Luis Narvaez
Luis Narvaez at Universal Hyundai
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Luis Narvaez | Page 3

Certified Sales Consultant

Universal Hyundai

12801 South Orange Blossom Trail,
Orlando, FL 32837

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3.9
58 Reviews

Here to help anybody interested in adding a vehicle.

Dealership Experience

9 yrs, 1 mo

Industry Experience

9 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

3.9

58 Reviews

Write a Review

58 Reviews of Luis Narvaez

July 23, 2021

Dealership Rating

1000 dollars of services (sealant) was hidden from me. I didn’t know about that. Very disappointed! I asked do many times the car’s MSRP and was told 39,500. Then turned out I was thrown 1,999 Market adjust More

by Disappointed Customer
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ramces Rivera, Simo Bassi , Luis Arevalo

Aug 09, 2021

Universal Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 16, 2021

Dealership Rating
Employee Rating

For 5 years I have put my trust in Universal Hyundai as well as my family. They are the best and especially Alexis who has been a fundamental base in always recommending the best to us. More

by Daniel Lopez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 16, 2021

Universal Hyundai responded

Daniel, Thank you for choosing Universal Hyundai, your feedback and rating mean a lot to us. We're glad Alexis was able to help, and we hope to see you again! Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 26, 2021

Dealership Rating
Employee Rating

I had a great experience with Universal Hyundai. When I arrived the vehicle I was interested in had unfortunately been sold. Mr. Luis Narvaez went above and beyond to ensure I got the exact make/model with More

by Jess
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Redford

May 27, 2021

Universal Hyundai responded

Thank you for such a kind review. We strive to provide the best service and deals to our customers and your happiness is always our mission.

May 19, 2021

Dealership Rating
Employee Rating

Me siento sumamente satisfecha con el buen trato recibido de todo el personal de Universal Hyundai gracias por sus atenciones y dedicación para sus clientes More

by YOKICASTILLOLEON
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda, Carlos Roman

May 19, 2021

Universal Hyundai responded

Muchas gracias!

May 18, 2021

Dealership Rating
Employee Rating

Excellent experience and great customer service. We are in love with our new Santa Fe. We will definitely be back to purchase our second car. More

by JRANEZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ivan Murillo

May 19, 2021

Universal Hyundai responded

Thank you for this kind review, much appreciated!

October 18, 2020

Dealership Rating
Employee Rating

Luis was incredible; we bought a new SUV for my wife yesterday, And beyond being knowledgeable and patient, he was incredibly upfront and attentive. I cannot say enough about Luis and would recommend hi More

by Jacob Stuart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 19, 2020

Universal Hyundai responded

We appreciate you taking your time to leave this review and we are so happy that you had a pleasant shopping experience with Luis! We pride ourselves on customer satisfaction and Welcome to the Hyundai Family. Congratulations!

May 04, 2020

Dealership Rating
Employee Rating

New Suv Purchase From the time we walked into the dealer showroom Luis Narvaez our Sales Consultant attended to our every need. We wanted a SUV but wasn't sure what m More

by sromain39
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: David Spurgin

May 05, 2020

Universal Hyundai responded

We appreciate you taking the time to share this wonderful review and we are glad to learn that your experience with Luis N. and Universal Hyundai went phenomenal. Welcome to Universal Hyundai and Congrats!

February 26, 2020

Dealership Rating
Employee Rating

Luis narvaez was a big help buying a new car he let us Driver around and feel comfortable help us with the pricing also And also with the trading two cars More

by Arshad
Recommend Dealer
Yes
Feb 27, 2020

Universal Hyundai responded

thank you for this great review and for sharing!

December 16, 2019

Dealership Rating
Employee Rating

Had an amazing experience. Our sales rep Luis Narvaez took his time to listen and found us the perfect car. Luis is amazing! Sales Manager was also very nice! Finance on point! More

by Mayrasantos28
Recommend Dealer
Yes

Other Employees Tagged: Robert Redford , Michael Moushon

Dec 17, 2019

Universal Hyundai responded

Thank you for this wonderful review, this is great to read. We are happy to learn that Luis N. made sure your visit with us went great!! Thanks for sharing!

October 27, 2019

Dealership Rating
Employee Rating

Excellent, No Prssure To Buy "Hard Sell" and "Pressure To Buy" tactics we never used. Most pleasurable buying experience I have ever had. Would definitely recommend to family, fri More

by Happy Hyundi!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda

Oct 28, 2019

Universal Hyundai responded

Hello! Thank you so much for your feedback! Welcome to the Universal family. We are glad you were pleased with your experience!

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