Marc Jean | Page 56

Bravo ! You are doing a Great Job! I went to all the dealerships on the Treasure Coast seeking the best buy and the best car for me. I have owned two companies and I know when a company I went to all the dealerships on the Treasure Coast seeking the best buy and the best car for me. I have owned two companies and I know when a company is successful in meeting the needs of the customer. My experience at the Lexus Dealer on US1 Fort Pierce was the best. Gary Mariarossi, the General Manager has built a team of caring professionals who are extremely knowledgeable and attentive without hovering or pressuring. What he has accomplished is extraordinary. In a field that is known to be competitively aggressive, he has a deep understanding of the customers he serves. His actions and words showed to me that he has taught his team that we can compete without using pressure tactics. What I felt was that each employee is committed to work together to do the right thing for me, the customer. Without saying a word their actions showed to me that they were all committed to finding the best car with the best price. Daphne Hecko, my salesperson, really listened to my needs, followed through and got answers to all my questions with warmth while patiently sharing her knowledge. Anthony Burruano is a genuine professional and attentively brought the best price for the car that I wanted. Although I have a smaller size car which I really wanted, it has real 'zip and go.' Steve Kritikoss guided me through the financing with professional advice that I appreciated. Marc Jean is a superb teacher. My Lexus is the state of art electronically and my learning curve was guided by the patience of Marc who patiently instructed me. I even went back for a 'tutorial' and met another teacher, Rick Russel who was also attentive, patient and warm. I was introduced to Dianne Spencer in Service and was made to feel that the entire staff works as a team of professionals who genuinely not only like working together, but also have the same desire and goals to do the best for the customer. Even when I went back for a car wash, a young man in parts helped me to select the rubber mats for my car. He installed them with a smile and genuine good cheer. From the moment I walked in Gary greeted me with warmth and from then on I was warmly introduced to one employee after another who had the same high standards of sharing graciously their professional knowledge without any pressure or forced salesmanship. Gary has created a family of professionals who are committed to bring the best of Lexus to meet the needs of the customer. It was a genuinely great experience and something that I did not experience at the other dealerships. More

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Excellent personalized customer service. One on one personalize professional sales experience, no pressure sales. Excellent car buying experience, customer satisfaction was the primary goal f One on one personalize professional sales experience, no pressure sales. Excellent car buying experience, customer satisfaction was the primary goal from sales, service department and financing. More

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Amazing experience Purchasing a vehicle was an amazing experience not at all stressful as I had anticipated. Paul went the extra mile to ensure I received the best care Purchasing a vehicle was an amazing experience not at all stressful as I had anticipated. Paul went the extra mile to ensure I received the best care even after he sold me the car. Everyone there was helpful, friendly and pleasant.Marc Jean (tech guy) was patient and very informative. Will be returning for all my Lexus needs. More

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Service experience was excellent thus far. Your Lexus Dealership has been pleasant, precise,openly made me aware of additional classes in order to gain knowledge of how to use the Lexus technol Your Lexus Dealership has been pleasant, precise,openly made me aware of additional classes in order to gain knowledge of how to use the Lexus technology. More

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Superb Automobile and Straight Talk. Final paperwork on optional insurance very complex and time consuming. Result: slow payment service! However, a beautiful place to wait. Else outstand Final paperwork on optional insurance very complex and time consuming. Result: slow payment service! However, a beautiful place to wait. Else outstanding. Paul particularly attentive throughout and not too pushy! Jean friendly, knowledgable and helpful. I found the extra insurance offered during check-out obnoxious. I did not understand why I would need it (maybe I do,) Therefore turned it down. Then offered a discount. Said no. Then I was told I would be called. I said no. Why the had sell? "Pushy" "Suspicious." More

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We Struck Gold at Treasure Coast From the very 1st contact with Kellie Durante we knew this was going to be special. She listened and asked all the questions necessary to determine ou From the very 1st contact with Kellie Durante we knew this was going to be special. She listened and asked all the questions necessary to determine our needs. She made sure that all our questions and needs were taken care of and every portion of this transaction was a pleasure. This is the 4th RX I have purchased and this was the best experience ever. More

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Smooth and trouble-free purchase, honest and professional Our sales rep, Paul Licausi, was wonderful to work with and very patient. He stuck with us for over six months and finally when we were ready he foun Our sales rep, Paul Licausi, was wonderful to work with and very patient. He stuck with us for over six months and finally when we were ready he found just the right LS for us, a picky long-term Lexus family. Fair pricing and trade value cemented a sweet purchase, and reinforced what a great dealership we have in Treasure Coast Lexus. Highly recommended! Bob & Joyce Craig, Vero Beach More

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Staff rating at Treasure Coast Lexus My experience at treasure Coast Lexus was outstanding..Brian Young, the Brand Specialist was outstanding.He really cared about my interests and my pas My experience at treasure Coast Lexus was outstanding..Brian Young, the Brand Specialist was outstanding.He really cared about my interests and my past experience with the 450h.He had great support from Gary Mariarossi,the general manager,was very helpful.Others who helped ice the deal were Tom R. The driver who picked me up in Stuart. Mark, the technology expert was outstanding.It was a great team effort.Lastly, the physical layout is startling. It looks more like a swanky hotel lobby than a car agency..P.S Kelli in finance was outstanding More

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Outstanding service We are repeat clients with Carlton at Treasure Coast Lexus.for good reason. Outstanding customer service and if course the quality and safety record We are repeat clients with Carlton at Treasure Coast Lexus.for good reason. Outstanding customer service and if course the quality and safety record of the Lexus vehicle. More

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Gratitude Treasure Coast LEXUS dealership is hands down the best out there! Staff is AMAZING! After researching and contacting many Lexus dealerships we chose T Treasure Coast LEXUS dealership is hands down the best out there! Staff is AMAZING! After researching and contacting many Lexus dealerships we chose Treasure Coast because of Howard! Howard is a phenomenal man and helped my family acquire the vehicle that best suited them. He truly went well and beyond to help out and accommodate the needs/wants of my family. Hands down the staff at treasure coast makes you feel like family and really listens and takes into consideration the needs/wants of the customer. I want to thank ALL employees as everyone rocks!!! Again thank you HOWARD for everything, you truly are amazing! Also wanted to thank Tina, Lynn, Kellie, Marc, Lorraine, Rick, just to name a few of the people who we were in contact with, yal are great!!! Treasure Coast LEXUS truly makes you feel like family and not just a customer. Thank you all for making the process of purchasing a vehicle so enjoyable and a very special thank you to Howard as my mom now has the vehicle of her dreams! More

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