"Good customer service, friendly, they try to help you, I..."
Good customer service, friendly, they try to help you, I had a low credit score and they helped me with that and with the value of my trade.
"Great experience. They had respect for my time and were..."
Great experience. They had respect for my time and were fair with pricing. Marcus gave me good information to help me make a good decision.
"I came in with a mind set on something, and Marcus..."
I came in with a mind set on something, and Marcus understood my situation and helped me choose the perfect vehicle for me. Love my new car
"Marcus Anthony did a great job finding me the perfect..."
Marcus Anthony did a great job finding me the perfect vehicle at a good price. Our family purchased two new vehicles within one week at Sutton Ford.. As with any dealer it is a haggling game till you walk out the door,. My sales man Anthony did a great job of finding me just what I wanted and I feel I got a great vehicle at a fair price. Marcus was attentive and fair from the minute I walked in the door. We went the next day to pick up the 2020 Escape, Marcus said he would have the vehicle and paperwork ready so it wouldn’t take very long. Needless to say, we ended up being there for 3 hours, I feel Marcus did a great job on his end , but the finance guy said he “ would be right with us when he finished with this other couple” We sat for two hours directly across from his office while he was alone in there the entire time. I was quickly becoming very irritated, I felt like I was being taken advantage of- My time is just as valuable as theirs! The next day was Saturday, I noticed on my Ford app that there was a recall on the vehicle already and It needed an oil change soon. I also had a few questions regarding mileage . My husband brought the car back on my Monday. Anthony was off that day, my husband sat for a hour before they told him that. Although he was off Anthony texted me and said he would check on everything first thing in the morning , he went above and beyond. We had to leave it there.. the next day Service , Erik called me and was condescending and spoke to me like I was stupid . Sorry , I’ve never owned an Escape before! Marcus did a great job as far as sales, but I feel the recall should have been taken care of , the oil should have changed and monitors should have been reset before being sold! This was a big inconvenience. I will not be returning there for future service. Marcus Anthony did a great job ! We are very happy with our Escape and everything that he did,
"This is my second Expedition I have purchased at Sutton..."
This is my second Expedition I have purchased at Sutton Ford. I have had an excellent experience both times. Jaime in Service is also awesome to work with. I would recommend your dealership to anyone I know.
"I had a great experience at Sutton Ford! I was able to..."
I had a great experience at Sutton Ford! I was able to get my car, stress free! I would definitely recommend to friends and family!
"From the time we walked in the door, Marcus was awesome...."
From the time we walked in the door, Marcus was awesome. We called ahead, and the car we wanted was warmed up, ready for a test drive. He made sure the process moved as efficient as possible. We were in and out within 2 hours. If you are looking for your next vehicle, see Marcus at Sutton Ford. I promise, you won't be disappointed. We absolutely love it here!!!
"Sutton Ford is a ripoff. They tacked on a bunch of things..."
Sutton Ford is a ripoff. They tacked on a bunch of things to the price of the car. No one wants diamond protection for a window for $500, nobody wants your wax job for $500, nobody needs window etching for $500. This scam is horrible. Just advertise the real price of the car. Never go here, they will just keep adding to the price of the car and tell you that they are competitive. They're not, they are just trying to steal your money.
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"This my 5th truck that I purchased from Sutton Ford. I..."
This my 5th truck that I purchased from Sutton Ford. I love the customer service that the salesman and the dealership in general gives you. I will be a returning customer for a very long time
"We had a great experience at Sutton Ford. We had two..."
We had a great experience at Sutton Ford. We had two vehicles picked out and ended up finding another vehicle that fit into our budget and also had everything both of the other vehicles combined. Our sales rep worked with us and wanted to make sure our purchase worked for us as a family.