Mario Diaz | Page 3

This has been the most dishonest dealership I have ever dealt with—completely untrustworthy. Despite purchasing two Escalades from this dealership on the same day, I was met with nothing but excuses and dealt with—completely untrustworthy. Despite purchasing two Escalades from this dealership on the same day, I was met with nothing but excuses and unkept promises regarding the lease of a 2024 Lyriq. It is absolutely unacceptable for the general manager to look a customer in the eye, shake their hand, and promise to deliver a car at an agreed-upon price, only to later provide a bunch of excuses about needing more time and claiming that they are doing you a favor and getting you out of a negative equity car. Amazingly and conveniently the other car I was interested in leasing is no longer available because the dealership owner sold it. These excuses reflect unprofessionalism and a complete lack of integrity. If you are unable to deliver on a product or agreement, the least you can do is be honest and say, “We’re sorry, but we cannot complete this deal.” This level of dishonesty and mismanagement is unacceptable and leaves a lasting negative impression on your business and more importantly on the Cadillac brand. More

by kfir.bendavid Verified Customer Verified Customer

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Really awesome treatment most importantly the experience of purchasing my New Cadillac Escalade Premium Luxury from Senior Executive Sales Mr.Gus Guerra was truly exceptional so happy an fortunate enough t of purchasing my New Cadillac Escalade Premium Luxury from Senior Executive Sales Mr.Gus Guerra was truly exceptional so happy an fortunate enough to be assisted by him. Also General Manager Mr. Mario Diaz did the impossible to accommodate my Brother and I with two Cadillac Escalades. Vera is the go to dealer don’t think of anywhere else big mistake if you do, they are totally in a different league of their own!! So grateful to Gus and Mario beyond words. Thank you!!! All the best! Eran More

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My experience was very satisfying, Mr. Gus Guerra was exceptionally knowledgeable, respectful and trustworthy. This is hard to find these days. The dealership was incredibly sparkling, cle Gus Guerra was exceptionally knowledgeable, respectful and trustworthy. This is hard to find these days. The dealership was incredibly sparkling, clean and organized throughout. I had the pleasure of meeting the General Manager Mr. Mario Diaz. He introduced himself and gave my wife and I his personal cell number for whatever he could be of assistance. A first for us from a GM at any AutoMotive dealership. Thank you ! Loved the entire experience at Vera. All the best ! Rodolfo More

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Vera Cadillac is the go to dealership! The entire team provides the upmost care and concern for their clients. In all honesty, they make you feel like family. I would like to personally co The entire team provides the upmost care and concern for their clients. In all honesty, they make you feel like family. I would like to personally commend Gus Guerra on his superb customer service. Our sales representative, Lucy, was extremely attentive and made the transaction a smooth one. Vera Cadillac will be our forever dealership! More

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This was by far the best experience I've had buying a car. From the moment I walked in the showroom, everyone was very professional and cordial. I never got the shark feeling at all. Gus the salesman car. From the moment I walked in the showroom, everyone was very professional and cordial. I never got the shark feeling at all. Gus the salesman was very sincere and open about the entire process. The GM Mario Diaz was also excellent, there wasn't any back and forth with the numbers. They found me the best deal that made sense for all of us. I would highly recommend this dealership to my friends and family. More

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What a great experience buying from Vera. They handled the trade of my old truck and purchased of this new truck in one quick and easy transaction. Salesman Gus Guerra and GM Mario Diaz mad They handled the trade of my old truck and purchased of this new truck in one quick and easy transaction. Salesman Gus Guerra and GM Mario Diaz made this the best experience I’ve ever had buying a car at any other dealership. In the end they made me feel like family. I will definitely be recommending them to my family and friends. Thank you!! Frank Peñate More

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The people are very friendly and excellent good costumers service and good communication, good skills and very patient, I will always recommend Vera Cadillac to everyone. Glad I choose them. costumers service and good communication, good skills and very patient, I will always recommend Vera Cadillac to everyone. Glad I choose them. More

by hougensm Verified Customer Verified Customer

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I recently purchased a Cadillac Lyriq with this dealership and my experience was beyond my expectations. First I would like to start off by thanking my sales representatives Gus Guerra and Chad for dealership and my experience was beyond my expectations. First I would like to start off by thanking my sales representatives Gus Guerra and Chad for the best car buying experience in my years of purchasing cars. I came to play hardball and they were more than up for the challenge. They gave me a deal beyond my expectations and I can honestly say without a doubt this is the first time I left a dealership feeling like a true winner in car negotiations but it really was just the determination of the sales representatives to make me happy and feel like family and get me a deal that we all could be proud of and that's what they did. Special thanks to Mr. Mario Diaz General Manager for giving me an experience of a lifetime. More

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I highly recommend Christian Porter at Vera Buick in Pembroke Pines. He is great to work with and he really went above and beyond to secure my new lease. The General Manager, Mario Diaz also participate Pembroke Pines. He is great to work with and he really went above and beyond to secure my new lease. The General Manager, Mario Diaz also participated in the process to assure that the transaction was smooth. I have no reservations about recommending this very professional and friendly dealership. More

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Wonderful service and very attentive. They moved quickly to help get us the best car. They moved quickly to help get us the best car. More

by Aubrey Verified Customer Verified Customer

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