Luis Martinez | Page 18

Stellar Customer Satisfaction We've had our Toyota serviced here for years with incredible customer service. When we were ready to buy, we worked with Luis. He was cordial, polite, We've had our Toyota serviced here for years with incredible customer service. When we were ready to buy, we worked with Luis. He was cordial, polite, and receptive to all of our needs. Why we will recommend this dealership and this sales agent to our friends and family: - Luis was genuinely engaged with us through the Entire process. -Luis will bend over backwards to meet your needs -Luis was very professional -Luis had excellent follow up & a no pressure sales approach -5 star satisfaction when we left We cannot say enough about this dealership and this sales agent. Toyota Ventura is lucky to have Luis, he is a true asset to their business. He is the definition of incredible customer service ! More

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2016 Toyota Sienna -Thank You Luis Martinez My family and I just leased a 2016 Toyota Sienna from Ventura Toyota. This is our 3rd vehicle from Ventura Toyota. I have been completely satisfied My family and I just leased a 2016 Toyota Sienna from Ventura Toyota. This is our 3rd vehicle from Ventura Toyota. I have been completely satisfied with each car and each deal. The entire staff at Ventura has gained my faith and confidence and I am a happy customer. The shining star for me and my family their top salesperson, Luis Martinez. He has always come across as credible, honest, and trustworthy. He is so positive and he makes his customers feel like they are on a dream search for the right car for their needs. Mike Stamakinley from the managment team was also amazing as he helped in this great deal! We HIGHLY recommend this dealership and especially Luis Martinez to all our friends and family. More

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A positive Rav4 purchase I bought a 2016 Rav4 from Luiz Martinez. He was friendly and very patient. I didn't feel pressure from him, which made the whole buying experience muc I bought a 2016 Rav4 from Luiz Martinez. He was friendly and very patient. I didn't feel pressure from him, which made the whole buying experience much better! He took the time to go over the features of the car before I left... and it was late! I appreciate that he didn't rush me out the door. He assured me that if I ever have any questions, I can always stop by or call! More

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Driving the distance was worth the while My wife searched online and found our used 2015 Prius V, with the exact color and low miles that we wanted. One of the challenges was the driving dist My wife searched online and found our used 2015 Prius V, with the exact color and low miles that we wanted. One of the challenges was the driving distance. We live in LA and the car was in Ventura, two hours away. Before my wife and I went on our little adventure up north (though LA get-out-of town Holiday traffic) we wanted to speak with the sales department and that's when we met our man, Luis Martinez. Over the phone we worked out a solid deal. I'll be honest, we did go back and forth a few times as Luis continued to check in with his management about our offer, but in the end we felt really good about our price. Once we arrived, Luis greeted us outside with a smile and a firm handshake. He invited us to sit inside as he went to get the car from the back. Once the car showed up I did my good husband duty and thoroughly inspected the car, literally stuck my head under the car on all sides. We took the Prius V for a spin around the dealership and immediately felt comfortable with Luis and the car. Arriving back at the dealership we started the paperwork. This process took a little longer then expected, Luis was called to do other duties around the dealership but he did come in to frequently check in with us. Next phase was financing, Luis introduced us to another gentleman by the name of Shawn Etminani, another solid man who walked us through a glass corridor with offices on either side. I felt as if we were on the Star Trek Enterprise. The layout of the offices represented transparency to us. And that’s exactly how the meeting went. Shawn laid out and explained every part of contract with various financing options. I have to admit, I often hear of this part being the “heads up, this is when they get cha”, but it was quite different. We met Shawn in the middle and he even worked with us on our budget. You don’t know till you ask. Be fair and reasonable. Know what your true budget is and try to stick with it. Toyota offered a Black Friday financial special that they honored, even thought it was two days be fore the New Years. We did end up paying a little more then what we wanted with extended warranty’s and gap coverage. But in hindsight, we walked away with a great value and a peace of mind. More so, we walked away with a great experience and met a hand full of people that cared if you have walked away with a safe and reliable car. Thank you Ventura Toyota Ruben n Salomeh More

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No Pressure I went in with a trade vehicle and new what I was willing to do. I did not need a new car but if I could get what I wanted we were in business. Luis I went in with a trade vehicle and new what I was willing to do. I did not need a new car but if I could get what I wanted we were in business. Luis M was my sales consultant and worked hard to get me what i wanted. I am very pleased with my purchase ! More

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Awesome Experience! Showed up late in the evening as was greeted by Luis Martinez. Felt comfortable with him right off the bat. We have purchased many vehicles over the Showed up late in the evening as was greeted by Luis Martinez. Felt comfortable with him right off the bat. We have purchased many vehicles over the years and this was by far the easiest yet. We really felt that Luis was trying to get us the best deal possible. We would recommend Luis to anyone who is looking into purchasing a vehicle. More

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Another amazing deal!! My family and I have been going to Ventura Toyota for years. They always take care of us, make us feel comfortable and make us feel like family. It wa My family and I have been going to Ventura Toyota for years. They always take care of us, make us feel comfortable and make us feel like family. It was no different when I went in for my 2015 Venza! Luis Martinez, Jaime Torres and Johnny Flores took care of me and gave me an amazing deal. This is why i always refer people to Ventura Toyota and will continue to do so. Thanks so much guys! Keep up the amazing service!! More

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Awesome! Luis Martinez has helped my husband and I with 8 cars over the years - we keep coming back because of our excellent experience with him. Recently we b Luis Martinez has helped my husband and I with 8 cars over the years - we keep coming back because of our excellent experience with him. Recently we both drove a Prius home and can't say enough about Luis' assistance. Accomodating us each step of he way, Luis is creative, highly energetic, caring and extremely helpful as he fits us with our perfect match each time. We are so impressed with how genuine Luis Martinez is when he assists us, we stop by periodically to just say hi! Ventura Toyota is a top notch dealership I recommend highly. Marion in finance is delightful and creative with her financing as well. Great folks at Ventura Toyota. More

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Friendly and Helpful staff Well we came in not looking to buy a new car, ended up walking out with a 2015 Prius, haha. Very pleased with Deon Simpson, Luis Martinez, and Shawn Well we came in not looking to buy a new car, ended up walking out with a 2015 Prius, haha. Very pleased with Deon Simpson, Luis Martinez, and Shawn (Financial Services Manager) they are geniunely nice people. The staff helps and stays patient if you don't understand something.... Deon even threw in an airfreshener for me, something small yet thoughtful. More

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So thrilled with the experience and the new car! I have been going to this dealership for a couple years to service a Toyota I had leased elsewhere. On my last service I met Luis, who patiently took I have been going to this dealership for a couple years to service a Toyota I had leased elsewhere. On my last service I met Luis, who patiently took me around to look at newer models although I didn't buy any. This time around, I took the plunge and I'm thrilled with the price I got and the excellent service to boot. Luis is extremely kind and thoughtful, which stands out over other dealerships. I am probably the dealer's nightmare, and he was very patient with me and helped me get the price that worked best for me. I highly recommend this dealership and look forward to working here again. Also Jackie in finance was very sweet and helpful and Jason in service was excellent. More

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