Mabel Matos

The experience at Volvo Silver Spring was professional and straightforward. Jabob Burns and the staff got us in the vehicle we wanted quickly and effectively. and straightforward. Jabob Burns and the staff got us in the vehicle we wanted quickly and effectively. More

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This dealership is very customer friendly. I had recently changed dealerships to handle my previous Volvo because of the excellent service in Silver Spring, MD. The reason we came to Silver Sp I had recently changed dealerships to handle my previous Volvo because of the excellent service in Silver Spring, MD. The reason we came to Silver Spring to purchase was because of the service provided by Joe Devlin and Jose Espojo. More

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My experience with Mabel at Volvo Silverspring was amazing! I was able to custom configure my EX90 and recieve the veicle on time. Since then the driving experience has been amazing too. Volvo has bee amazing! I was able to custom configure my EX90 and recieve the veicle on time. Since then the driving experience has been amazing too. Volvo has been checking in periodically to see if I have run into any issues with my EX90 which I appreciate too. More

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What an amazing experience at the dealership! Mabel was knowledgeable and friendly and helped guide my decision with details about Volvo loyalty and other incentives . Damir made the financing go Mabel was knowledgeable and friendly and helped guide my decision with details about Volvo loyalty and other incentives . Damir made the financing go smoothly and was able to answer my questions.They made the car buying experience positive. More

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Wonderful people with whom to deal. Discounts and helpfulness with getting the complex technology set up was good. Discounts and helpfulness with getting the complex technology set up was good. More

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I have been consistently impressed by the service at Volvo Silver Spring and highly recommend this dealership for service as well as to buy or lease a car. Mabel is the first female I have worked with i Volvo Silver Spring and highly recommend this dealership for service as well as to buy or lease a car. Mabel is the first female I have worked with in sales at a dealership and found her extremely professional and knowledgeable. I appreciated her effort to listen to my needs and financial considerations and only show me cars that met these goals. I would absolutely work with Mabel again! More

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Wonderful service and I got an excellent price for my trade-in and my new vehicle. trade-in and my new vehicle. More

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Professional and price competitive. Did not buy only because she wanted another color they didn’t have. Otherwise they would have had our business Did not buy only because she wanted another color they didn’t have. Otherwise they would have had our business More

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Mabel continues to provide exceptional assitance with my post purchase follow up matters. Such a fabulous experience working with her. post purchase follow up matters. Such a fabulous experience working with her. More

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Late this Sunday afternoon, I drove in from DC with my wife and young child to view a car about which I’d communicated with Peter the prior day. Was told it was available on site to view and had been used wife and young child to view a car about which I’d communicated with Peter the prior day. Was told it was available on site to view and had been used as a loaner for three weeks, most recently returned this past Friday. We arrived prepared to purchase, even at MSRP. We were passed off to another salesperson after a slightly awkward welcome. No problem - Peter had another sale in progress and let us know his colleague would work with us. The car was brought around with a dirty exterior and an interior that smelled like food and had spots of dried ketchup or something on the dash and shift lever area. The sales associate mentioned that it just takes an hour or so to clean/detail the car and they usually do this between loaning it out to folks. I’m not sure why this wasn’t done prior to a serious buyer coming to visit with a day’s advance (not a ton of time, but enough). In addition to being a bit put off by the appearance and smell, more substantively, the dirty exterior made it difficult to evaluate the car for scuffs or scratches. And it became apparent that checking the car for signs of use was more important to do than I had anticipated; the car had nearly 1.5 thousand miles registered. I recognize this is not quite enough to be classified as used by the state of MD (this number is 2k - indeed, later on, Peter was quick to point out “that’s nothing”), but it’s certainly more than was implied over the phone (to put into context, if dates are to be believed, we’re talking about the car being driven nearly 100 miles per DAY on average since it arrived at the dealership to be loaned out - and that’s assuming it’s been on loan every business day over this period). Later on when discussing price, Peter returned. My impression was that he was immediately defensive and a bit condescending, and I don’t think internalized our feedback. We ultimately walked away despite, in truth, our actual walkway price being well above the MSRP. I see that this experience seems completely at odds with many other reviews here, all of which are remarkably positive. Only to say, I don’t know what happened here. I’m not a difficult customer - will hardly ever review a product or service provider, good or bad. But particularly when making a large purchase like a car, there’s a basic professional standard of service which I’m afraid just wasn’t met today. (Peter’s colleague Mabel was kind and helpful to our family). More

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