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Cesar Luna
Cesar Luna at Mark Christopher Auto Center

Cesar Luna

Service Advisor

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

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4.6
44 Reviews
4.6

44 Reviews

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44 Reviews of Cesar Luna

April 11, 2026

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Employee Rating

They are the best dealership ever, fast, honest, and willing to negotiate. 10/10 Recommend. More

by johnnyramon007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mario Sanchez

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Apr 12, 2026

Mark Christopher Auto Center responded

Thank you for the fantastic review, Johnny! I’m thrilled to hear that you had such a positive experience at Mark Christopher Auto Center. Your recommendation means a lot to us, and we look forward to assisting you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 10, 2026

Dealership Rating
Employee Rating

drop my truck for an oil change and tire rotation, i found out couple of dys after the back tires are gettin the tread uneven finish, qand they didnt mentioned nothing abot it. More

by quickresponse11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 11, 2026

Mark Christopher Auto Center responded

Thank you for your feedback. I understand your concern regarding the uneven tread on your tires after your recent visit to Mark Christopher Auto Center for an oil change and tire rotation. I appreciate you bringing this to our attention. Please feel free to contact me directly to address this issue and ensure your vehicle is in optimal condition. Your satisfaction is important to me. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Apr 11, 2026

quickresponse11 responded

Jeff thanks for responding i will like to take the truck is brand new and if you can check it to see what can be the cause i will love it thanks

Apr 13, 2026

quickresponse11 responded

Jeff good morning i have pictures of i can stop by and you can check them out, also truck is fairly new 20k miles on it if you need to check the suspension or somenthing let me know to make arragments also i left you a message so i wait for either a call or reponse thanks have a great day.

April 05, 2026

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Employee Rating

Very good customer service , I would like to know a little bit more details about the process More

by joseluisderugama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Hess, Sam Fakhouri, Edy Lopez, Dino Picanzo, Javier Juarez, Juan Fletes, Sam Abdelmesseh

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Apr 05, 2026

Mark Christopher Auto Center responded

Thank you for your feedback, Jose. I’m glad to hear you had a great experience with our customer service at Mark Christopher Auto Center. If you’d like more details about the process, please feel free to reach out, and we will be happy to provide you with the information you need. We look forward to assisting you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 05, 2026

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Employee Rating

Service department was great got me in and out real quick. they had all the parts in stock so the job was completed real quick More

by RLOPEZ24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Jose, Nobu Damon, Jackie Klosky, Tony Lopez, Leslie Fuentes, Avo Injian, Javier Juarez, Juan Fletes, Joe Lopez

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Mar 06, 2026

Mark Christopher Auto Center responded

Thank you for your positive feedback! I'm thrilled to hear that our service department at Mark Christopher Auto Center was able to get you in and out quickly, and that we had all the parts you needed in stock. I appreciate your support, and we look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 05, 2026

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Employee Rating

Service department is great. Wait time for porter to bring vehicle is ridiculous... 20 minutes wait time. Ruined the whole good experience. More

by JBARRENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan (Mechanic) 5 stars

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Mar 06, 2026

Mark Christopher Auto Center responded

Thank you for your feedback. I'm glad to hear you had a great experience with our service department. However, I understand that the wait time for your vehicle affected your overall experience. Our team appreciates you bringing this to our attention. Please feel free to reach out to me at Mark Christopher Auto Center to discuss your concerns further. Your satisfaction is important to us, and we are committed to improving. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 02, 2026

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Employee Rating

The team was very knowledgeable and made the purchase experience very clear and easy. Thank you More

by cesarmartinez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Armando Nuno, Lloyd Beardsley

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Mar 02, 2026

Mark Christopher Auto Center responded

Thank you for your wonderful review, Cesar! I'm thrilled to hear that our team at Mark Christopher Auto Center made your purchase experience clear and easy. We appreciate your feedback and look forward to assisting you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

February 21, 2026

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Employee Rating

The service went good, it is just so time consuming. But expected. Word word word More

by JLH7272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 22, 2026

Mark Christopher Auto Center responded

Thank you for your feedback! I appreciate you taking the time to share your experience with Mark Christopher Auto Center. I understand that service can sometimes take longer than anticipated, and appreciates your patience. If you have any further concerns, please feel free to reach out to me. We look forward to serving you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 19, 2026

Dealership Rating
Employee Rating

Everyone in all departments is very helpful, from service to sales. Great experience for anyone getting service done on their vehicle. More

by yhoyuela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Jose, Nobu Damon, Jackie Klosky, Tony Lopez, Leslie Fuentes, Avo Injian, Javier Juarez, Juan Fletes, Joe Lopez

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Feb 19, 2026

Mark Christopher Auto Center responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with us at Mark Christopher Auto Center and that our team across departments made a positive impact. I appreciate your support, and we look forward to seeing you again for any service needs in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 14, 2026

Dealership Rating
Employee Rating

Services were quick and easy. Cesar had great communication with me and I would definitely recommend. More

by luciaventura89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 14, 2026

Mark Christopher Auto Center responded

Thank you for your kind words, Lucia! I am delighted to hear that you had a quick and easy experience at Mark Christopher Auto Center. It's great to know that Cesar provided excellent communication. I appreciate your recommendation, and we look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 05, 2026

Dealership Rating
Employee Rating

The actual service was perfect. It’s just that you had my car all day and the GPS system is not fixed nor do you have a timeframe when the parts will be in, very disappointed in tha More

by dellab11
Recommend Dealer
Yes

Other Employees Tagged: JC, JC was great in assisting me when I first purchased my car

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Feb 06, 2026

Mark Christopher Auto Center responded

Thank you for sharing your experience. I’m glad to hear that the service itself was handled well. I also understand your concern about the GPS system and the wait for parts, and at Mark Christopher Auto Center, we work to keep customers updated on repair timelines and vehicle functionality. Your feedback helps us improve communication and planning for longer repairs. If you’d like to talk more about your vehicle, please feel free to contact me directly. Your satisfaction is very important to us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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