Mario Sanchez | Page 2

1 Star – Disappointing experience after reaching an agreed price and attempting to complete the purchase I am writing this review to share my experience with Mark Christopher Auto Center regarding a agreed price and attempting to complete the purchase I am writing this review to share my experience with Mark Christopher Auto Center regarding a 2015 GMC Canyon SLT 4WD Crew Cab: I live about two hours away and made it clear from my first communication that I needed the true out-the-door (OTD) price before making the drive. The dealership provided a breakdown showing the vehicle price, DMV fees, documentation fee, taxes, and no additional add-ons. The original OTD price provided was approximately $27,026. After discussions, I made an offer of $25,000 OTD, explaining that while the truck had low miles, it was still a 10+ year old vehicle. I later increased my offer to $25,500 OTD. Mario Sanchez contacted me and stated he spoke with management. His exact words were: "And You Win" Based on that communication, I believed my offer had been approved and we were moving forward. I was ready to purchase and was not asking for anything else. I immediately left work early and went to my credit union. I provided proof of pre-approval and explained that I wanted to use my own financing. The only thing needed was a proper purchase order so my credit union could issue the check. Greg Hess agreed to provide the purchase order. The PDF sent to my credit union and me contained blank pages with a vertical black line on the side. My banker reviewed it and confirmed the document was unusable. I immediately notified the dealership and requested a proper signed purchase order. The next morning, after being asked if my credit union received the paperwork, I explained we only received blank pages. I was told it would be resent. Shortly afterward, I received this message: "I just checked looks like that truck sold last night." I was then offered a different vehicle. The disappointing part is that I had: Received confirmation that management approved my $25,500 OTD offer Left work early Gone to my bank Provided financing approval Worked with both my credit union and the dealership to receive the proper paperwork After being told the Canyon had sold, I checked the listing and it was still showing available. I also had another person submit an availability request and they received 2 responses indicating the vehicle was available. I was told the dealership system would update when third-party sites refreshed. I understand vehicles sell and that a purchase is not final until paperwork is signed. My issue is the communication and process. I was actively trying to complete the purchase, but the paperwork needed from the dealership was not properly sent and there communication stopped until the morning, and shortly afterward I was told the vehicle was sold. This review is based on my experience and the written communication I received from the dealership. More

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Mark Christopher has the tools to complete a smooth transaction. Mario Sanchez has the style and knowledge to coach a buyer thru the final stages. I will never buy another Chevy without calling Mario transaction. Mario Sanchez has the style and knowledge to coach a buyer thru the final stages. I will never buy another Chevy without calling Mario Sanchez @ Mark Christopher Auto Center. !!!! More

by cgs.tchavez Verified Customer Verified Customer

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Mario was excellent from the start. He was professional and not pushy. Customer service is excellent. He was professional and not pushy. Customer service is excellent. More

by sakoyakinian Verified Customer Verified Customer

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I had an outstanding experience purchasing my 2020 yukon at Mark Christopher Auto Center. I worked directly with Mario Sanchez, who went above and beyond to make the entire process smooth and completely str at Mark Christopher Auto Center. I worked directly with Mario Sanchez, who went above and beyond to make the entire process smooth and completely stress-free. They listened closely to exactly what features I wanted and never pressured me into a decision. More

by dominguezanthony6 Verified Customer Verified Customer

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Mario was great to work with. He knew exactly what we needed and got it done. He also ensured that the blemishes in the vehicle would be fixed in a timely manner He knew exactly what we needed and got it done. He also ensured that the blemishes in the vehicle would be fixed in a timely manner More

by tarunpatel06 Verified Customer Verified Customer

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I worked with Alex Sarabia and he was great! ! Took care of me, went over everything and made sure to follow up with any additional concerns ! Took care of me, went over everything and made sure to follow up with any additional concerns More

by nickfasheh67 Verified Customer Verified Customer

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Everyone was very helpful and answered all our questions. We felt treated like family. The dealership was clean, organized and energetic. We felt comfortable and informed throughout our car buying experience We felt treated like family. The dealership was clean, organized and energetic. We felt comfortable and informed throughout our car buying experience. Mario went above and beyond to take the time and explain all the features of our new car and help us setup our OnStar. More

by Angelarcarlos01 Verified Customer Verified Customer

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They are the best dealership ever, fast, honest, and willing to negotiate. 10/10 Recommend. willing to negotiate. 10/10 Recommend. More

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Mario was fantastic! We had an appointment at 7:00pm and was coming from Carlsbad for a Tesla. Mario stepped in and saved the day. Other people were looking at the Tesla We had an appointment at 7:00pm and was coming from Carlsbad for a Tesla. Mario stepped in and saved the day. Other people were looking at the Tesla we came to see he started my paperwork. No pressure to buy from him. He made the sale so easy. Jason the finance manager was very friendly and didn’t hassle us for upgrades. I will tell all my family and friends about this dealership. This is the place to go if you need a vehicle. This vehicle was for my daughter. Her first car Thank you, again More

by Cocoagomez1 Verified Customer Verified Customer

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Very helpful and very prompt in helping for your needs. I would recommend to friends and family. I would recommend to friends and family. More

by vanechtenjudy Verified Customer Verified Customer

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