Luis Resende | Page 4

The sales, finance, and service teams are so good here. They make every effort to create a positive experience whether purchasing a vehicle or getting it serviced. They make every effort to create a positive experience whether purchasing a vehicle or getting it serviced. More

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Llevé mi Mazda CX-50 a Sport Mazda South para instalar un módulo de airbag y terminé viviendo una de las peores experiencias que he tenido en un concesionario. No solo me cobraron más de $1,200 por un trabaj módulo de airbag y terminé viviendo una de las peores experiencias que he tenido en un concesionario. No solo me cobraron más de $1,200 por un trabajo que no resolvió absolutamente nada, sino que el vehículo salió peor que como entró, con más códigos de error y sin ninguna configuración hecha correctamente, a pesar de que aseguraron lo contrario. Fui atendido por Luis Resende (Service Advisor) y el técnico fue Fernando Vissepo. Ambos dijeron que el trabajo había sido completado y que al menos estaba “configurado”, lo cual era totalmente falso. La verdad es que no solucionaron nada y el problema persiste. Lo más grave fue el trato recibido por el Service Director, Bob Suranovich, quien además de negarse a revisar la situación, fue altamente ofensivo, con un comportamiento prepotente, humillante, y con gestos completamente inaceptables. Nos habló de forma hostil, con desprecio total y sin ninguna disposición de ayudarnos. Literalmente nos dijo “I’m done with this” haciendo señas groseras con las manos. La experiencia fue abusiva, irrespetuosa y profundamente desagradable. Nos sentimos estafados y maltratados, y además obligados a pagar por un servicio que no se prestó como se prometió. Este tipo de comportamiento no representa lo que debería ser el servicio de una marca como Mazda. No recomiendo este lugar a nadie que valore su dinero, su tiempo y su dignidad. More

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went to dealership with starting problem turned out repolacement battery I received a day earlier from another source was not holding charge dealership diagnosed problem and solution was purchase of a repolacement battery I received a day earlier from another source was not holding charge dealership diagnosed problem and solution was purchase of a good battery More

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Over the course of 20 years I have been to many Mazda service centers and can honestly say Sport Mazda is simply the BEST. My service advisor truly exemplifies outstanding customer service, exceeding ex service centers and can honestly say Sport Mazda is simply the BEST. My service advisor truly exemplifies outstanding customer service, exceeding expectations and delivering a superior experience unmatched by any other service advisor I have dealt with. Luis deserves a huge raise and a promotion to oversee global customer service operations within the Mazda family. Along with Luis was his wonderful manager, Bob Suranovich, who made this possible. Luis made me feel as though I was a valuable customer and not some walking dollar sign. More

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I have been maintaining my vehicles here since 2018, the service has always been great. My advisor Paul, Technician Eric and the rest of the team there do a fantastic job. service has always been great. My advisor Paul, Technician Eric and the rest of the team there do a fantastic job. More

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I recently visited Sport Mazda for service on my vehicle and had a great experience for start to finish. Luis from the service department was efficient and thorough, explaining everything. Highly recomm and had a great experience for start to finish. Luis from the service department was efficient and thorough, explaining everything. Highly recommend Sport Mazda... More

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The sales side of this business is excellent. The service side, that's the issue The service side, that's the issue More

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We have been happy customers of Patricia Arguellez at the Sports Mazda South for the past three years. What to say about Patricia,nothing but the best salesperson,,for us she is number one.Always greet you w Sports Mazda South for the past three years. What to say about Patricia,nothing but the best salesperson,,for us she is number one.Always greet you with a smile. Very attentive and courteous. She is very professional, knowledgeable, charismatic and always making sure that every customer goes out satisfied either with a buying or leasing your next vehicle..We will definitely continue being a Mazda happy customer for years to come as the past 18 years. Definitely recommend Patricia as the number one salesperson of Sports Mazda South in the Orlando greater area. Thank you Mrs.Arguellez. More

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Luis is great and was kind as always, went above and beyond when assisting with my first oil change. I LOVE that they sent me a video of what was going on and gave details on what was checked in the sho beyond when assisting with my first oil change. I LOVE that they sent me a video of what was going on and gave details on what was checked in the shop. More

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The only car dealership I would - and have - pointed friends and family to visit. The entire staff from sales to service is top tier. friends and family to visit. The entire staff from sales to service is top tier. More

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