Luther Representative
Luther Representative at Luther Family Buick GMC
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Luther Representative | Page 2

Guest Relations

Luther Family Buick GMC

3202 36th St S
Fargo, ND 58104

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4.9
25 Reviews
4.9

25 Reviews

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25 Reviews of Luther Representative

December 31, 2021

Dealership Rating
Employee Rating

Pleasant experience. Took a little longer than anticipated and wish that recommended routine maintenance was included in warranties vehicles. Team was friendly and easy to work with. More

by Olsoncaryn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 03, 2022

Luther Family Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 23, 2021

Dealership Rating
Employee Rating

They fixed 1 issue. I declined the other because the part cost 55% more than the exact same OEM part i could have shipped to my door. (Luther wanted msrp) The person i made the reservation with said the part More

by Jsirbfurbfi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 26, 2021

Luther Family Buick GMC responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 24, 2021

Dealership Rating
Employee Rating

They did excellent work on my truck. Did exactly what I asked them to do and price was below the actual estimate. I was very pleased. More

by jpeders54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 28, 2021

Luther Family Buick GMC responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 19, 2021

Dealership Rating
Employee Rating

I will be recommending other people to Luther for any vehicle they are looking for. Best deal for vehicle pricing.and believe me, I called Minot, Devils Lake, and Bismarck.. More

by PUCKENNY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2021

Luther Family Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 09, 2021

Dealership Rating
Employee Rating

Excellent group who have always been great to work with from sales, service and support. I would highly recommend Luther GMC to anyone of my family and friends. More

by JJ20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anita Hetler, Tony Emmerich, Mark Carlson, Robin Tollefson, Kevin Lindgren, Jim Jermstad, Nathan Loose , Richard Medley, Bob Jurva, Richard Medley, Jimmy Nordick

Jul 14, 2021

Luther Family Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 03, 2021

Dealership Rating
Employee Rating

The dealership was very helpful I had a complicated purchase involving my insurance company. Nathan Loose my sales contact made the purchase go very smooth. Great experience on my part. Mark Carlson an More

by Jfadam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 03, 2021

Jfadam responded

Everyone at the dealership that I delt with were very helpful and courteous. Thank you.

May 23, 2021

Dealership Rating
Employee Rating

The service department was pleasure to work with and went above and beyond to answer all questions. Also the parts department was very helpful. It was a pleasure dealing with both departments Thank you More

by barbarag2336
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 26, 2021

Luther Family Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 08, 2020

Dealership Rating
Employee Rating

The service has always been good. Went to Luther Gmc to see what kind of a deal could be made. It was to good to pass up. More

by TERRYNOHR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Emmerich, Tim Ebens, Joe Emmerich , DAS Admin, Tom Carrier

Dec 10, 2020

Luther Family Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 26, 2020

Dealership Rating
Employee Rating

Service was excellent. Over half of the people wearing masks never had the mask over their nose, why? Improper mask wearing is just as bad as not wearing a mask. More

by KEVIN_MEYER5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul McDonald

Dec 01, 2020

Luther Family Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 20, 2020

Dealership Rating
Employee Rating

Awesome people to work with I would not want to go anywhere else. I got new tires with my vehicle within three weeks I ran over a nail and PAUL told me to bring it in and he would get it taken care of More

by Froemke77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 25, 2020

Luther Family Buick GMC responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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