Malek Abed | Page 12

Exceptional Customer Buying Experience I happened to buy a Corolla from this dealership and the entire process was truly outstanding-- No long negotiations, no salesman tricks - we agreed o I happened to buy a Corolla from this dealership and the entire process was truly outstanding-- No long negotiations, no salesman tricks - we agreed on the model, make and price and the entire process took less than an hour at the dealership. I would personally recommend working with Bill Huff as he understands the customers needs. More

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Excellent service friendly people I have been a Toyota Direct customer for "3 cars". I have been pleased and have no complaints. Everyone is courteous and friendly and the work had b I have been a Toyota Direct customer for "3 cars". I have been pleased and have no complaints. Everyone is courteous and friendly and the work had been done accurately and in a timely fashion..thx More

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Fun time had!! I just want to say this was a fun time! Bill Huff was fun and we made him laugh!! No high pressure, great popcorn!! that sold the truck!!Everyone we I just want to say this was a fun time! Bill Huff was fun and we made him laugh!! No high pressure, great popcorn!! that sold the truck!!Everyone we spoke to was fun. Luke is a great guy to work with also. He had a great personallity and made it fun for us. I rate this a Five Star purchase!!!! More

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Great service! I purchased a used vehicle last year and was very impressed with the warranty and the service I received. The sales team at Toyota Direct is very low I purchased a used vehicle last year and was very impressed with the warranty and the service I received. The sales team at Toyota Direct is very low pressure (which I love) and are there to make sure you have a great buying experience. I will definitely go there again for my next vehicle! More

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Just bought a Highlander 2013 from Malek and couldn't be happier with our experience. He is very nice to work with, very professional very efficient and took much less time to finish the deal. A very lo be happier with our experience. He is very nice to work with, very professional very efficient and took much less time to finish the deal. A very low-pressure sale and pretty easy to negotiate a fair deal on our new purchase. I would love to give this place 5 stars and I'd definitely recommend them if you're shopping for a new car. Syed More

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JT went out of his way to bring two differant vehicles to my location so I could look at them & test drive them. John stayed back out of the way while several of the shop folks & I looked them over. He answe my location so I could look at them & test drive them. John stayed back out of the way while several of the shop folks & I looked them over. He answered any questions I had as honestly as he could, was a pleasure doing buisness with him. More

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Malek Abed was very friendly and knowledgable in helping me pick my CAMRY SE V6 and took care of my issue i had with my damage rim on my camry.I will be going back to get my next Toyota from Malek Abed hop me pick my CAMRY SE V6 and took care of my issue i had with my damage rim on my camry.I will be going back to get my next Toyota from Malek Abed hopefully Malek will still be there.I had a great experience with Malek Abed and Toyota Direct see you soon. More

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malek is awesome, second car i have leased from him. first experience was great so that's why i returned and will again for my next toyota. it was a bit of a lengthy process because i was being picky ye first experience was great so that's why i returned and will again for my next toyota. it was a bit of a lengthy process because i was being picky yet could not decide on a specific vehicle. malek put me in a new highlander and i love it! it is a great vehicle that is practical, has some bells and whistles, and perfect to haul my 5 and 9 yr old around. thanks malek, will see you again in a few years! hopefully you will still be with toyota direct... More

