Mark Baker

The service department is the worst I've ever encountered. I literally had to argue that I had a recall multiple times just to get scheduled way over a month out. For an airbag issue, this is encountered. I literally had to argue that I had a recall multiple times just to get scheduled way over a month out. For an airbag issue, this is absolutely unacceptable! I hate this dealership and hate their whole process. I'm considering another VW purchase but I'll never give this s hole dealership a penny. More

by MARKDIFFERENT Verified Customer Verified Customer

Report | Print

Good service will come back Good service will come back don't like surveys Happy new year don't like surveys Happy new year More

by jscuda1973 Verified Customer Verified Customer

Report | Print

Very patient and helpful and do a great job of explaining things and answering questions. I always leave feeling positive about my visit to the service dept. things and answering questions. I always leave feeling positive about my visit to the service dept. More

by DARLENEGENE Verified Customer Verified Customer

Report | Print

Staff is courteous and facilty is well maintained. I have been bring suv here since I purchased it. I have been bring suv here since I purchased it. More

by LKIRK1736 Verified Customer Verified Customer

Report | Print

I went in for an inspection and told her I would be back in two weeks for an oil change and tire rotation. Totally MY neglect in scheduling. She said we can do all that you need today. Very grateful . . . I in two weeks for an oil change and tire rotation. Totally MY neglect in scheduling. She said we can do all that you need today. Very grateful . . . I live in Charlottesville. More

by lisakbailey Verified Customer Verified Customer

Report | Print

Great They went above and beyond and Mark and Eric are truly helpful Good work truly helpful Good work More

by williamwhit54 Verified Customer Verified Customer

Report | Print

Team was wonderful. They explained everything perfectly and we able to fix my tire pressure sensors as well. They explained everything perfectly and we able to fix my tire pressure sensors as well. More

by michelle.cooper805 Verified Customer Verified Customer

Report | Print

Busy but they do their best to get your car serviced in a timely matter timely matter More

by MKLWFU83 Verified Customer Verified Customer

Report | Print

They were all so nice and explained everything very well. The wait wasn't that bad, and I got a free inspection of my specific Subaru which is great because since it's as a Subaru place they know exactly wha The wait wasn't that bad, and I got a free inspection of my specific Subaru which is great because since it's as a Subaru place they know exactly what and where to look at on the car. It was a lot of fun chatting with the workers there More

by MIKACHEYROSE Verified Customer Verified Customer

Report | Print

Everyone was courteous, professional, efficient on time and accommodating. The facility is very accommodating and comfortable. and accommodating. The facility is very accommodating and comfortable. More

by SWILLIS5219 Verified Customer Verified Customer

Report | Print