Lucy Aguilar | Page 2

Will take forever to service and is insultingly expensive relative to independent auto service locations avoid at all cost my free oil change cost me $650 for two filters then while in service I was approa relative to independent auto service locations avoid at all cost my free oil change cost me $650 for two filters then while in service I was approached by a man that convinced me to sign for windshield replacement to be paid for by insurance. After receiving serviced car I saw no need for replacement. Insurance fraud? More

Report | Print

What in for an oil change and I’m glad I did because they discovered that all of my tires were almost bald and I didn’t notice. discovered that all of my tires were almost bald and I didn’t notice. More

by ERIC@CFAPRMO.COM Verified Customer Verified Customer

Report | Print

excellent service, excellent communication, excellent explanation of the repair it was done, nice to hear and see a complete service in video reporting. explanation of the repair it was done, nice to hear and see a complete service in video reporting. More

by vmaksi1 Verified Customer Verified Customer

Report | Print

I had a 9 am appt for a simple oil change and sat and waited over 3 hrs. Ridiculous ! If they are that busy hire more help or do a better job of scheduling ! waited over 3 hrs. Ridiculous ! If they are that busy hire more help or do a better job of scheduling ! More

by gatorhanon Verified Customer Verified Customer

Report | Print

Very organized and everything online. Nice to have a UBER drop off and pick up. Brooke was very professional and on top of what was going on. Nice to have a UBER drop off and pick up. Brooke was very professional and on top of what was going on. More

by GPR Verified Customer Verified Customer

Report | Print

It was such a luxury to have my recall part installed at my home so I didn’t have to drive 40 minutes to BMW. The gentleman that came out was very personable, knowledgeable, and efficient. my home so I didn’t have to drive 40 minutes to BMW. The gentleman that came out was very personable, knowledgeable, and efficient. More

by JOYFORSTER Verified Customer Verified Customer

Report | Print

Professional and friendly. - very knowledgeable- was right on in projecting time frame for service completion - very knowledgeable- was right on in projecting time frame for service completion More

by s.chase Verified Customer Verified Customer

Report | Print

Once again excellent service by Maria & the team. They never fail. Consistency is amazing. Wow They never fail. Consistency is amazing. Wow More

by CONSTANTINO.PAMELA Verified Customer Verified Customer

Report | Print

scheduled an oil change with BMW of Sarasota a month in advance and arrived on time for my appointment. After waiting over an hour, someone finally came over to speak with me. I assumed it was to let me kn advance and arrived on time for my appointment. After waiting over an hour, someone finally came over to speak with me. I assumed it was to let me know the service was done — only to find out that they hadn’t even started it. The explanation? A lot of people had shown up that morning needing oil changes before the Thanksgiving holiday, and they were trying to squeeze them in because they were traveling. The issue is: I had an appointment. They didn’t. That’s the whole point of scheduling — especially when your time matters. Then I was told I would have to leave my car there for the rest of the day and come back later. I specifically scheduled a service appointment to avoid needing a loaner or arranging transportation. But when I asked about a loaner, they couldn’t offer one because they had already given them all away. To make matters worse, during my wait someone approached me about a windshield replacement. They suggested I call my insurance company and claim the damage was “just discovered today” — essentially asking me to commit insurance fraud. That was not only unprofessional but extremely concerning. Overall, the experience felt poorly managed and, frankly, shady. I expected better communication, scheduling integrity, and professionalism — especially from a BMW dealership. More

by Laurie.simonds Verified Customer Verified Customer

Report | Print

Had bad tire and service department helped me out with quick service on an emergency basis quick service on an emergency basis More

by RICK Verified Customer Verified Customer

Report | Print