Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Lori Gong
Lori Gong at Heiser Toyota

Lori Gong

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.7
124 Reviews
4.7

124 Reviews

Write a Review

124 Reviews of Lori Gong

June 10, 2025

Dealership Rating
Employee Rating

Great job with great insights on troubleshooting job. satisfaction and efficiency is good thanks you More

by joelovett19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk, Vincent Lor, Jessica Phillips, Tom Lowther, Michael Wemmer, Kevin Cameron

Report | Print
Jun 10, 2025

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 06, 2025

Dealership Rating
Employee Rating

I like that l got to watch them doing my inspection of my car. The tech was very nice. More

by pacificaboy22197
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

Report | Print
Jun 06, 2025

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 04, 2025

Dealership Rating
Employee Rating

Quick turnaround on my oil change I brought my car in for an oil change and tire rotation. They got it completed in less than an hours time. More

by Ltucker.fitness
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

Report | Print
Jun 04, 2025

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 30, 2025

Dealership Rating
Employee Rating

Lori Gong in the Service Department that Friday afternoon was prompt, pleasant, patient and helpful. More

by kim.curtis23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Lowther

Report | Print
May 30, 2025

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 27, 2025

Dealership Rating
Employee Rating

Heiser was great and keeping me informed what was going on with my ADA van as a disabled veteran. I am blessed to have a distributorship that is communicative with me. More

by milwsudz
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

Report | Print
May 27, 2025

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 19, 2025

Dealership Rating
Employee Rating

Attention to detail She was able to answer our questions. However they could not duplicate the problem, so that was a little frustrating. More

by Greg
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski

Report | Print
May 20, 2025

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 19, 2025

Dealership Rating
Employee Rating

New service personnel but same excellent service. Heiser understands that people change but quality service needs to be retained. More

by LAWRENCESCHNEIDERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cameron

Report | Print
May 20, 2025

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 11, 2025

Dealership Rating
Employee Rating

Friendly service, efficient, comfortable waiting area. Toyota takes great care of me and my vehicle. More

by JUDY.PERSICK
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

Report | Print
May 11, 2025

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 11, 2025

JUDY.PERSICK responded

Lori and her team were friendly and efficient. The Toyota team takes great care of my Corolla.

May 11, 2025

JUDY.PERSICK responded

Toyota makes sure I keep my service appointments with a friendly phone call reminder. I really appreciate that! !

May 02, 2025

Dealership Rating
Employee Rating

Very good service kind clean understanding trying to understand what’s going on with my car. You are very good. I will be back soon thank you and I really appreciate you. More

by ms.futrell19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Tom Lowther, Joshua Porter, Nathaniel Jenkins, Michael Wemmer, Kevin Cameron

Report | Print
May 02, 2025

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 30, 2025

Dealership Rating
Employee Rating

Pleasant staff kept me fully informed Service time was shorter than expected Really? Really? Really? More

by Laina Truss
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

Report | Print
Apr 30, 2025

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

1
2
...
13

Dealership Inventory (129 Vehicles)

used 2025 Toyota Land Cruiser car, priced at $56,410
2025 Toyota Land Cruiser
used
Dark Gray Metallic exterior
Automatic
Four-wheel Drive
$56,410
View Details
used 2023 Toyota Camry car, priced at $25,500
2023 Toyota Camry
used
Celestial Silver Metallic exterior
Automatic
Front-wheel Drive
$25,500
View Details
used 2021 Toyota Highlander car, priced at $42,800
2021 Toyota Highlander
used
Blizzard Pearl exterior
Automatic
All-wheel Drive
$42,800
View Details
used 2022 Toyota Corolla car, priced at $20,688
2022 Toyota Corolla
used
Classic Silver Metallic exterior
Automatic
Front-wheel Drive
$20,688
View Details
used 2024 Toyota Tacoma car, priced at $43,500
2024 Toyota Tacoma
used
Underground exterior
Automatic
Four-wheel Drive
$43,500
View Details
used 2020 Toyota RAV4 car, priced at $23,119
2020 Toyota RAV4
used
Midnight Black Metallic exterior
Automatic
All-wheel Drive
$23,119
View Details
View All Inventory