Liz Madison

Misled and Ignored – 2023 Silverado Duramax Nightmare from Day One I bought a 2023 Chevrolet Silverado 1500 High Country Duramax from Tim’s Truck Capital exactly 20 days ago, and I’ve only had it in m from Day One I bought a 2023 Chevrolet Silverado 1500 High Country Duramax from Tim’s Truck Capital exactly 20 days ago, and I’ve only had it in my possession for 2 days total. The dealership has had the truck ever since. Shortly after buying it, I was told the engine needed to be replaced. After more than a week and a half of waiting, that diagnosis changed - I was then told it was a DPF (Diesel Particulate Filter) issue instead. As of today, the dealership still has the truck, and I have no way of knowing whether the issue has actually been fixed. The biggest problem isn’t just the mechanical failure - it’s the complete lack of communication. I’ve had to call them over and over to get even the most basic updates, because nobody ever reaches out proactively. At first, I declined a loaner because I was told I’d have to drive an hour each way to pick one up - which made no sense when I was already down a vehicle. It took them nearly two full weeks before they finally arranged to deliver a loaner to me, leaving me without transportation for most of that time. To make matters worse, I later discovered that I’d been misled about the truck’s towing capacity. I was told it would be a major upgrade from my previous truck, but after reviewing the specs, it tows almost exactly the same. After going through a trade, financing, and now weeks without the truck I purchased, I’ve gained absolutely nothing but frustration. I haven’t even made my first payment yet, and I already regret this purchase. Between the misinformation, lack of communication, and being without my vehicle for nearly the entire time I’ve owned it, this has been one of the most disappointing dealership experiences I’ve ever had. If you’re considering buying from Tim’s Truck Capital, be cautious. Get every claim about towing or performance in writing, and don’t expect much communication or accountability once they have your money. More

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Was a great experience buying a truck from them, it was my first truck buying experience and they treated me very well and I had a issue with the truck a couple days after purchasing it and they took it ri my first truck buying experience and they treated me very well and I had a issue with the truck a couple days after purchasing it and they took it right back and fixed it for me and gave a me loaner vehicle as I waited. More

by byronpaquin11 Verified Customer Verified Customer

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Super helpful and fair, everyone here helped me buy the car of my dreams for an affordable price car of my dreams for an affordable price More

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I got my dream vehicle here, I came to the dealership late when I still had to work later on that day . They were able to assist me and help work with my time schedule as I knew how great the car was. Th late when I still had to work later on that day . They were able to assist me and help work with my time schedule as I knew how great the car was. They also helped me out when I offered a discount off the sticker price. Everyone I worked with was very friendly and gave wonderful customer service! I even got a better interest rate through their bank. The car did have problems, nothing major, just used issue like coffee inside the window button - luckily my free 30 day warranty covered the issue for free and they fit me into their schedule easily. Overall I rate the experience as excellent and would tell my friends and family to come here! More

by nicole S Verified Customer Verified Customer

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All staff were amazing and did all they could to help me , as a single mom, get a first car for my son ! Thank you so much , as a single mom, get a first car for my son ! Thank you so much More

by dianacluche Verified Customer Verified Customer

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My experience was and has always been excellent. Charley, Dan, and the team know how to get things done. I am a repeat customer and am great full for all the help I received. Charley, Dan, and the team know how to get things done. I am a repeat customer and am great full for all the help I received. More

by crtstassie Verified Customer Verified Customer

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Sales staff let us alone after greeting us we looked over lot and found the used car and mileage we were looking for. They also didn’t abandon us after when we found a problem after a few days brought it bac lot and found the used car and mileage we were looking for. They also didn’t abandon us after when we found a problem after a few days brought it back and the fixed it! I highly recommend Tim’s used truck and car sales no pressure honest people. More

by Bertstella Verified Customer Verified Customer

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Staff has been super helpful. Originally can looking for one thing but when it wouldn’t pass inspection, staff listened and found the perfect vehicle for my family. Also got the m Originally can looking for one thing but when it wouldn’t pass inspection, staff listened and found the perfect vehicle for my family. Also got the maintenance package which makes routine maintenance easy breezy More

by mich Verified Customer Verified Customer

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Love their straightforward approach and respect. I always get the honest information and hBe for 20 years I always get the honest information and hBe for 20 years More

by markem5 Verified Customer Verified Customer

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Tom team did a great job at getting car and financing completed efficiently for Nick Danielle and Noreen completed efficiently for Nick Danielle and Noreen More

by nhenrich09 Verified Customer Verified Customer

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