Marissa Spagnuolo
Marissa Spagnuolo at North End Subaru
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Marissa Spagnuolo

Service Advisor

North End Subaru

757 Chase Rd
Lunenburg, MA 01462

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4.5
21 Reviews
4.5

21 Reviews

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21 Reviews of Marissa Spagnuolo

May 26, 2024

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Employee Rating

We purchase a vehicle less than a week ago and have anything but issues with it. Still have nothing but problems with them fixing the problem. Which has made this experience worst. We haven't even had More

by dmerousi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
May 27, 2024

North End Subaru responded

Hello dmerousi, I first want to say I am sorry you felt your experience was less than stellar, we strive tp ensure all of our customers get the very best treatment. After you picked up your new to you vehicle, the used 2017 Volvo, you called the management staff and complained about some noises that you were hearing in the front of the car, with some shaking on the highway. You spoke with Scott on the phone, and after excessively swearing and not letting Scott to help, the phone call ended. Your wife later called back apologizing for his behavior and expressed the concerns in a calmer manner. Scott assured you that we would ensure that the car you bought was checked out and the noise was fixed. You had stated that the car would not pass inspection. When you brought the car in for us to diagnose, there was no rejection sticker on the car. Regardless, we checked on the tires which were well over half life, but the tread depths were not all the same. To make this situation right, we replaced, free of charge all four tires. During that time, we noticed the shock was needed to be replaced which was causing the rest of the issues. We replaced that part for you again free of charge, from a local auto parts supplier for a quick turnaround. All the while you were provided a vehicle to use free of charge while the repairs were underway. The car was then aligned, and ready for you to pick up. A couple days after picking up your car, that had all the repairs done free of charge, because we stand behind all the vehicles we sell, we received an email telling us that the part number listed was not that from Volvo. Never in our talks did we say it would be. You then demanded that we replace your shocks with Volvo branded parts. I called you back to speak to about this, and again were met with threats and demands. I asked that I call you back on Tuesday when the service department opens again so that I can discuss it with them. You agreed. Before Tuesday came around, you left this review. Albeit leaving out how the people that are employed here have been treated poorly by you in the process. Even in this review, you felt the need to rate employees that you never had any interaction with. Leaving them puzzled and confused reaching out to me to ask who this review was from and why they had been reviewed by you with no interaction what so ever. As for OEM parts, we are a new Mazda and Subaru dealership, we do carry those OEM parts from those manufactures in our shop. We would be more than happy to facilitate you in the inspection process that was explained at purchase. We do not have an inspection station here, and you have 7 days from date of purchase to get one. If finding the time to have your car inspected is hard to schedule, we would gladly make and take your car to get the inspection done for you. Sincerely, Jason Cote General Manager

May 01, 2024

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Employee Rating

The Sales Manager makes sure that you are satisfied with your purchase and that the delivery of your vehicle is as smooth as possible. More

by CINDYQUILT
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
May 02, 2024

North End Subaru responded

We’re delighted to hear you had a positive experience at North End Subaru! It's always wonderful to see customers satisfied with their service and experience. We hope to see you for any of your future car needs.

March 20, 2024

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Employee Rating

Great place to buy a car! I'm on my second vehicle, thanks to Greg, he provided amazing sales service and made everything so easy! I would definitely recommend buying a vehic More

by Jeff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Liddle, Greg Nuorimo, Karen Cusick , Viri Serratos

March 07, 2024

Dealership Rating
Employee Rating

I can't say enough wonderful things about the team at North End Subaru!! I love my new Subaru!! If I could give the team at North End Subaru more than a 5 star rating I would! Thank you!!! More

by Macks19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 06, 2024

Dealership Rating
Employee Rating

I have purchased, now leased 6 times from Greg and his team of professionals over the last 12 years. North End has consistently delivered on the concept that customer service is key to a long term busines More

by Dave Connors
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

February 18, 2024

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Employee Rating

The staff made this purchase easy and smooth. 6th Subaru for this family. 14th & 15th word. More

by murray1218
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Liddle, Greg Nuorimo, Brian Gonynor , Scott Arciprete

February 13, 2024

Dealership Rating
Employee Rating

Great dealership, friendly, efficient. Bough all my Subarus there, this was my fourth that I bought fromBob Waite. Every time a good experience with sales and service. More

by jenniferhilton58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bob Waite, Karen Cusick

October 20, 2023

Dealership Rating
Employee Rating

i had a great experience. I go to North End every time I need a vehicle. More

by AAAD71
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 06, 2022

Dealership Rating
Employee Rating

The customer service is excellent. We were shown the car’s accessories and all our questions were answered. Even after owning the car for several days a customer service representative More

by PC4949
Customer Service
Friendliness
Price
Recommend Dealer
Yes

June 22, 2021

Dealership Rating
Employee Rating

Robert, Marissa and Tom were great to work with, they were helpful and answered all our questions. Financing was a breeze. I would highly recommend Northend Subaru. More

by shaychay2016
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Liddle, Michael Pinto , Rob Laflamme

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