Lori Gong
Lori Gong at Heiser Toyota

Lori Gong

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
121 Reviews
4.7

121 Reviews

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121 Reviews of Lori Gong

May 30, 2025

Dealership Rating
Employee Rating

Lori Gong in the Service Department that Friday afternoon was prompt, pleasant, patient and helpful. More

by kim.curtis23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Lowther

May 30, 2025

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 27, 2025

Dealership Rating
Employee Rating

Heiser was great and keeping me informed what was going on with my ADA van as a disabled veteran. I am blessed to have a distributorship that is communicative with me. More

by milwsudz
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

May 27, 2025

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 19, 2025

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Employee Rating

Attention to detail She was able to answer our questions. However they could not duplicate the problem, so that was a little frustrating. More

by Greg
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski

May 20, 2025

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 19, 2025

Dealership Rating
Employee Rating

New service personnel but same excellent service. Heiser understands that people change but quality service needs to be retained. More

by LAWRENCESCHNEIDERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cameron

May 20, 2025

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 11, 2025

Dealership Rating
Employee Rating

Friendly service, efficient, comfortable waiting area. Toyota takes great care of me and my vehicle. More

by JUDY.PERSICK
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

May 11, 2025

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 11, 2025

JUDY.PERSICK responded

Lori and her team were friendly and efficient. The Toyota team takes great care of my Corolla.

May 11, 2025

JUDY.PERSICK responded

Toyota makes sure I keep my service appointments with a friendly phone call reminder. I really appreciate that! !

May 02, 2025

Dealership Rating
Employee Rating

Very good service kind clean understanding trying to understand what’s going on with my car. You are very good. I will be back soon thank you and I really appreciate you. More

by ms.futrell19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2025

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 30, 2025

Dealership Rating
Employee Rating

I had an issue with my gas mileage on my 25 Tacoma, they reset something and i'm hoping it works More

by bpdabuyer
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

Apr 30, 2025

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 30, 2025

Dealership Rating
Employee Rating

Pleasant staff kept me fully informed Service time was shorter than expected Really? Really? Really? More

by Laina Truss
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

Apr 30, 2025

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 02, 2025

Dealership Rating
Employee Rating

Nice place. Clean environment. Friendly employees. I would trust this dealership with the birth of my next child. More

by jtkionka
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

Apr 02, 2025

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 27, 2025

Dealership Rating
Employee Rating

They did not do a good job so I had to go back to fix it AGAIN. The fix was an alignment and when I got my car back the wheel was not centered!!!!!! Xavier never ordered my parts I had to call and do it all More

by maldonadokehily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Xavier Lee, Nathaniel Jenkins

Mar 28, 2025

Heiser Toyota responded

Dear Valued Customer, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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