Louis Polos | Page 79

Excellent customer service! We started truck shopping at Klaben because of it’s fantastic reputation and selection of vehicles. The sales staff was very helpful! We shopped two o We started truck shopping at Klaben because of it’s fantastic reputation and selection of vehicles. The sales staff was very helpful! We shopped two other dealerships to do our due diligence, which not only sold us on our Ford truck, confirmed our faith in Klaben and their outstanding customer service! More

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purchase of F-150 A perfect balance of providing information and answers when requested without pressure. Louis Polos was very responsive when I had questions and very A perfect balance of providing information and answers when requested without pressure. Louis Polos was very responsive when I had questions and very patient when I needed time to consider my options. That's the way purchasing a vehicles should be. More

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Great car purchase This was my third online purchase but the best one. Louis was quick to respond to my questions with true and honest answers. After driving 8 hours t This was my third online purchase but the best one. Louis was quick to respond to my questions with true and honest answers. After driving 8 hours to get the car, I found no issues with it since it was presented 100% correct online. The staff was great to work with. Bottom line- I would drive up again to purchase from them. More

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Car buying relief!!! I was forced into buying a new car because mine was totaled. This was the 3rd time this has happened to me. Being forced to rush and find a car is not I was forced into buying a new car because mine was totaled. This was the 3rd time this has happened to me. Being forced to rush and find a car is not fun! It is a big purchase and rushing to make decisions is stressful for me. My Dad is a previous customer of Klaben so he suggested I meet with his salesman Mike Cooney. Mike introduced me to Louis Polos and together they worked to find me the 2019 Escape that fit my needs. They didn’t sell me on things I didn’t need, but helped me make an informed decision on what I wanted and needed. Everyone there was always smiling and said hello. No one ever rushed you at the door either. Even working with Jennifer Bowen in finance was easy and smooth. I love my Escape! Thank you Mike and Louis for all your hard work and endless parience! More

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Efficient and friendly staff- no pressure After visiting the Cleveland Auto show my wife and I decided to test drive several various manufacturers over the next several weeks. This was our fou After visiting the Cleveland Auto show my wife and I decided to test drive several various manufacturers over the next several weeks. This was our fourth test drive and without a question, our best. The Lincoln MKZ was the perfect car for us and the gentle education of the car's features sold us. Sales rep. Louis aka Wally, was the consumet host More

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Excellent service Awesome service,very patient and kind. Louis Polos was very helpful in helping me know everything I needed to get my new Ford F-150! My first truck an Awesome service,very patient and kind. Louis Polos was very helpful in helping me know everything I needed to get my new Ford F-150! My first truck and I love it. They provided me with an excellent deal I couldn’t pass up. Very prompt for timing as well on everything. I appreciate Klaben and Louis for doing such a great job and making me very happy with my purchase! Jennifer Bowen was also very kind and helpful with me understanding my concerns! Thank you all!! More

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Great car buying experience Got into a great vehicle for the price that I wanted to be at! They worked with me and found something that would work for my budget. Got into a great vehicle for the price that I wanted to be at! They worked with me and found something that would work for my budget. More

by brianthompson12989 Verified Customer Verified Customer

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They aim to satisfy customer Louis has been exceptional. Since the time that we emailed back and forth before I was sure that I would want to buy this car, he has been one of th Louis has been exceptional. Since the time that we emailed back and forth before I was sure that I would want to buy this car, he has been one of the few salesperson that i felt comfortable communicating with without being pressured to buy right away. He patiently answering question and even fairly recommended me to check out a great deal from another dealer that I brought up to him as this car's price was a bit high for my budget at the time. And when I didn't think this car would work out, He notified me and asked if I was still interested before they posted the new lowered price online. I have been very picky in what I want in a car and to have several things updated and cleaned, and Louis has bent backward to meet my need. He even replaced the USB port so that the car can have carplay, and he registered my email to the Lincolnway account so the app is ready to use. He drove the car to my mechanic that is an hour away because I would feel better if my mechanic looked it over. Above all, he is super easy to get in touch with! He responds almost immediately through countless emails and texts in these last few weeks. Although I didn't work much directly with James Stickler, I am sure he works hard as well in the background. Thank you also to service guys that cleaned the car, touched up the paints and replace the center storage piece and install accessory in my 'new' car The president also took time to email and ask how are things going While this dealer may not be where you can get the lowest priced vehicle of its kind out there, the convenience of ease of communication, friendliness, without being pushy or aggressive is totally worth it. Please give all of them a raise :- ) Again thank you again everyone for working with me and lead me to this purchase. Please check out their store. It's always nice to support your local business. Have a wonderful and blessed day! More

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Very helpful Louis was very nice he showed me all the cars I wanted to see and answered all of my questions regarding the car. He was not pushy and let me have tim Louis was very nice he showed me all the cars I wanted to see and answered all of my questions regarding the car. He was not pushy and let me have time to decide on leasing or buying and gave me the prices for both options. I would recommend him to others. More

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Love my new escape ! Very painless from start to finish compared to previous experiences buying cars ! I will never buy another car from any other dealership! I love our n Very painless from start to finish compared to previous experiences buying cars ! I will never buy another car from any other dealership! I love our new Black on Black Ford Escape ! More

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