Mark Baker
Subaru Service Writer
Southern Team Hyundai Nissan Subaru Volkswagen
6520 Peters Creek Rd
Roanoke, VA 24019
1,487 Reviews
Write a Review1487 Reviews of Mark Baker
October 08, 2026
My experience with the dealership was very positive. I was greeted, welcomed, and checked in immediately upon arrival. I waited at the dealership while my car was worked on. It took almost the exact amo I was greeted, welcomed, and checked in immediately upon arrival. I waited at the dealership while my car was worked on. It took almost the exact amount of estimated time to complete the service. More
Other Employees Tagged: Mark Baker
October 01, 2026
Several services due, had dealership do most, I did rest. Not having shuttle service is making getting work done much more difficult. Home situation has changed and arranging transport is necessary, and real Not having shuttle service is making getting work done much more difficult. Home situation has changed and arranging transport is necessary, and real inconvenient. More
Other Employees Tagged: Mark Baker
September 26, 2026
service associates were nice and I liked getting the text message with the planned work instead of Mark trying to find me. The car smelled strongly of gas when I left. I fuel injection system was cleaned message with the planned work instead of Mark trying to find me. The car smelled strongly of gas when I left. I fuel injection system was cleaned but I didn't expect gas to be that strong. It did dissipate. Someone from the dealership called me to ask how service was and I said fine except for the strong gas smell and he said. That's good to hear it was excellent. He didn't listen at all and was just trying to get the 5 star rating you all bug me so much about in survey emails. I didn't like that. I do like your service associates so please don't ding them for my comment. it is directed at whoever you hired to call people about ratings. thanks. More
September 24, 2026
Excellent customer service, committed to providing the best possible experience. Everyone is friendly and highly professional. best possible experience. Everyone is friendly and highly professional. More
Other Employees Tagged: Melissa Sigmon- SUBARU, Heather Hancock , Jim Thomas, Greg Shortridge, Mike Kazee
September 16, 2026
After 8 1/2 hours tire was finally replaced, as an apology i received 1/4 tank of gas. I have been a customer for 27 years and the service department needs to be greatly improved. apology i received 1/4 tank of gas. I have been a customer for 27 years and the service department needs to be greatly improved. More
Other Employees Tagged: Melissa Sigmon- SUBARU

