Marcos Morales | Page 11

A Great Experience We drove 300 miles to do business with this dealership! Marcos Morales did an excellent job of educating us about not only the car but also the pre- We drove 300 miles to do business with this dealership! Marcos Morales did an excellent job of educating us about not only the car but also the pre-owned market. We really appreciated his professionalism and follow-up. The entire team made this a painless, pleasant experience. I highly recommend this dealership! More

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Negotiations process went smoothly I live over an hour away from the dealership and didn't want to waste most of the day to drive all the way out to see 1 vehicle. Marcos went out of hi I live over an hour away from the dealership and didn't want to waste most of the day to drive all the way out to see 1 vehicle. Marcos went out of his way to provide information on the vehicle I was interested in by sending me the detailed specs and videos of the car that he recorded himself. We were able to negotiate a deal on the car via text which was both convenient and less stressful than having to do it at the dealership. The day I went out to see and buy the vehicle, Marcos was unfortunately not able to be there, but he made sure to set me up with a colleague that would take great care of me. Everyone I came into contact with at the dealership were very welcoming and helpful. In the last 2 months I have visited several dealerships around Houston and none of them came close to the customer service provided at Mercedes Benz of TW. Other dealerships could learn a lot from Marcos and his coworkers. More

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Pleasant Marcus, our salesman was extremely knowledgeable and professional. The quality of the vehicle, the ease of pressure, and integrity of Marcus brought Marcus, our salesman was extremely knowledgeable and professional. The quality of the vehicle, the ease of pressure, and integrity of Marcus brought us to purchase. It was a very pleasant buying experience. I was quite impressed. More

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Thank you so much!! Walking into a Mercedes-Benz dealership to buy a 2012 Lexus RX could feel very intimidating. Walking thru the front door and being greeted by three be Walking into a Mercedes-Benz dealership to buy a 2012 Lexus RX could feel very intimidating. Walking thru the front door and being greeted by three beautiful smiling ladies and then being introduced to our sales rep Marcos Morales was by far NOT intimidating. The staff here treated us with kindness and respect. Marcos was so professional, down-to-earth and honest. It was such a great experience even if my bank took there sweet time in processing the loan. I am truly grateful for Marcos and his fabulous team. Thank you so very much for providing me and my family with a beautiful reliable vehicle. Many blessings to you!! More

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EXTRA-ORDINARY SALES & CUSTOMER SERVICE We are beyond grateful for the exceptional customer service experience provided to us by Marcos Morales. This is the second time we are attended by h We are beyond grateful for the exceptional customer service experience provided to us by Marcos Morales. This is the second time we are attended by him and he always exceeds our expectations by providing us with a diverse line of models available. Marcos is very detailed-oriented when it comes to explaining the different functional needs for every vehicle. He patiently worked with us to find the perfect vehicle for our family and handled our trade-in wonderfully. We are beyond thankful working with Paola Alpha and can proudly say that she is a diligent and professional lady. Paola's work ethics are impressive in that she went above and beyond to best meet our financial needs. Paola made sure our financial transaction went very smooth and handled our trade-in questions and financial questions very professionally. She made our purchasing experience fantastically amazing. HIGHLY RECOMMEND MARCOS MORALES AND PAOLA ALPHA!!! AMAZING TEAM WORK!!!! More

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Excellent friendly service The team at Mercedes Woodlands did a fantastic job!! Found the right car, financing and delivered all in 3 hrs start to finish!! Thank you!! The team at Mercedes Woodlands did a fantastic job!! Found the right car, financing and delivered all in 3 hrs start to finish!! Thank you!! More

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Outstanding Experience This is the second vehicle that we have leased at Mercedes-Benz of The Woodlands. The Sales Staff, Service Department, Parts Department, Finance Depa This is the second vehicle that we have leased at Mercedes-Benz of The Woodlands. The Sales Staff, Service Department, Parts Department, Finance Department and the entire Management team have always been outstanding in any and all interactions. There is a culture at this store that is the target for many but seldom is it attained. We have worked with Marcos Morales, Sales Client Advisor, in the past. He has always been exceptional. Because of the excellent experience that we enjoyed with Marcos in terms of Sales, follow-up and on going communications, we scheduled our appointment for our second car with Marcos once again. However, due to the birth of his daughter, he was unable to make the appointment. Marcos was thoughtful enough to make arrangements for us to work with another Sales Client Advisor, Sammy Mourtada. Cannot say enough about how professional, courteous, knowledgeable, and in general, how much of a pleasure it was to work with Sammy. Such a Gentleman. We had the pleasure of working with Arturo Gutierrez, as our Finance Manger, for the second time. He is easy to work with, genuine, authentic and brings an ease in his approach that makes the finance process a breeze. This gentleman, is the guy you want to work with in making your financial arrangements. Our lease turn-in was evaluated by Nick Botusan. Once again, professional, polished, personable, sincere, a gentleman who clearly had our best interest at heart. If you are in the market for a new Mercedees-Benz, there is no better experience in the Houston area. More

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Awesome Dealership I purchased my first Mercedes from MB of the Woodlands and very impressed how easy they made the process. The staff is very kind and knowledgeable. I purchased my first Mercedes from MB of the Woodlands and very impressed how easy they made the process. The staff is very kind and knowledgeable. More

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Great service and no high-pressure sales Started looking around about two months ago, test drove a few models, and liked our salesperson. He did not pester me with texts and calls, but got th Started looking around about two months ago, test drove a few models, and liked our salesperson. He did not pester me with texts and calls, but got the message that we were still deciding on which model, when to purchase, financing, etc., so he gave us our space, but would check in by text once in a while. When we decided to go forward, we got in touch with Marcos, and he did everything he could to have the car ready and the deal done within 24 hours. Very friendly staff, wonderful techs to show us how to use the many gadgets and widgets, very quick responses with questions. Great all-around experience. More

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Wonderful experience It was a pleasure to do business with from the movement we walk to the dealer to salesman and finance guy. Everybody was so straight up and helpful. H It was a pleasure to do business with from the movement we walk to the dealer to salesman and finance guy. Everybody was so straight up and helpful. Hi pressure no playing around.Highly recommended! More

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