Marcus Carson | Page 3

Great customer service from Shawn. I'm loving the new Envision. I will continue to give Heritage and Shawn my business. I'm loving the new Envision. I will continue to give Heritage and Shawn my business. More

by lewisrichard1987 Verified Customer Verified Customer

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On time, appointment and team was ready to go . What more could you want ? Recommend this dealer And team What more could you want ? Recommend this dealer And team More

by wesfajerson Verified Customer Verified Customer

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Absolute worst service dept of any car dealership I have ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . If your service advisor has a day off during the week you are held hostage . No one will give you an update or help you with the status of your vehicle including it being ready to be picked up . They will keep your vehicle a week before looking at an issue even with an appointment without any type of loan car available. These are simple warranty items on newer vehicles and nothing major .They will not hire additional techs and use the same excuse of being short handed . I had planned to purchase another vehicle from Heritage in Rockwall but after having multiple bad experiences in the service dept along with the last two being unexcusable within a 30 day time period there was no way I would ever purchase a vehicle again at this dealership . I was happy to drive 20 miles into Dallas and buy a 2024 new vehicle from their competitor. I’m all about buying local but this dealership makes it impossible . The Manager of this Service dept should be fired , the general manager should be fired for allowing this type of bad service to continue . The owner of this GM franchise should be made aware of this . I plan to also contact General Motors directly and file a complaint. With all this being said “ I am done with Heritage GMC in Rockwall ,TX . More

by MJBRIDGES Verified Customer Verified Customer

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The staff was nice, friendly and helpful. They didn't take that long for the service. They didn't take that long for the service. More

by benjose0614 Verified Customer Verified Customer

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Service was very quick and Marcus very polite. Let me know immediately when my vehicle was ready Let me know immediately when my vehicle was ready More

by GLENDAGILBERT01 Verified Customer Verified Customer

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It's always easy and stress free to bring my car in. It's incredibly convenient It's incredibly convenient More

by LISA.BLAKE.JORDAN Verified Customer Verified Customer

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