Luis Llorens | Page 5

Andres is wonderful! The customer service he provided went above and beyond. He made our experience at Lexus of Pembroke Pines and unforgettable one. I will send everyone to see him in the future! went above and beyond. He made our experience at Lexus of Pembroke Pines and unforgettable one. I will send everyone to see him in the future! More

Helpful 0

Report | Print

Excellent as always. This will be our fourth car with Lexus of PPines. From sales associate to management all were committed to work for us Lexus of PPines. From sales associate to management all were committed to work for us More

by ISFAMILY Verified Customer Verified Customer

Helpful 0

Report | Print

Was skeptical of buying car on line, but was pleasantly surprised all went as described by dealer . Left my AirPods in car I turned in and 5 days later Nicholas found them and fedex them to me the next day surprised all went as described by dealer . Left my AirPods in car I turned in and 5 days later Nicholas found them and fedex them to me the next day. Way above the call of duty. More

by Marc Verified Customer Verified Customer

Helpful 0

Report | Print

Deceptive Tactics, Zero Customer Service My wife and I leased a vehicle from Lexus of Pembroke Pines in February, 2020. Included in the deal was the dealership agreeing to pay the remaining My wife and I leased a vehicle from Lexus of Pembroke Pines in February, 2020. Included in the deal was the dealership agreeing to pay the remaining two payments of the expiring lease on the Acura TL. (The Acura was turned in with 9000 miles remaining on the lease and it was showroom clean.) Imagine our surprise when two weeks ago, early June 2020, we received a letter in the mail from Acura demanding disposition fee of $375 was overdue. I immediately began reaching out to Lexus of Pembroke Pines to correct what I assume was an oversight on their part. I contacted the salesman who we worked with, Zee Hanif. Two days after leaving a voice mail he returned my message. I explained the situation and Zee replied that Lexus was only responsible for the payments and nothing else. He then went on to say that if the customer asks at the time, Lexus will usually pay that fee. I argued that is deceptive and underhanded and, besides, “I’m asking now.” He said he would check with his manager and get back to me. Crickets. Two more voice mails left, two more weeks passed, and nothing from Zee. I moved up the ladder to Luis Llorens, the sales manager. He, also, was very charming and concerned when we met at the dealership. Of course, we hadn’t signed on the dotted line yet. It took 3 calls and 1 test message to get Luis on the phone. When I began to explain my dissatisfaction over this fee they were refusing to pay, he abruptly cut me off to tell me he was aware of the situation but they weren’t paying the fee and never do. When I advised him that Zee told me otherwise, he brushed it off with, “I don’t know why he would say that but it’s wrong.” But he DID say it. Bottom line: Lexus of Pembroke Pines isn’t a dealership I would recommend. Forcing an overpriced option on the customers by claiming it was a factory installation, and lying about taking over the payments and fees on my trade in, they are the poster child for all things sleazy about car dealerships. My wife and I leased a vehicle from Lexus of Pembroke Pines in February, 2020. Included in the deal was the dealership agreeing to pay the remaining two payments of the expiring lease on the Acura TL. (The Acura was turned in with 9000 miles remaining on the lease and it was showroom clean.) Imagine our surprise when two weeks ago, early June 2020, we received a letter in the mail from Acura demanding disposition fee of $375 was overdue. I immediately began reaching out to Lexus of Pembroke Pines to correct what I assume was an oversight on their part. I contacted the salesman who we worked with, Zee Hanif. Two days after leaving a voice mail he returned my message. I explained the situation and Zee replied that Lexus was only responsible for the payments and nothing else. He then went on to say that if the customer asks at the time, Lexus will usually pay that fee. I argued that is deceptive and underhanded and, besides, “I’m asking now.” He said he would check with his manager and get back to me. Crickets. Two more voice mails left, two more weeks passed, and nothing from Zee. I moved up the ladder to Luis Llorens, the sales manager. He, also, was very charming and concerned when we met at the dealership. Of course, we hadn’t signed on the dotted line yet. It took 3 calls and 1 test message to get Luis on the phone. When I began to explain my dissatisfaction over this fee they were refusing to pay, he abruptly cut me off to tell me he was aware of the situation but they weren’t paying the fee and never do. When I advised him that Zee told me otherwise, he brushed it off with, “I don’t know why he would say that but it’s wrong.” But he DID say it. Bottom line: Lexus of Pembroke Pines isn’t a dealership I would recommend. Forcing an overpriced option on the customers by claiming it was a factory installation, and lying about taking over the payments and fees on my trade in, they are the poster child for all things sleazy about car dealerships. Word to the wise: be sure to require the dealership to agree in writing that they will cover the disposition fee and any additional charges that may be required to close out your existing lease. If they balk, you walk. More

Helpful 0

Report | Print

My 3rd Lexus from Pembroke Pines they are amazing. Sales Zee Haniff helpful, professional, always available and the experience was awesome.. I’ll be back in 3 years., Zee Haniff helpful, professional, always available and the experience was awesome.. I’ll be back in 3 years., More

Helpful 0

Report | Print

Pick-Up Service Excellent service provided by Lexus of PP. I appreciate the flexibility of picking up your vehicle from any location. This allows one to go about th Excellent service provided by Lexus of PP. I appreciate the flexibility of picking up your vehicle from any location. This allows one to go about their day when vehicle at service location. Thank you! More

by ICGONZALEZ624 Verified Customer Verified Customer

Helpful 0

Report | Print

Service department manager needs a refresher course on customer service. Left a couple messages for the manager to call me back. I am still waiting for a return phone call. customer service. Left a couple messages for the manager to call me back. I am still waiting for a return phone call. More

by Felix M Vasquez Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent experience. Z is terrific. Very honest, candid and knowledgeable. This is the 2nd vehicle that I have purchased at Lexus of Pembroke Pines. Overall experience with all departments - 5 sta candid and knowledgeable. This is the 2nd vehicle that I have purchased at Lexus of Pembroke Pines. Overall experience with all departments - 5 stars. More

Helpful 0

Report | Print