Mark Baker

The service work is excellent. The staff is kind helpful and competent. I do not like your scheduling. Get rid of the AI voice. She is not helpful and dishonest thinking you are ta The staff is kind helpful and competent. I do not like your scheduling. Get rid of the AI voice. She is not helpful and dishonest thinking you are talking to a real person. Seems like when the business went from first team to southern team, it became impossible to get a timely service date. More

by SNEAS Verified Customer Verified Customer

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Great experience during service appt, calls were prompt and answered my questions. Very friendly and helpful. and answered my questions. Very friendly and helpful. More

by tsmoore0829 Verified Customer Verified Customer

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I was extremely disappointed with my experience, especially Mark, who I called ahead of time before even having my car towed to the service center. Mark assured me that they would look at my car fir especially Mark, who I called ahead of time before even having my car towed to the service center. Mark assured me that they would look at my car first thing in the morning to assess what was wrong. Never heard back, called office multiple times, only to be told that they could relay a message; however, messages get returned 24-48 hrs later. Finally I Uber to the service center around 3 pm and Mark tells me, that they haven’t gotten to look at it, and that they’re really busy and I didn’t have a scheduled appointment. I wasn’t expecting service ASAP. I just wish that I was truthfully told the details ahead of time as I would have towed my car to my local mechanic. I understand I did not have a scheduled appointment; however, no one schedules to have their car breakdown on 81. Instead I was forced to pay a “re-tow” fee from AAA. More

by Michael Hughes Verified Customer Verified Customer

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They were efficient and answered all of my questions. I feel the express was not quick. I feel the express was not quick. More

by JAMEZFAM Verified Customer Verified Customer

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Great staff, comfortable waiting room, and timely service! It is very convenient to work with the Subaru team at Southern. service! It is very convenient to work with the Subaru team at Southern. More

by NHASTA322 Verified Customer Verified Customer

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Always nice & helpful Comfortable waiting area as well Always nice & helpful Comfortable waiting area as well. Thank you Always nice & helpful Comfortable waiting area as well. Thank you More

by Karenvps1 Verified Customer Verified Customer

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I needed my rear brakes worked on and they were so kind to help me find a discount. Very nice staff! to help me find a discount. Very nice staff! More

by hainesbaby2013 Verified Customer Verified Customer

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Knowledgeable representatives and technicians. Fast efficient service. I really like the new express service facility. It is less crowded than previously. Fast efficient service. I really like the new express service facility. It is less crowded than previously. More

by EHORN820 Verified Customer Verified Customer

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Failed to repair issue on first visit and I had to go back. The issue that needed to be repaired was caused when my vehicle was previously in the shop at Southern Team. back. The issue that needed to be repaired was caused when my vehicle was previously in the shop at Southern Team. More

by ashively22 Verified Customer Verified Customer

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I've always received excellent service. Customer service excellent as well. I always recommend Southern team to friends Customer service excellent as well. I always recommend Southern team to friends More

by HAMM0 Verified Customer Verified Customer

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