Mark Baker
Subaru Service Writer
Southern Team Hyundai Nissan Subaru Volkswagen
6520 Peters Creek Rd
Roanoke, VA 24019
1,481 Reviews
Write a Review1481 Reviews of Mark Baker
September 16, 2026
After 8 1/2 hours tire was finally replaced, as an apology i received 1/4 tank of gas. I have been a customer for 27 years and the service department needs to be greatly improved. apology i received 1/4 tank of gas. I have been a customer for 27 years and the service department needs to be greatly improved. More
Other Employees Tagged: Melissa Sigmon- SUBARU
September 10, 2026
I put a yes because they do a decent job, but it is SO TIRING. When we go in for a simple service, they always try to get us to do way more service items than we need and make you feel overly concerned t TIRING. When we go in for a simple service, they always try to get us to do way more service items than we need and make you feel overly concerned that something terrible will happen to your car if you don't. A warning light came on because the vehicle malfunctioned. The dashboard says to see the manual, and the manual says to see the dealer. UNBELIEVABLE! They won't fix it without charging a $125 diagnostic fee to clear a light that came on during a malfunction. Maybe it was not a fluke, and then they can charge us to fix the problem if it really is one, but help us see if it is legit or not.... Just nickel and dime you to death. That leaves a bad taste in the mouth. Another example: the battery. This Subaru has the auto shutoff, which we bought an off-the-market switch to disable, so it no longer shuts off automatically. They, of course, diagnosed the battery and wanted like $432 to replace the "special" battery. We went to Advance Auto Parts, got a $150 battery installed, and everything is great... Frustrating and feels underhanded, ALWAYS... I guess that is what society is becoming, which is so sad. Fear and pressure to get you to spend more than you need to. They are supposed to help you maintain your car, not squeeze every nickel out of you that they can... More
September 03, 2026
Efficiency, professional pleasant experience From when I first arrived I was kept updated to the potential problems with my car. Very respectful communication first arrived I was kept updated to the potential problems with my car. Very respectful communication More
Other Employees Tagged: Mark Baker
September 01, 2026
The dealership is great - the Dealer Loyalty Protection warranty we have paid on for over a year is very bad as they denied a valid claim for replacement of left front axle. I will file complaint with BBB warranty we have paid on for over a year is very bad as they denied a valid claim for replacement of left front axle. I will file complaint with BBB against this car warranty company. More
Other Employees Tagged: Mark Baker
August 31, 2026
Yaw always do a wonderful job on my car I love southern team auto service team auto service More
Other Employees Tagged: Mike White, Maria Durham, Danielle Starkey, Melissa Sigmon- SUBARU, Sam Williams, Troy Brickner, Megan Gartmann, Jennifer Tucker

