Marcous Morton | Page 10

Was treated very nice at the dealer, and nice and clean environment My overall visit was very pleasant in and out in a short time. if I need a new Jeep, I will definitely come back. environment My overall visit was very pleasant in and out in a short time. if I need a new Jeep, I will definitely come back. More

by mik909 Verified Customer Verified Customer

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I was told the repair would be covered, when I came back the next day it was not covered. I was told I needed an oil change I knew about that and was going to do it myself to save money, but when I was led the next day it was not covered. I was told I needed an oil change I knew about that and was going to do it myself to save money, but when I was led to believe the repair I initially came in for was going to be free I safe do the oil change. Then 2 hours later while I was away from the dealership I got a call telling me the price of the repair. Needless to say it was not covered anymore, I said we just do that instead of both, I was told the oil change was already done. They ended up working on my jeep for over 4 hours. When I finally got it back I was in such a hurry and the ventilation was on full blast I didn’t notice the gasoline smell. It was in my car for three days, and I had to clean up the water bottle and other trash left in my car along with having to clean up the grease that was on the center console. I also had asked as I knew it could possibly take up to 2 hours if I could borrow a loaner vehicle to run some errands while I waited. I was told no we don’t offer that, but we use uber. I had to wait over 40 minutes for the first uber. Then when I was ready to return calling the dealership to speak to the service agent to get a ride back I was told they could not find him but they would send him a message marked urgent. This is extremely unprofessional, I had to wait yet again another 30 minutes after calling and waiting 15-20 explaining to the receptionist that sending a message was not good enough. More

by kconover66 Verified Customer Verified Customer

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Marcous was great but overall I’ve had awful experiences at the dealership. The issues are never resolved and it took an hour and a half longer than I was told for a simple oil change and I missed my appoin at the dealership. The issues are never resolved and it took an hour and a half longer than I was told for a simple oil change and I missed my appointment. Can’t wait for the lease to end and never deal with this dealership again. More

by asaunders995 Verified Customer Verified Customer

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The dealership is stellar. Lots of hard working people getting the job done. Thanks for all of your efforts. Lots of hard working people getting the job done. Thanks for all of your efforts. More

by CSMITH612 Verified Customer Verified Customer

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I have to tow my car to the dealer. I didn't hear from Marcos for 3 or 4 days , then Josh and one of the manager took over my case, they did everything in their power to be sure my expe I didn't hear from Marcos for 3 or 4 days , then Josh and one of the manager took over my case, they did everything in their power to be sure my experience was good and my car waa repair. It took a little longer than usual, but overall my experience at the end was good and I was very satisfied with the service More

by gfm1313 Verified Customer Verified Customer

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Marcous Morton is the absolute best. He made the experience simple and completely stress free. He made the experience simple and completely stress free. More

by J.M.H. Verified Customer Verified Customer

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Great customer service, quick services, in and out quickly. This place has breakfast ( bacon, egg, cheese ) C’mon, where can find this type of dealership. Coming back 4 sure !! quickly. This place has breakfast ( bacon, egg, cheese ) C’mon, where can find this type of dealership. Coming back 4 sure !! More

by al.petti Verified Customer Verified Customer

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The dealership personnel were all very professional. My service advisor, Mr. Morton was very helpful and instrumental in getting my car repaired and back to me. My service advisor, Mr. Morton was very helpful and instrumental in getting my car repaired and back to me. More

by eloisralph Verified Customer Verified Customer

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Marcus was great, he was polite and understanding. The overall service was good and done in a reasonable time. The overall service was good and done in a reasonable time. More

by jaberelsman Verified Customer Verified Customer

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When I arrived to my appointment I had to wait 20 min to be helped. Even though I provided my phone number at check in the dealer’s system had the wrong phone number and if it wasn’t because I went to fi be helped. Even though I provided my phone number at check in the dealer’s system had the wrong phone number and if it wasn’t because I went to find the service rep I would have found out that my vehicle was ready More

by andres_aegp Verified Customer Verified Customer

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