This past occasion I scheduled out my service two weeks in advance and was told by Liz Frohling that they would have a loaner car ready for me and I would be in/out within 10-15 min. Well, I was stuck waiting for that loaner which in fact wasn't ready for 1 hour 40 min. I worked with TJ Burke who is emotionless and when I voiced my displeasure about the wait after being there over an hour, TJ stated to me "Don't blame me because a 3rd party company (hertz) is taking their time to get here with your rental." Excuse me, What? Then what is the point of scheduling two weeks out? The service departments solution was to kick me out the service center and have me wait outside for Hertz. No apology, no empathy and completely unprofessional. If you don't like your job or dealing with frustrated customers then find a new career. I generally believe that most people there have good intentions but it seems to me that the dealership is too small for the amount of service they bring in. Try calling and speaking to service manager and I guarantee you'll hear "She's really busy right now, can you leave a message?" Then they won't call back for days. Thanks to Ray I missed a very important work meeting which is why I scheduled the service two weeks out to be sure I'd be home in time. Be better! More

by sdej22 Verified Customer Verified Customer

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Service department did a great job with installing my new tires and service manager, Kyle Miller, took care of my car problem which I was not even aware of. I have been recommended by my family and I have al tires and service manager, Kyle Miller, took care of my car problem which I was not even aware of. I have been recommended by my family and I have also recommended a friend recently and is very pleased with service as well. Thank you. More

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Sales or service, are knowledgeable and pleasant staff who are willing to help meet your customer expectations. who are willing to help meet your customer expectations. More

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The service department is one of the big reasons why I keep buying from Ray Chevrolet. keep buying from Ray Chevrolet. More

by scotant Verified Customer Verified Customer

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TJ Burke is one of your best service people. He gets thi gs done the right way the first time He gets thi gs done the right way the first time More

by DALEY505 Verified Customer Verified Customer

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Ray Chevrolet has what it takes in customer service ! The service guys take great care of your needs ❤ The service guys take great care of your needs ❤ More

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Geaat very clean service Writers vey heaikful I tell friends if they looking for a car go to Ray and purchase there car from Ray friends if they looking for a car go to Ray and purchase there car from Ray More

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The Ray Auto Group has always been first class service always! The entire service team is outstanding!!! always! The entire service team is outstanding!!! More

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Your service department is awesome! ! I always receive great attention from your people. Thank you. Have a great day! ! I always receive great attention from your people. Thank you. Have a great day! More

by gwalters870 Verified Customer Verified Customer

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Great place to get our vehicles serviced and maintained. Service department is friendly, helpful and very knowledgeable. Service department is friendly, helpful and very knowledgeable. More

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