Maggie Matir | Page 92

Incompetent and unprofessional--my issue is STILL unresolved I'm deeply frustrated by the amount of time I've had to waste at the Eastchester Chrysler Jeep Dodge Ram to service a recall. We scheduled the repair I'm deeply frustrated by the amount of time I've had to waste at the Eastchester Chrysler Jeep Dodge Ram to service a recall. We scheduled the repair on August 14 for it to be taken care of on August 21, only to bring the vehicle in and have it returned to us without this particular recall being addressed because the dealership reported they needed to order parts. That's why we scheduled the appointment to begin with: so you can order the parts IN ADVANCE. Duh. It's a recall. You know what parts you need. You don't need to analyze the vehicle first. Great. Strike one. I would have gotten over it if that was the ONLY issue. Except it wasn't. After confirming the recall part was in via Chrysler Cares (as well as a latch we needed due to breakage under warranty for another repair--which was a separate issue in itself, since the dealership almost claimed this wasn't a warranty repair and wanted us to pay $300+tax for it), we scheduled these two repairs, one for the latch and the other for the recall, for September 13. To ensure we were going to address BOTH ISSUES, we called yet again to confirm the availability of the parts they already told us were in, to which we were told we'd get a call back if the parts weren't in. Of course, no call back. We showed up on September 13, and they addressed the latch, but NOT the recall. Are you serious? You now wasted two full days for us, and we called many times to confirm, were told from corporate that the parts were in, and additionally, sent emails to confirm the recall would be addressed. No one responded, and when we called asking on September 16 what happened, were told the parts for the recall weren't in--except we were told on August 28 that they were! Must have been given to another customer, I guess. Strikes two and three. (To be clear: this wasn't raised on September 13 when we picked up the car because I was out of town and a family member dropped off/picked up the vehicle. He trusted the process, but we now know that he shouldn't have.) On September 16 in the early morning I spoke with a rep and was transferred to a voicemail. I then asked for a call back to explain to me why there was no recall addressed - but nope, that hasn't happened and it's nearly three business days later. I'm so disappointed in this experience and likely won't be back. Corporate claims that they told her that the part wasn't in. Really? The person I worked with beforehand in corporate confirmed it was. I can't tell you how many times we called Chrysler asking for updates and never getting a call back. I never got a single call back... EVER. What a joke. I'm so surprised that no one else is writing so negatively about what appears to be a super incompetent dealership. I can't imagine that my issue was that complicated that it required the ball to be dropped so many times. And you'd think that was it, but having spent 2-3 hours total on the phone with corporate to resolve the warranty coverage matter was a separate nightmare that I barely even put in this review. More

by tamar Verified Customer Verified Customer

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Amazing Maggie was very Professional and HONEST from the moment I walked in until repairs was completed. Her LOYALTY to me and the company won’t go unnoticed. Maggie was very Professional and HONEST from the moment I walked in until repairs was completed. Her LOYALTY to me and the company won’t go unnoticed. Thank you Margaret Ann martir I will definitely be coming back. More

by elijah2819 Verified Customer Verified Customer

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Great The people were very courteous. They helped me immediately and helped me with everything. I would recommend this place for not only every service but The people were very courteous. They helped me immediately and helped me with everything. I would recommend this place for not only every service but all sales. More

by ortizsolerje Verified Customer Verified Customer

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No courtesy to call or return phone calls and messages The dealer kept my car for 5 day. The service person didnt communicate effectively. I called 21 times after waiting for information about my car. Nobo The dealer kept my car for 5 day. The service person didnt communicate effectively. I called 21 times after waiting for information about my car. Nobofy called me back after leaving voice messages. I called the manager, left a message nobofy retuned my call. When finally the service person picked up the call i told her to fix my car who never told me the final. Thank god I asked, otherwise I would be paid too much money. More

by bethania0706 Verified Customer Verified Customer

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No communication with customers about repairs can’t call any No customer service skills with service advisors can’t reach anybody regarding your car when work is done price is service was way to high No customer service skills with service advisors can’t reach anybody regarding your car when work is done price is service was way to high More

by timothybrandon1 Verified Customer Verified Customer

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Nice dealership Treated me like family I never thought a dealership can be so helpful Definitely will recommend eastchester as my dealership for life Thanks Treated me like family I never thought a dealership can be so helpful Definitely will recommend eastchester as my dealership for life Thanks For your help More

by SALES73 Verified Customer Verified Customer

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Amazing. Super fast experience servicing my car. I was in and out in under an hour. Everyone i encountered was super nice, friendly and extremely helpful. Super fast experience servicing my car. I was in and out in under an hour. Everyone i encountered was super nice, friendly and extremely helpful. More

by EMARTINEZ2718 Verified Customer Verified Customer

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Poor service Very dissatisfied! Brought my car to check the brakes. I literally bought this car from Eastchester not even two weeks ago and the car's brakes are al Very dissatisfied! Brought my car to check the brakes. I literally bought this car from Eastchester not even two weeks ago and the car's brakes are already bad. So i bring it in to be serviced under warranty. First my car was quoted to be ready later on that day, then it was quoted to be ready the following day. I didnt get my car back until the 3rd day. My biggest issue is that for a job that is supposed to be covered by warranty, why am I paying money out of pocket on a car that was sold to me in bad condition? Don't do business with Eastchester. Especially not for a used car. They sell you the car with so many issues. My rep was great at explaining the progress of the vehicle though once I was able to get through to her. This us nothing to do with her. It's moreso who ever manages this place and decides how business is done. Overall, I'm dissapointed in this dealership all together. More

by nikita_handy Verified Customer Verified Customer

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Rip off They say they offer the best price for dealership parts but it’s a rip off. They get you with their labor prices which is 149 an hour They say they offer the best price for dealership parts but it’s a rip off. They get you with their labor prices which is 149 an hour More

by lezliep557 Verified Customer Verified Customer

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I was able to get what I want. They was able to help with all my concerns. I would recommend a friend to this dealership to purchase a vehicle this is how satisfied I was. They was able to help with all my concerns. I would recommend a friend to this dealership to purchase a vehicle this is how satisfied I was. More

by TAYLORJANICE645 Verified Customer Verified Customer

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