Lucy Aguilar | Page 2

I had a 9 am appt for a simple oil change and sat and waited over 3 hrs. Ridiculous ! If they are that busy hire more help or do a better job of scheduling ! waited over 3 hrs. Ridiculous ! If they are that busy hire more help or do a better job of scheduling ! More

by gatorhanon Verified Customer Verified Customer

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Very organized and everything online. Nice to have a UBER drop off and pick up. Brooke was very professional and on top of what was going on. Nice to have a UBER drop off and pick up. Brooke was very professional and on top of what was going on. More

by GPR Verified Customer Verified Customer

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It was such a luxury to have my recall part installed at my home so I didn’t have to drive 40 minutes to BMW. The gentleman that came out was very personable, knowledgeable, and efficient. my home so I didn’t have to drive 40 minutes to BMW. The gentleman that came out was very personable, knowledgeable, and efficient. More

by JOYFORSTER Verified Customer Verified Customer

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Professional and friendly. - very knowledgeable- was right on in projecting time frame for service completion - very knowledgeable- was right on in projecting time frame for service completion More

by s.chase Verified Customer Verified Customer

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Once again excellent service by Maria & the team. They never fail. Consistency is amazing. Wow They never fail. Consistency is amazing. Wow More

by CONSTANTINO.PAMELA Verified Customer Verified Customer

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scheduled an oil change with BMW of Sarasota a month in advance and arrived on time for my appointment. After waiting over an hour, someone finally came over to speak with me. I assumed it was to let me kn advance and arrived on time for my appointment. After waiting over an hour, someone finally came over to speak with me. I assumed it was to let me know the service was done — only to find out that they hadn’t even started it. The explanation? A lot of people had shown up that morning needing oil changes before the Thanksgiving holiday, and they were trying to squeeze them in because they were traveling. The issue is: I had an appointment. They didn’t. That’s the whole point of scheduling — especially when your time matters. Then I was told I would have to leave my car there for the rest of the day and come back later. I specifically scheduled a service appointment to avoid needing a loaner or arranging transportation. But when I asked about a loaner, they couldn’t offer one because they had already given them all away. To make matters worse, during my wait someone approached me about a windshield replacement. They suggested I call my insurance company and claim the damage was “just discovered today” — essentially asking me to commit insurance fraud. That was not only unprofessional but extremely concerning. Overall, the experience felt poorly managed and, frankly, shady. I expected better communication, scheduling integrity, and professionalism — especially from a BMW dealership. More

by Laurie.simonds Verified Customer Verified Customer

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Had bad tire and service department helped me out with quick service on an emergency basis quick service on an emergency basis More

by RICK Verified Customer Verified Customer

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I just did write very positive review on Carlos and then is disappeared before I finished is disappeared before I finished More

by MJYUNGER2 Verified Customer Verified Customer

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Nice to deal with this place. Been with them for 15 years! Great service and communication! Been with them for 15 years! Great service and communication! More

by ettiebird1 Verified Customer Verified Customer

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The employees are really great. I am frustrated with the car. Too many problems occurring I am frustrated with the car. Too many problems occurring More

by ggood Verified Customer Verified Customer

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