Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Lori Gong

Overview Reviews (130) Inventory (109)

Contact Me

View All Employees

< View All Employees

Lori Gong

Lori Gong | Page 3

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me

4.7

130 Reviews

Overview Reviews (130) Inventory (109)

4.7

130 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Lori Gong

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

130 Reviews of Lori Gong

March 26, 2025

Dealership Rating

Employee Rating

As I was in for a recall for the replacement of air bag sensors. On the first visit I inquired about the check engine light being on and asked what it would cost for an estimate. As I have a reader at home sensors. On the first visit I inquired about the check engine light being on and asked what it would cost for an estimate. As I have a reader at home I was able to see the code and clear it, but it came right back. I was just wondering how today when I picked up my car that the check engine light was off. I drove at least 50 miles today and it never came back. No mention of this was conveyed to me that it was cleared or why. More

by pgruenwald1

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 26, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are glad that your overall experience was a positive one. We apologize that communication did not meet your expectations. Please, feel free to direct your concerns or questions to our service manager Joe Kuckuk by phone at 414-586-7134 or by email at jkuckuk@heiser.com. Thank you for your business.

March 25, 2025

Dealership Rating

Employee Rating

Lori is top notch when it comes to customer service at Hieser. She went above and beyond for this customers service. Thank you Lori. Hieser. She went above and beyond for this customers service. Thank you Lori. More

by lucasdarlene31

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Quincy Lucas for recommending Lori.

Mar 26, 2025 -

Heiser Toyota responded

Dear Valued Customer, Thank you for your positive review. We are so glad Lori was able to provide you with top notch service. Thank you for your business. We look forward to assisting you at your next visit. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 24, 2025

Dealership Rating

Employee Rating

The technician was very professional and was able yo diagnose and repair my car expeditiously. diagnose and repair my car expeditiously. More

by JEWELRYBYDANIELLE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vincent Lor, Tom Lowther, Nathaniel Jenkins, Michael Wemmer, Kevin Cameron , Peter Miszewski, Joshua Porter

Mar 25, 2025 -

Heiser Toyota responded

Dear Danielle, We are so glad the technician was able to diagnose the issue and repair your car! Thank you for choosing Heiser Toyota. Please do not hesitate to let us know if there's anything else the Heiser Toyota team can assist you with. Thank you, Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 24, 2025

Dealership Rating

Employee Rating

Except for the $160 fee for getting an estimate and seemingly again overfilling the engine oil, they do it in a reasonable amount of time. seemingly again overfilling the engine oil, they do it in a reasonable amount of time. More

by pgruenwald1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 25, 2025 -

Heiser Toyota responded

Dear Valued Customer, We apologize that you were not entirely happy with your service at Heiser Toyota. We hope that you will give us a second chance. Thank you for your business. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 24, 2025

Dealership Rating

Employee Rating

When you have a appointment you shouldn’t have to wait one hour and 45 minutes for a tire rotation. one hour and 45 minutes for a tire rotation. More

by jamesgreBig Jimgor

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 25, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are very sorry that you experienced long wait times. At Heiser, we value you customers time and it's clear this was not reflected in your service. Your feedback has been forwarded to management to better our business and employees. Thank you for your business. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 22, 2025

Dealership Rating

Employee Rating

Easy to make appointment staff are professional and respectful they are also timely. They do good and lovely. respectful they are also timely. They do good and lovely. More

by OGAKANDE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jorgo Ndina, Shahat Mohamed, Joe Kuckuk

Mar 25, 2025 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 21, 2025

Dealership Rating

Employee Rating

They do a great job keeping my cars running properly and smoothly. I Highly recommend them. smoothly. I Highly recommend them. More

by lauramgerum

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jorgo Ndina, Vincent Lor, Chad Covert, Jakub Kania, Tom Lowther, Nathaniel Jenkins, Kevin Cameron , Peter Miszewski, Joshua Porter

Mar 24, 2025 -

Heiser Toyota responded

Dear Laura, We appreciate your positive feedback. Thank you for your business at Heiser Toyota's service department!

March 21, 2025

Dealership Rating

Employee Rating

The detail in your cars is exceptional and would come back over and over again just for the detail work,who ever is doing it deserves a raise thank you. back over and over again just for the detail work,who ever is doing it deserves a raise thank you. More

by quincylucas35

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vincent Lor, Tom Lowther, Nathaniel Jenkins, Michael Wemmer, Kevin Cameron , Peter Miszewski, Quincy Lucas

Mar 21, 2025 -

Heiser Toyota responded

Dear Valued Customer, At Heiser, we strive to achieve excellence for every customer. Thank you for your business!

March 13, 2025

Dealership Rating

Employee Rating

I was happy with the service, which was helpful and expedient. I will take my car here again expedient. I will take my car here again More

by KFLASCH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 15, 2025 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 04, 2025

Dealership Rating

Employee Rating

As always I had great service and considering the amount of work that needed to be done Lori did a great job! of work that needed to be done Lori did a great job! More

by andrew_bsch

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 04, 2025 -

Heiser Toyota responded

Thank you, Andrew, for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad Lori was able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Dealership Inventory (109 Vehicles)

2024 Toyota RAV4 | used

$34,294

2024 Toyota RAV4

used

Ice Cap exterior

Automatic

All-wheel Drive

$34,294

View Vehicle Details

View Details

2023 Toyota Corolla Cross | used

$25,979

2023 Toyota Corolla Cross

used

Jet Black exterior

Automatic

All-wheel Drive

$25,979

View Vehicle Details

View Details

2023 Toyota Camry | used

$30,599

2023 Toyota Camry

used

Wind Chill Pearl exterior

Automatic

All-wheel Drive

$30,599

View Vehicle Details

View Details

2024 INFINITI QX60 | used

$36,650

2024 INFINITI QX60

used

Warm Titanium exterior

Automatic

All-wheel Drive

$36,650

View Vehicle Details

View Details

2023 Toyota Corolla | used

$22,922

2023 Toyota Corolla

used

Finish Line Red exterior

Automatic

Front-wheel Drive

$22,922

View Vehicle Details

View Details

2026 Toyota Highlander | used

$48,899

2026 Toyota Highlander

used

Heavy Metal exterior

Automatic

All-wheel Drive

$48,899

View Vehicle Details

View Details

View All Inventory