Luis Castilla
Luis Castilla at Findlay Downtown Toyota Spokane
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Luis Castilla | Page 8

Sales Manager

Findlay Downtown Toyota Spokane

1128 W 3rd Ave
Spokane, WA 99201

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4.7
135 Reviews

Little about myself I have 3 boys Benjamin 12 years old Gabriel 10 years old and Julian 8 year old. Their mother Kathryn which is a physical therapist at ST Luke’s . We are all Big sports fan and I really enjoy classic car shows with the family. My goal is to help the northwest with their vehicle needs. To also give each customer truly exceptional service. To give everyone of my customer a happy and positive smooth experience. -tomorrow is never promised -

Dealership Experience

10 yrs, 9 mos

Industry Experience

19 yrs, 7 mos

Specialties & Trainings

Master Certified Toyota Sales

Costco

View more specialties & trainings
4.7

135 Reviews

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135 Reviews of Luis Castilla

January 27, 2020

Dealership Rating
Employee Rating

BEST service hands down!! Both Luis and Nick were absolutely an all-star team. I will be sending my kids your way guys! Thank you for everything. More

by Haslettmarci
Recommend Dealer
Yes

Other Employees Tagged: Nick Siebert , Austin Cunningham

Jan 27, 2020

Findlay Downtown Toyota Spokane responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Dave Short, General Manager

January 03, 2020

Dealership Rating
Employee Rating

We love the guys here Taven was awesome and ended up finding us exactly what we wanted! Luis made sure everything was absolutely perfect upon pickup and took care of all ou More

by Courtney H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Taven Erpenbach

Jan 06, 2020

Findlay Downtown Toyota Spokane responded

Thank you for taking the time to review our dealership, Courtney. We are happy to have earned your recommendation. Come visit us again soon! - Dave Short, General Manager

November 20, 2019

Dealership Rating
Employee Rating

Friendly, personable and knowledgeable. My wife and I had yet another great experience at Larry H. Miller Toyota of downtown Spokane thanks to Ryan, Luis, Tom and Richard. Because of their More

by Dave and Valerie Childers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Campos , Ryan Chang, Richard Skordas

Nov 20, 2019

Findlay Downtown Toyota Spokane responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Dave Short, General Manager

November 16, 2019

Dealership Rating
Employee Rating

Great experience Very friendly staff. Our sales man was very helpful. He had a good attitude very engaging. Thank you Ryan Chang. You made the process fairly easy. More

by noemydisney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Chang, Tyson Holley

Nov 18, 2019

Findlay Downtown Toyota Spokane responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Dave Short, General Manager

November 06, 2019

Dealership Rating
Employee Rating

Return customer times five I was recently divorced and left a vehicle that no long met my needs. Problem was it was still being financed and I was slightly buried in negative eq More

by Shannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Chang, Tyson Holley

Nov 06, 2019

Findlay Downtown Toyota Spokane responded

Thank you for choosing our dealership, Shannon! Our team was happy to assist you however possible. Come back soon if there’s anything else Ryan or the team can do for you in the future! - Dave Short, General Manager

October 31, 2019

Dealership Rating
Employee Rating

The best customer service This was by far the best experience I’ve ever had at a dealership. This dealership is full of genuine , honest and friendly people who go above and b More

by Elle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Cunningham, Chuck Triggs, Front desk gal. Sorry don’t know her name! She was very sweet over the phone.

Oct 31, 2019

Findlay Downtown Toyota Spokane responded

Hello, Elle! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Dave Short, General Manager

October 26, 2019

Dealership Rating
Employee Rating

Lease Great experience in the process. Very professional and organized representatives. Sales guys were very helpful and worked hard to meet my needs in More

by Alen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Chang, Michaelangelo Kiehn, Richard Skordas

Oct 29, 2019

Findlay Downtown Toyota Spokane responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Dave Short, General Manager

October 07, 2019

Dealership Rating
Employee Rating

Sales guy will not return my calls or texts. Had a great experience at Larry H. Miller Toyota Spokane. After a recent bankruptcy, they were able to get get me into a newer truck with only 70K mi More

by Glen Rice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyson Holley, Michaelangelo Kiehn

Oct 08, 2019

Findlay Downtown Toyota Spokane responded

Thank you for taking the time to make us aware of your frustrating experience, Glen. We want all of our customers to feel taken care of before, during, and after their vehicle buying experiences. The opportunity to earn your business is very important to us, and I thank you for allowing us to re-earn that opportunity this upcoming weekend. - David Short, General Manager, 509-228-7589

October 05, 2019

Dealership Rating
Employee Rating

Awesome They were great. Ryan Chang, Luis, and Tyson made it an easy no pressure situation. They were polite and patient even when sudden changes in vehicles More

by rgilbreth13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Chang, Tyson Holley

Oct 07, 2019

Findlay Downtown Toyota Spokane responded

Thank you for choosing our dealership! Our team was happy to assist you however possible and to provide a low-pressure experience. Come back soon if there’s anything else we can assist you with! - Dave Short, General Manager

September 20, 2019

Dealership Rating
Employee Rating

Our first "new" Toyota! We have worked with several dealerships in the past but never Larry H. Miller in Spokane. This was our best experience yet. Nick Siebert is a quality, More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Siebert , Austin Cunningham

Sep 20, 2019

Findlay Downtown Toyota Spokane responded

Thank you for choosing our dealership, John! Our team was happy to assist you however possible. Come back soon if there’s anything else Nick, Austin, or the team can assist you with! We're happy to have you be a part of the Toyota family. - Dave Short, General Manager

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