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Luis Llorens

Overview Reviews (48)

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Luis Llorens

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Luis Llorens | Page 2

New Car Sales Manager

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.2

48 Reviews

Overview Reviews (48)

Languages Spoken

Spanish

4.2

48 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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48 Reviews of Luis Llorens

July 18, 2023

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Employee Rating

Andres was helpful, informative and did not rush us. The car we wanted ended up selling before we could make a decision. He was able to locate the exact car within 24 hours. I know this can’t always hap The car we wanted ended up selling before we could make a decision. He was able to locate the exact car within 24 hours. I know this can’t always happen but he really went above and beyond. More

by Roxana

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Andres Vergara, Boris Argudin

Helpful 0

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Jul 18, 2023 -

Lexus of Pembroke Pines responded

Roxana, thank you for the kind words! We're glad that Andres could assist you in finding your dream car. Our team always strives to go above and beyond for our customers. Drive safely, and we hope you enjoy your new vehicle from Lexus of Pembroke Pines!

June 27, 2023

Dealership Rating

Employee Rating

The best service and people to work with that truly want the best deal for you the best deal for you More

by LINDSAY.SHAPIRO27

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Andres Majerovicz, Boris Argudin

Helpful 0

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Jun 27, 2023 -

Lexus of Pembroke Pines responded

It means so much to us to see your review! Thanks from the team at Lexus of Pembroke Pines.

May 17, 2023

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I had a very good experience with Mr. Otany Lantigua who tried to help me but the manager Mr. Luis Llorens tried to rip me off, and had a very bad time with him I was ready to leave the p Otany Lantigua who tried to help me but the manager Mr. Luis Llorens tried to rip me off, and had a very bad time with him I was ready to leave the premises without purchasing a vehicle and finally stated and bought the vehicle More

by AMCKI56843

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Other Employees Tagged: Otany Lantigua , Angeles Amador, Insurance Dept, was very helpfull

Helpful 0

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May 17, 2023 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share your experience with us. We're glad that Otany provided you with exceptional service, but we are disappointed to hear about the rest of your visit. We strive to deliver top-notch service at a competitive value, and it is never our intention to overcharge our guests. If you're available, please give us a call at your earliest convenience so we can discuss this further and see what more we can do to assist with your situation. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

May 18, 2023 -

AMCKI56843 responded

I am leaving today on a cruise but I will be calling you upon my return on May 30, 2023. my email address is amcki56843@aol.com I will like to discuss further with you my experience during my visit to Lexus Pembroke Pines. Thanks for your response

May 13, 2023

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Employee Rating

Very satisfied with Mr. Lantigua's services, he was very helpful although I had a different experience with the manager Mr Luis, he mistreated me and I almost left the premi Lantigua's services, he was very helpful although I had a different experience with the manager Mr Luis, he mistreated me and I almost left the premises without purchasing a vehicle More

by AMCKI56843

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Other Employees Tagged: Otany Lantigua

Helpful 0

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May 15, 2023 -

Lexus of Pembroke Pines responded

We apologize for any negative experience you may have had with us. Our goal is to create a professional and friendly environment for all of our guests. It's disappointing to see that your interaction with one of our managers fell short of that expectation. Please give us a call so we can learn more about what transpired and see how best to assist you moving forward. Thank you for sharing your feedback with us. I look forward to hearing from you. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

April 25, 2023

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Employee Rating

I was really impressed with the overall experience. From the moment I called to the close of the purchase, everyone involved was excellent. Our sales person Marlena (Nina) Paul was truly exceptional. S From the moment I called to the close of the purchase, everyone involved was excellent. Our sales person Marlena (Nina) Paul was truly exceptional. She facilitated the best car purchase experience I’ve ever had. She was thorough, professional, empathetic and above all very helpful! Never buying a Lexus from somewhere else but Lexus of Pembroke Pine and always calling Nina! More

by lcollado

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marleena (Nina) Paul

Helpful 0

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Apr 25, 2023 -

Lexus of Pembroke Pines responded

We are thrilled to hear that Lexus of Pembroke Pines has earned your 5 stars! We can't wait to pass along your kudos to our stellar team. Thank you, and safe travels in your new Lexus!

March 25, 2023

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Employee Rating

Amazing. Easy to work with. Knowledgeable. Professional. Great communicator. Amicable. Made experience a pleasant one Easy to work with. Knowledgeable. Professional. Great communicator. Amicable. Made experience a pleasant one More

by Williamgraubard

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Valentina Vergara

Helpful 0

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Mar 27, 2023 -

Lexus of Pembroke Pines responded

We're happy to hear you had such a positive experience with us! Our team will be so touched to hear the kind words you've used in this glowing review. We appreciate your business and hope to see you again at Lexus of Pembroke Pines!

March 09, 2023

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Employee Rating

Always a great experience buying a vehicle here,never a hassle & they are always more than fair ! I would never go anywhere else to buy a Lexus !! hassle & they are always more than fair ! I would never go anywhere else to buy a Lexus !! More

by KSBCTR

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sal Kamal, Zee Hanif

Helpful 0

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Mar 09, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad to hear that you found the right vehicle working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

March 05, 2023

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Employee Rating

This is my 4th vehicle I've purchased here & I'll have to say that I've never been treated so good. Best place to buy a new car ! All the staff are very friendly & accommodating ! say that I've never been treated so good. Best place to buy a new car ! All the staff are very friendly & accommodating ! More

by KSBCTR

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sal Kamal, Steve Pastukhov, Zee Hanif

Helpful 0

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Mar 06, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

October 22, 2022

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Employee Rating

Professional, intuitive, friendly, modern, and a pleasure to deal with, Pembroke Lexus IS the best! Love my hybrid SUV. to deal with, Pembroke Lexus IS the best! Love my hybrid SUV. More

by 2017eliz

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mario F Padron, Steve Pastukhov, Luis Lopez

Helpful 0

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Oct 24, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

October 13, 2022

Dealership Rating

Employee Rating

Mohammed is always a pleasure to deal with, and this was my first time working with Andres Majerovicz who was truly amazing as well. Great team this time around, including the sales manager Luis Llorens my first time working with Andres Majerovicz who was truly amazing as well. Great team this time around, including the sales manager Luis Llorens More

by LAM

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Andres Majerovicz , Mohammed I Yousuff

Helpful 0

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Oct 13, 2022 -

Lexus of Pembroke Pines responded

Thank you for the 5-stars and shoutout to Mohammad, Andres, Luis, and the team at Lexus of Pembroke Pines! We appreciate your business!

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