Mark Baker

Several services due, had dealership do most, I did rest. Not having shuttle service is making getting work done much more difficult. Home situation has changed and arranging transport is necessary, and real Not having shuttle service is making getting work done much more difficult. Home situation has changed and arranging transport is necessary, and real inconvenient. More

by adlambert3 Verified Customer Verified Customer

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service associates were nice and I liked getting the text message with the planned work instead of Mark trying to find me. The car smelled strongly of gas when I left. I fuel injection system was cleaned message with the planned work instead of Mark trying to find me. The car smelled strongly of gas when I left. I fuel injection system was cleaned but I didn't expect gas to be that strong. It did dissipate. Someone from the dealership called me to ask how service was and I said fine except for the strong gas smell and he said. That's good to hear it was excellent. He didn't listen at all and was just trying to get the 5 star rating you all bug me so much about in survey emails. I didn't like that. I do like your service associates so please don't ding them for my comment. it is directed at whoever you hired to call people about ratings. thanks. More

by JUNIORBANK13 Verified Customer Verified Customer

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Excellent customer service, committed to providing the best possible experience. Everyone is friendly and highly professional. best possible experience. Everyone is friendly and highly professional. More

by JBLANTON20 Verified Customer Verified Customer

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Mark Baker is the best. You are lucky to have him on your team. God service and work in a timely manner. You are lucky to have him on your team. God service and work in a timely manner. More

by FRED61 Verified Customer Verified Customer

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Very good Mark and the team was very nice and kept me up to date on what my car will need in the future. to date on what my car will need in the future. More

by CJAELEE Verified Customer Verified Customer

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Got done what I needed in a timely manner One problem was reviewed with me in detail reviewed with me in detail More

by KARENSBLACKBURN Verified Customer Verified Customer

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After 8 1/2 hours tire was finally replaced, as an apology i received 1/4 tank of gas. I have been a customer for 27 years and the service department needs to be greatly improved. apology i received 1/4 tank of gas. I have been a customer for 27 years and the service department needs to be greatly improved. More

by MARINEMOM61 Verified Customer Verified Customer

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I put a yes because they do a decent job, but it is SO TIRING. When we go in for a simple service, they always try to get us to do way more service items than we need and make you feel overly concerned t TIRING. When we go in for a simple service, they always try to get us to do way more service items than we need and make you feel overly concerned that something terrible will happen to your car if you don't. A warning light came on because the vehicle malfunctioned. The dashboard says to see the manual, and the manual says to see the dealer. UNBELIEVABLE! They won't fix it without charging a $125 diagnostic fee to clear a light that came on during a malfunction. Maybe it was not a fluke, and then they can charge us to fix the problem if it really is one, but help us see if it is legit or not.... Just nickel and dime you to death. That leaves a bad taste in the mouth. Another example: the battery. This Subaru has the auto shutoff, which we bought an off-the-market switch to disable, so it no longer shuts off automatically. They, of course, diagnosed the battery and wanted like $432 to replace the "special" battery. We went to Advance Auto Parts, got a $150 battery installed, and everything is great... Frustrating and feels underhanded, ALWAYS... I guess that is what society is becoming, which is so sad. Fear and pressure to get you to spend more than you need to. They are supposed to help you maintain your car, not squeeze every nickel out of you that they can... More

by RYANOKJR Verified Customer Verified Customer

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Amazing place Good people This dealership is the best. Would recommend to family and friends! Would recommend to family and friends! More

by ROBERTDORSS Verified Customer Verified Customer

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Level of service at this dealership is outstanding. Even the waiting area is better than that of many luxury car dealerships Even the waiting area is better than that of many luxury car dealerships More

by MJM0414 Verified Customer Verified Customer

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