Marcelo Via | Page 3

It was such a professional transaction with ease from the initial phone call to the visit that resulted in an outstanding satisfying purchase with such ease and quality . Outstanding service from Marcelo and initial phone call to the visit that resulted in an outstanding satisfying purchase with such ease and quality . Outstanding service from Marcelo and his team make this a 5 star plus experience. More

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The Customer service level of Mr Marcelo & his manager Mr Keith leaves me a lot to desire. I am one of their satisfied customer. I will recommend my friends. Keith leaves me a lot to desire. I am one of their satisfied customer. I will recommend my friends. More

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In for an unexpected service visit and out with a certified 2017 C300 4Matic!!! This is my second purchase at Mercedes Benz of Silver Spring and I would highly recommend this dealership to anyone. I’ certified 2017 C300 4Matic!!! This is my second purchase at Mercedes Benz of Silver Spring and I would highly recommend this dealership to anyone. I’ve ALWAYS received outstanding customer service and assistance during every visit. The staff is truly professional, friendly, knowledgeable and willing to go above and beyond to provide exceptional service. I never feel pressured to purchase when entering Mercedes Benz of Silver Spring! Everyone is extremely knowledgeable and work together as a team to ensure the customer is beyond satisfied and educated on the product of purchased prior to leaving. I highly recommend Mercedes Benz of Silver Spring when purchasing your next Mercedes vehicle! You won’t be disappointed and especially if you come in contact with one of the following team members: *Khalil Nuri, *Keith Nichols, *Terrence Abrams, Edward Moore & Marcelo Via! Did I forget to mention that they were also in compliance with the CDC COVID regulations to keep the buying experience safe and healthy!!! It was a true pleasure doing business with Khalil, Keith and Terrence for a second time around. Thank you all for making experience great a second time around😉🚘 #thebestmercedesbenzdealerintown More

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My wife and I recently came to the dealership looking for a performance SUV. We were immediately greeted, I told the sales associate that I wanted to test drive and see the difference between the GLC 43 and a performance SUV. We were immediately greeted, I told the sales associate that I wanted to test drive and see the difference between the GLC 43 and 63 AMG. We talked about the cars for a few mins and then he sat down at his computer and looked up the inventory. He said that there weren't any GLC 43 AMG left (even though the website listed 4) but I understand that the website can be old information. However they did have a GLC 63 AMG on the lot. He disappeared to talk to his manager and then returned saying that I couldn't test drive the car. He said the car is expensive (listed at 96k) and that they don't offer test drives of those cars. He went on to say that people who are interested in that car know they want it and don't need to test drive it. And that the customers that buy it don't want any miles on the car so they don't allow test drives. This is very disappointing to me as I would never spend that much money on a car without driving it first. I had just come from their sister BMW dealership where I drove an X3M (listed at $85k) and I had also gone to their sister Porsche dealership where I wanted to drive a Macan Turbo and while they didn't have one on the lot the manager let me drive his personal car (worth more than the GLC 63 AMG). I don't know if the Mercedes dealership has this policy in place for everyone or they just chose to not allow me the test drive. But I'm certainly not going to choose this car over the BMW or Porsche without test driving it and now I'm going to look for another MB dealer who actually wants my business. More

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Marcello Via has been our sales rep for 10-plus years. He is extremely trustworthy and dependable, and I would not buy a car from anyone else. He is extremely trustworthy and dependable, and I would not buy a car from anyone else. More

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Awesome and incredible service.. I love it!! Great people!! Amazing customer service experience!! Energetic people and very helpful and reachable!! Communication is great between staff and customer people!! Amazing customer service experience!! Energetic people and very helpful and reachable!! Communication is great between staff and customer More

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Marcelo Via is a great man and i really enjoy the best service he gave to me.. thank you Mr Marcelo and thank to mecedez bez silver spring service he gave to me.. thank you Mr Marcelo and thank to mecedez bez silver spring More

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Excellent Experience! At the beginning there was a misunderstanding between the dealer staff and myself. The general manager Jim and Marcelo provided us with excellent se At the beginning there was a misunderstanding between the dealer staff and myself. The general manager Jim and Marcelo provided us with excellent service. They are very professional and accommodating. They made sure to answer all of our questions and take care of our needs. Jim is gracious and welcoming, and Marcelo is kind and very helpful in selecting a car and completing the transaction. Thank you for an excellent experience and beautiful car, the best of the best! We would greatly recommend this location to our family and friends. More

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Scheduling the first test drive was easy and fast i called and test drove same day, spoke to marcelo and test drove right away. 1 day later i came in to purchase the vehicle (A 2013 infiniti G37 X) pap called and test drove same day, spoke to marcelo and test drove right away. 1 day later i came in to purchase the vehicle (A 2013 infiniti G37 X) paperwork was fast and easy, they were very flexible with payment and i was tagged and titled and out the door in a couple hours thanks to Marcelo, Keith and Terry More

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We are so happy with our purchase. Marcelo Via is personable, professional and most important delivered beyond our expectations and stuck with the deadline! We are beyond happy with the purchase and personable, professional and most important delivered beyond our expectations and stuck with the deadline! We are beyond happy with the purchase and his salesmanship! Thank you Marcelo! More

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