Mark Retherford
Mark Retherford at Sierra Toyota

Mark Retherford | Page 12

Service Advisor

Sierra Toyota

2596 East Fry Blvd
Sierra Vista, AZ 85635

Contact Me
not yet
rated
312 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

18 yrs, 4 mos

Languages Spoken

English English

not yet
rated

312 Reviews

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312 Reviews of Mark Retherford

October 02, 2022

Dealership Rating
Employee Rating

Excellent work by entire staff. Kudos to all. Could not have received a better experience. More

by Edwardcurd64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 29, 2022

Dealership Rating
Employee Rating

Excellent service, only automotive shop in town I’ll use. Always fix issues right the first time and fast service More

by sgt_mccain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 28, 2022

Dealership Rating
Employee Rating

The Sierra Vista Toyota dealership I always immaculate and professional. Mark, the service representative I worked with went out of his way to help solve my problem. Then he worked me in the same day to f More

by R.BERSANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: The lady at the ‘counter’ was very pleasant and efficient.

September 27, 2022

Dealership Rating
Employee Rating

It has change and harder to get appointments. Had to come back after diagnostics a week later to have car fixed. That's the 2nd time this has happen. Not enough technicians. More

by Virginia2serve2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Humberto Pena

Sep 27, 2022

Sierra Toyota responded

Hello Virginia, my name is Austin and I'm the service manager at Sierra Toyota. Having enough technicians to perform work is a shortcoming for the automotive industry. We're constantly looking for more technicians to be able to reduce the time between appointments/repairs but training requirements hinders this process. If you would like to discuss this further please don't hesitate to email. Thank you, Austin Fornof austin@sierratoy.com

September 25, 2022

Dealership Rating
Employee Rating

Very nice service team, convenient ride to and from work in perfect vehicle, efficient and courteous! Thanks. More

by dirkwdeyoung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 18, 2022

Dealership Rating
Employee Rating

The folks at Sierra Toyota are always knowledgable, fast, and professional. I always trust the work they do. More

by silcox_cliff@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Fornof

September 13, 2022

Dealership Rating
Employee Rating

Great service, been with sierra Toyota for several years and 3 new vehicles. Never had a problem with the service they provide. More

by lbendixen1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 13, 2022

Dealership Rating
Employee Rating

After having my tires rotated, one of the hub caps was not put back on correctly, causing it to fall off on my way home. Fortunately, I was able to re-trace my steps and find it laying in the road. I took More

by janaedb06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Julie Ramirez

September 07, 2022

Dealership Rating
Employee Rating

Mark was great! Made sure I knew exactly what work was needed, kept me informed and made my wait time very short! More

by cstocku
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 04, 2022

Dealership Rating
Employee Rating

Love working with Mark. He's very personable and knows his stuff. As always, the service provided is well accomplished and quickly done. Thank you! More

by mfsinaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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