Louis Polos
Louis Polos at Klaben Ford Lincoln

Louis Polos | Page 62

Sales & Leasing Consultant

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
884 Reviews

I have been in the sales industry for 11 years but recently switched into the car business. With a background in technology and cell phone business I found that the auto industry is changing just as rapidly. Born and raised in Akron, Ohio and proud father of two boys.

Dealership Experience

8 yrs, 6 mos

Industry Experience

8 yrs, 6 mos

Specialties & Trainings

Lincon Brand Champion

Shelby GT350 Certified

View more specialties & trainings
5.0

884 Reviews

Write a Review

884 Reviews of Louis Polos

October 16, 2020

Dealership Rating
Employee Rating

Great experience, they made the purchase of a car very easy,I was in and out. Looking forward to getting my next car from Klaben More

by Corryfranklin1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Denise Miller

October 14, 2020

Dealership Rating
Employee Rating

Klaban Ford had the best pricing on the specific truck that I was looking for within a 400 mile radius. I ended up identifying the truck, reaching out to the dealer, and confirming the deal. Upon arriva More

by PJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Casto

Oct 26, 2020

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback. After reading your review I was left feeling embarrassed and frustrated. We missed something that should have been caught and then communicated well before you took delivery and got your brand new vehicle home, no excuses. Putting on top of that the distance you traveled in order to purchase this vehicle from us, it deserves not only an apology, but actions to make right a situation we created. I enjoyed meeting you over the phone and working through email as well, allowing the opportunity to ultimately resolve your concerns and hopefully fully restore your confidence in us. We share your feedback with the entire Klaben team and reflect in many ways allowing for us to improve and work hard every day to get better together. Thank you again for your feedback and as always, I and the entire Klaben team remain at your service. Tim Casto-tcasto@klaben.com

Nov 08, 2020

PJ responded

Tim, thank you very much for addressing and resolving my issue in a quick, courteous, and positive way! I have updated the review to reflect my comprehensive experience.

October 14, 2020

Dealership Rating
Employee Rating

This is our second time buying a car from Louis. Excellent service and always goes out of his way to make us feel appreciated. Never get any pressure from him to make a purchase. More

by Aspera
Recommend Dealer
Yes

October 13, 2020

Dealership Rating
Employee Rating

This is my 3rd vehicle with Klaben Ford. Louis was very professional. He answered all of my questions I had promptly. We were in & out very quickly. I have enjoyed each hassle free buying experience with K More

by jeromekeyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 13, 2020

Dealership Rating
Employee Rating

There are never enough words to describe the Klaben experience! Louis and Richard go above and beyond every time! Thank you for doing what you do best and getting me into my new vehicle! More

by _denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Klaben, Tom Alcorn , Denise Miller

October 12, 2020

Dealership Rating
Employee Rating

Mike in Service is always awesome to deal with! I have purchased a few vehicles off Lewis now. Very prompt to get back to you with all the details I need. Makes car buying pleasurable. More

by Msingle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold

October 10, 2020

Dealership Rating
Employee Rating

Joe and Louis were awesome to work with , very knowledgeable about the product, and they help you find something that truly fits what you are looking for! More

by Jlaurienzo95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 04, 2020

Dealership Rating
Employee Rating

Louis was very patient, which was great because pushy never gets anywhere with me. We test drove three cars, left to discuss pros and cons and then returned to purchase. He was friendly and informative t More

by Elle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 26, 2020

Dealership Rating
Employee Rating

Most Awesome group of people to deal with. I have been buying cars from them for year and have no complaints what so ever. I leave there feeling good about everything, even on the service department side. More

by doedoe3928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Opalko

September 25, 2020

Dealership Rating
Employee Rating

Louis was so helpful in this purchase. We had been talking for months about when was best to turn my lease in. He had messaged me on Wednesday telling me about this amazing deal on a used suv. Took ca More

by Bigdrizzzle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Denise Miller

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