Manny Vega

Came in on Saturday, April 26th for a basic service appointment (oil change, new filter, tire rotation etc.). Appointment was scheduled for 8:00AM. Every aspect of customer service was horrible and did appointment (oil change, new filter, tire rotation etc.). Appointment was scheduled for 8:00AM. Every aspect of customer service was horrible and did not exist. Only two service reps working and waiting on customers, also with appointments. I did not get my vehicle checked in until 8:35AM. No offer if I wanted a Uber/Lyft driver to take me home, as I have done frequently in the past, so I decided to wait for it. At 10:30AM I walked over to the service area, to check the status of my vehicle. As I was waiting in the customer lounge, in a separate building. As I walked out of the customer lounge I saw my truck parked in the pick up area. No one had contacted me that the truck was ready for pick up. As I walked in to the service building there were 8 people in line waiting to get help from the service reps (still 2 reps) as the reps were waiting on 2 other people who were previously waiting in line. Periodically, 2 different women would walk out from the back and go to the coping machine for something they had printed. The women came out of the back room at least 3 times and never offered to help any of us waiting in line. Finally a woman in line walked to the back room and asked the 2 women why they couldn't help all of us waiting in line. The woman who walked to the back room, asking for help, said she was just there to pick up her car. Upon hearing that, I and several other customers said the same thing. We were waiting to pick up our vehicles. At that point, one of the women, working in the back room, came out to help. I must say that this experience was the worst example of customer service to which I was ever exposed. The 2 service reps were doing as much as they could but there was only 2 of them. Management was obviously trying to work mean and lean but that was a terrible management philosophy. This is the second bad experience I've encountered. My previous appointment was to repair my A/C unit. After waiting 5 days for a part my truck was repaired. When I picked it up the inside of the truck had been trashed. The truck had been broken into while being placed in Jessup's back lot with fencing and camera's, but that's another story. More

by postclan4 Verified Customer Verified Customer

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Amazing customer service. Every question and concern I had was dealt with immediately and to my complete satisfaction. I was struck by the fact that I received a follow-up ema Every question and concern I had was dealt with immediately and to my complete satisfaction. I was struck by the fact that I received a follow-up email from Dan Jessup the day after I brought my beautiful 2022 BMW home to see how I was enjoying it. I can see why this family owned business has such a great reputation! My experience with both Dan Connor my salesperson and Dave Anderson in the service department was exceptional. If you're looking for a new or used car you should certainly consider Jessup Auto! More

by CANDREWS0119 Verified Customer Verified Customer

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Having the great reputation in the Coachella Valley, Jessup Auto Plaza has met and exceeded my expectation! The sales professional, Jose Zendejas did not hesitate to follow up with us when the vehicle w Jessup Auto Plaza has met and exceeded my expectation! The sales professional, Jose Zendejas did not hesitate to follow up with us when the vehicle we were looking for, appeared on the lot. Upon our arrival of the vehicle was ready for a test drive. It was a vehicle of my wife always wanted. Even though I prepped my wife to the deal by herself, there was no rock-em, sock-em negotiations on the new vehicle and our trade. We want to thank the sales manager, Manny Vega and Finance Manager Cesar Alaniz for showing how easy it was to do business with Jessup Auto Plaza in Cathedral City.We're looking forward to having the service department take care of our car needs. Last but not least, a special thanks to the Jessup family! Roy & Maria Elena Lagpacan More

by Lagpacan Verified Customer Verified Customer

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Always courteous. Always great communication. Best dealer in the desert and will be my dealer of choice forever! Always great communication. Best dealer in the desert and will be my dealer of choice forever! More

by joe.tourtelot Verified Customer Verified Customer

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Manny was very personable and an asset to your dealership. 1 2 3 4 5 dealership. 1 2 3 4 5 More

by tomssclone Verified Customer Verified Customer

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Fantastic! Always accommodating, always friendly. The service department and staff have helped me the services I needed. Thank you. Always accommodating, always friendly. The service department and staff have helped me the services I needed. Thank you. More

by rosieluna1982 Verified Customer Verified Customer

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Amazing. .. From the moment we walked into Jessup's til the moment we drove out in our new truck the whole experience was great. Manny and Victoria were so wo .. From the moment we walked into Jessup's til the moment we drove out in our new truck the whole experience was great. Manny and Victoria were so wonderful. They were so professional but most of all friendly. They were so very accommodating and patient. They took the time to answer all of our many questions. They listened to our needs and stayed on track of all our specifics. But the best of all was the awesome deal we got. We found exactly what we wanted and exactly what we needed. And I am very grateful. I give Jessup's five ⭐⭐⭐⭐ ⭐ stars all the way. Go see Manny and Victoria they'll go the distance for you. Thanks and God Bless 🙏 More

by ronxlou Verified Customer Verified Customer

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Great Customer Service! Very customer and deal oriented individuals. Highly recommend them. Great people and team to work with. Very customer and deal oriented individuals. Highly recommend them. Great people and team to work with. More

by jlangel83 Verified Customer Verified Customer

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I have bought several cars from Jessup dealership. I find them to be very professional and honest and straightforward whenever we are working out a deal for vehicles. They on other commitments and alw I find them to be very professional and honest and straightforward whenever we are working out a deal for vehicles. They on other commitments and always throw in a little extra at the end to be kind to their customers. Even if it’s just a hat or something. More

by kwys Verified Customer Verified Customer

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The Experience at Jessup Auto Plaza was amazing! They helped me out with what I wanted and got it done efficiently! They helped me out with what I wanted and got it done efficiently! More

by angelsegura Verified Customer Verified Customer

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