Mark Baker
Mark Baker at Southern Team Hyundai Nissan Subaru Volkswagen

Mark Baker

Subaru Service Writer

Southern Team Hyundai Nissan Subaru Volkswagen

6520 Peters Creek Rd
Roanoke, VA 24019

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4.8
1,508 Reviews
4.8

1,508 Reviews

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1508 Reviews of Mark Baker

November 06, 2026

Dealership Rating
Employee Rating

Services are always completed as described. Mark and Team are always professional. Aways a great experience. More

by HILLMAN0098
Recommend Dealer
Yes

Other Employees Tagged: Mark Baker

November 06, 2026

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Employee Rating

I have complete trust in Subaru namely because of Mark Baker. I believe he gives me the best and most honest customer service possible. Every time I call him or talk with him about an issue - he gets it More

by Lisa Bullington Tolbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Sigmon- SUBARU

November 04, 2026

Dealership Rating
Employee Rating

Sales people were great ! The service people also were very friendly - took my vehicle back - showed me to the waitting area - they checked the whole list and when it was fini More

by Kiberteli196798
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Service Time
Service Communication
Recommend Dealer
Yes

November 02, 2026

Dealership Rating
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I love Southern Team’s service department! Courteous, prompt, and effective problem solvers, especially Melissa! They always make getting my vehicle serviced a genuinely positive experience. More

by Steve
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2026

Southern Team Hyundai Nissan Subaru Volkswagen responded

Steve, we're so pleased to hear that you love our service department and that Melissa made your visit exceptional. Providing a positive and effective service experience is what we strive for. We can't wait to serve you again!

November 02, 2026

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Employee Rating

Expensive, frustrating, needs a shuttle service. I dread taking my car for service. They have no courtesy shuttle service, are very expensive and occasionally very slow. More

by MARCYMEADOR
Recommend Dealer
No

Other Employees Tagged: Mark Baker

Nov 04, 2026

Southern Team Hyundai Nissan Subaru Volkswagen responded

Marcy, we're sorry to hear about your experience with our service costs and the lack of a shuttle. A manager will contact you to address these issues. We appreciate your feedback and are dedicated to enhancing our service quality.

October 31, 2026

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Employee Rating

The service department there is honest and dependable Only complaint is that they send way too Many surveys More

by MJM0414
Recommend Dealer
Yes

Other Employees Tagged: Mark Baker

Nov 04, 2026

Southern Team Hyundai Nissan Subaru Volkswagen responded

We're delighted to know you trust our service department's honesty and dependability. We apologize for the survey frequency and appreciate your input. We look forward to your next visit!

October 30, 2026

Dealership Rating
Employee Rating

I was well pleased with the check-in and the service In recent times, I have primarily owned Nissan's Hyundai and now Subaru and I've always been satisfied with First Team attention and service I've gotten More

by hughandkayjanney
Recommend Dealer
Yes

Other Employees Tagged: Mark Baker

Nov 04, 2026

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind words! We're glad to hear that our service and check-in process have consistently met your expectations across different vehicles. Your satisfaction is our priority, and we appreciate your trust in our Expertise and Quality. We look forward to serving you again!

October 29, 2026

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Great dealership! Trustworthy, reliable, professional service department. I drive an hour to use this dealership instead of using one much closer to home. More

by MILLMTNPOTTERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Sigmon- SUBARU, Sam Williams, Star Ritchie , Eric Horn, Mike Kazee

Oct 29, 2026

Southern Team Hyundai Nissan Subaru Volkswagen responded

We're delighted to know you find our dealership trustworthy and reliable. Your dedication in driving an hour to visit us is truly appreciated. We aim to maintain the professional service you value.

October 29, 2026

Dealership Rating
Employee Rating

Kind , answers all questions. Listens seems to care about the customers Without rushing them thru More

by PSOWDER
Recommend Dealer
Yes

Other Employees Tagged: Mark Baker

Oct 29, 2026

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for sharing your experience! We're pleased to know our team listened and cared for your needs without rushing. Your satisfaction is our priority, and we hope to see you again soon!

October 29, 2026

Dealership Rating
Employee Rating

Pleasant salesman. Workers worked very hard on my car. Clean lobby and bathroom. However, I wish you had a soda/water machine. More

by VALERIERIGG3
Recommend Dealer
Yes

Other Employees Tagged: Mark Baker

Oct 29, 2026

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your feedback! It's great to hear you had a pleasant experience with our salesman and team. We're glad you found our facilities clean. Thank you for your suggestion about the soda/water machine; we'll take it into account.

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