Lorena Barker | Page 10

I took my 21 Explorer on Friday for a leaking shock (not a minor leak, it was leaving puddles in my driveway) and also the system recall. On Monday late afternoon, (when I called), I was then notified that a minor leak, it was leaving puddles in my driveway) and also the system recall. On Monday late afternoon, (when I called), I was then notified that the part was on backorder but could pick my vehicle up the next day. Tuesday afternoon I pick up the vehicle and the recall hadn’t been done either. I feel like my car was up at the dealership 4 days for absolutely nothing. I’m not mad about the part. I realize that can’t be helped by Ford. I am however disappointed that I had to do the leg work to find this information out. This is my 3rd purchase from Planet Ford. My car just now has 20,000miles. At the moment I don’t know if I’ll purchase a Ford again. Mainly due to it already needing a service that requires new parts. I have never owned a new vehicle that needed anything done….especially at 20,000 miles. I also understand the service department being busy, but I have never taken advantage of the first free oil change on any of my past 3 vehicles because it takes so long! I feel like something should change in the department. At least check the vehicles brought in on the first day and notify wether the part is in stock or not. Not everyone has the convenience of getting rides to and from. Like me! More

by ANGEL3J99 Verified Customer Verified Customer

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Planet 🌎 ford 59 In humble Texas is a Triple Crown dealership because they go above and beyond from the sales department thru there service department please 🙏 keep up the good work dealership because they go above and beyond from the sales department thru there service department please 🙏 keep up the good work More

by BENITEZ356 Verified Customer Verified Customer

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Your fleet service department is the best around Michael and Luis do a great job keep up the great work and Luis do a great job keep up the great work More

by BENITEZ356 Verified Customer Verified Customer

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Excellent customer service. Jose was punctual, professional, and delivered my vehicle in a timely manner. Jose was punctual, professional, and delivered my vehicle in a timely manner. More

by MRTNRVR Verified Customer Verified Customer

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They did a very good job on my truck and got it done in to day to day More

by glenthain27 Verified Customer Verified Customer

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Great service, was able to fix my issue with my vehicle quickly, and kept me up today on the process quickly, and kept me up today on the process More

by jrgarciajr88 Verified Customer Verified Customer

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Friendly, welcoming, and knowledgeable staff all around. Clean and comfortable lobby, makes car shopping easy Clean and comfortable lobby, makes car shopping easy More

by smorrison_918 Verified Customer Verified Customer

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Kelli was great to work with. We had an appointment set for 0700 and the truck mostly got in on time. I was disappointed in how long it took even though we had an appointment. 4.5 We had an appointment set for 0700 and the truck mostly got in on time. I was disappointed in how long it took even though we had an appointment. 4.5 hours for new tires and alignment. These are work trucks so time is money. I set appointments as early in the morning so that wait is minimal. Side of the truck had greasy hand prints on it. I have four vehicles that are serviced exclusively in your service department and I drive from Pearland to have them serviced there. So mine and my staffs time is important. More

by STEVEGHILL7164 Verified Customer Verified Customer

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Easy to work with. Every employee that I met eyes with greeted me even if they weren't associated with my purchase Every employee that I met eyes with greeted me even if they weren't associated with my purchase More

by cristiane.mendoza1993 Verified Customer Verified Customer

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Best in the city great service very attentive to customer always on time all the work is excellent love the place always on time all the work is excellent love the place More

by victor_garcia67 Verified Customer Verified Customer

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