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The short of this review - follow-up was freely offered and seldom executed. Paperwork was promised to be processed, only to discover that it was sitting on someone's desk (thanks, Jake.) Getting someone and seldom executed. Paperwork was promised to be processed, only to discover that it was sitting on someone's desk (thanks, Jake.) Getting someone to execute promised correspondence is a lost cause (thanks, Ryan.) The sales staff, however, was generally a good bunch. I really felt that they are let down by the way the back office operates. This was hands down the worst experience I have ever had buying a car, and I have purchased quite a few in my lifetime. I have never seen a dealership operate in such disarray. I will not be recommending Toyota Direct to my friends and family, but I will certainly be happy to share my experiences in great detail. -------------- Buying a car at Toyota Direct was unlike any I had ever experienced - this was due largely to the conditions in which I purchased it. While I can appreciate the hardships that those conditions represented, I nonetheless felt let down by the office staff in general. I was in the market for a Toyota Venza. I was very specific that it should be a black V6 with low miles, preferably certified. I wandered into the dealership during a summer power outage, so it was depressingly hot that day. Speaking with one of the sales reps, we were told that there would be an incentive to buy a car during the power outage, but they didn't have the car I was looking for at the time. I went home, and poking about on the Toyota Direct site, I found a Venza that fit the bill exactly. I emailed the online sales rep (Malek) and set up to meet the next day. With the power out, the staff set out to find the Venza on the lot (which took about 1/2 hour.) It generally takes several hours to purchase a car - with the power outage, the transaction took 2+ days. It required our running to the bank twice since the dealer didn't have internet access to process the loan paperwork. Malek and Rich were both very helpful in getting us into the Venza as soon as possible. My biggest gripe came from the promised incentive. Since we purchased the car during the blackout, we were promised a $250 gas card for our troubles. After 2 days in a hot dealership waiting around for *everything*, we felt that was a fair trade. We were told during the first week that we should start checking the mail. The second week, we were told that 'our name was on the list' and we should receive it soon. We figured that it wouldn't arrive overnight, but we began to become concerned when the 4th week arrived and we were getting the same 'check the mail and let me know if you got it' message was wearing thin. We had neither seen nor heard anything about the incentive until my wife decided to purchase a car from the same dealership. (I was, at the time, still recommending Toyota Direct to my friends and family.) After my wife bought her car, my incentive arrived in the mail. We were told that there was a mix-up at the general office, which had been corrected. I was more or less content, and considered the matter closed. The reason I'm not likely to buy a car at Toyota Direct again has less to do with my own experience, but with that of my wife. As I am the primary 'accountant' in the family, I appreciate timely responses and actions when expenses were involved. My wife was promised the same incentive I was when she bought her car, especially since she sat with me the whole time in the heat(during the power outage). She had allowed the dealership to secure the loan for the car, and the experience at the time was very positive. As did I, she worked with Malek and Rich to secure the Rav4 she had wanted. The problems came later, again with the office staff. My wife received her temporary tags and was able to drive the car off the lot. She did not receiver her title in the mail (as promised by Jake.) Upon calling him, she noted an accusing and slightly belligerent tone, whereas she felt that it was her fault for losing the title. There was also the issue with the bank loan. Jake had admitted that the paperwork that needed to be processed for the bank sat on his desk a number of days before he noticed it, and only after my wife had inquired about it. As of today, we have no paperwork or contact information about how to make a payment on the Rav4. She had to chase down her own title to register her car, and still have no information on how to make the first payment. My wife is less than pleased with the whole affair, to say the least. My personal experience was, I felt, not too bad. I certainly had smoother experiences purchasing a car, but end the end, I am happy with my car and the experience. I am wholly dissatisfied with my wife's experience, as it has upset her. And while I'm likely to express my positive experience, it's going to be coupled with her negative one. Update: 9/18/2012 Given the way these reviews are set up, I had hoped to speak with someone from the dealership and voice my issues that I and my wife have encountered with Toyota Direct. This, of course, turned out not to be the case. My final word on the matter - be very cautious when buying a vehicle from this dealership. Expect to be ignored repeatedly and being required to follow-up on your own. This dealership can not be relied upon to complete paperwork in a timely manner, submit forms as required (thanks, Jake) or return phone calls as repeatedly promised (thanks, Ryan.) I love my car - I chose the Venza over the Murano and have not regretted my decision. The sales staff were attentive and helped where they could. If I had it all to do it over again, I would not have selected this dealership to buy anything. More

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I recently purchased a new scion from this dealer. Rich and Malek were beyond wonderful. Any and all car needs myself or my family has, I will be coming to see these guys! and Malek were beyond wonderful. Any and all car needs myself or my family has, I will be coming to see these guys! More

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