Lorena Barker | Page 10

Excellent service is so awesome to go there for all of our needs thanks for everything our needs thanks for everything More

by victor_garcia67 Verified Customer Verified Customer

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Excelente servicio 👍 Muy amable el personal Su atención al cliente es muy buena 👌 Muy recomendable atención al cliente es muy buena 👌 Muy recomendable More

by FLAKITA546.CG Verified Customer Verified Customer

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In my opinion there’s employees that have a attitude of not wanting to work properly, they did do the oil change but not filled my tire with air when I told them if they can and they said they will but lik not wanting to work properly, they did do the oil change but not filled my tire with air when I told them if they can and they said they will but like I mention they didn’t, I rather go to somewhere else because this is the second time it’s been happening to me as my second purchase of car!!! But I’m taking into consideration on coming here, I’m upset on how mechanic works but sales person they do a fantastic job!! More

by Nalcazar100 Verified Customer Verified Customer

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From start to finish, the service department was fast, courteous, and professional. That's why I have returned several times to purchase new vehicles. courteous, and professional. That's why I have returned several times to purchase new vehicles. More

by UPCSPANISHREV Verified Customer Verified Customer

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Your fleet service department is always above and beyond my expectations for all my service needs second to none the best my expectations for all my service needs second to none the best More

by BENITEZ356 Verified Customer Verified Customer

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Kelli was extremely helpful, and always makes sure we feel at home when coming here for service! feel at home when coming here for service! More

by TY HERRING Verified Customer Verified Customer

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I truly have never had a better quality of service, and communication from a Service Advisor than Ms. Kelli at Planet Ford 59. I truly trust and respect Ms. Kelli and will only let her handle my service ne communication from a Service Advisor than Ms. Kelli at Planet Ford 59. I truly trust and respect Ms. Kelli and will only let her handle my service needs on any of my vehicles as I know it will be done correctly the first time. I truly hope Planet Ford know the quality of customer service Ms. Kelli provides and takes great care of her so that she never leaves. More

by JSTOOLMAN Verified Customer Verified Customer

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Service advisors are always very friendly and helpful and my vehicle service always exceeds my expectations. my vehicle service always exceeds my expectations. More

by GREG8759 Verified Customer Verified Customer

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Mark as always is great and cummicated the whole time. Got it faster then expected. Got it faster then expected. More

by DMCLAIN91 Verified Customer Verified Customer

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I took my 21 Explorer on Friday for a leaking shock (not a minor leak, it was leaving puddles in my driveway) and also the system recall. On Monday late afternoon, (when I called), I was then notified that a minor leak, it was leaving puddles in my driveway) and also the system recall. On Monday late afternoon, (when I called), I was then notified that the part was on backorder but could pick my vehicle up the next day. Tuesday afternoon I pick up the vehicle and the recall hadn’t been done either. I feel like my car was up at the dealership 4 days for absolutely nothing. I’m not mad about the part. I realize that can’t be helped by Ford. I am however disappointed that I had to do the leg work to find this information out. This is my 3rd purchase from Planet Ford. My car just now has 20,000miles. At the moment I don’t know if I’ll purchase a Ford again. Mainly due to it already needing a service that requires new parts. I have never owned a new vehicle that needed anything done….especially at 20,000 miles. I also understand the service department being busy, but I have never taken advantage of the first free oil change on any of my past 3 vehicles because it takes so long! I feel like something should change in the department. At least check the vehicles brought in on the first day and notify wether the part is in stock or not. Not everyone has the convenience of getting rides to and from. Like me! More

by ANGEL3J99 Verified Customer Verified Customer

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