Mark Retherford
Mark Retherford at Sierra Toyota

Mark Retherford | Page 4

Service Advisor

Sierra Toyota

2596 East Fry Blvd
Sierra Vista, AZ 85635

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rated
312 Reviews

Dealership Experience

5 yrs, 2 mos

Industry Experience

18 yrs, 3 mos

Languages Spoken

English English

not yet
rated

312 Reviews

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312 Reviews of Mark Retherford

October 04, 2023

Dealership Rating
Employee Rating

MARK is thee Man! He's always careful to assure me that the mechanics on my car is everything requested to be done! More

by SPAGHETTIGIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 23, 2023

Dealership Rating
Employee Rating

The mechanics are knowledgeable, the staff are courteous, the work is excellent. I won't take my car anywhere else. More

by GERKE2336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 21, 2023

Dealership Rating
Employee Rating

Mark Retherford has a good sense of humor with customers while remaining professional. Service was explained and performed as desired More

by HAPPY31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jared Pangus

September 16, 2023

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Employee Rating

Mark in the Service Department is extremely knowledgeable, professional, and courteous. Always get the correct service at the right time for a fair price. More

by SHAWN.C.SMITH117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marvin Morris

September 14, 2023

Dealership Rating
Employee Rating

Going in I said all I wanted was an oil change, oil filter change and tire rotation. Nothing more was needed.When the car was ready I was told that a new engine air filter was installed. It didn't need More

by patrita5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Staci S.

Sep 14, 2023

Sierra Toyota responded

Hello Patrita5, I'm sorry for your experience at Sierra Toyota's service department. All repairs are supposed to be authorized before completion. I would like to look into what exactly happened during your service visit. When you're available send me an email and we can figure this out. Thank you, Austin Fornof Service Manager austin@sierratoy.com

August 20, 2023

Dealership Rating
Employee Rating

Very professional, knowledgeable, friendly, courteous, fast, and reliable. I feel that the local dealership is the best in Sierra Vista, AZ, More

by PKOSIOREK
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

August 17, 2023

Dealership Rating
Employee Rating

This is the only place in town that I can trust with my cars. Thanks, sierra Toyota! More

by rafquinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melanie Tucker

August 15, 2023

Dealership Rating
Employee Rating

Mark Retherford quoter a price and the service in under prices. i'm a retiree and I was surprised. More

by dptyree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 13, 2023

Dealership Rating
Employee Rating

We are an all-Toyota family, and that is largely due to the Sierra Toyota service department. They have proven to be consistently efficient and trustworthy. We've never been misled by them on any required More

by ZZJIMCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Fornof, Jared Pangus

August 13, 2023

Dealership Rating
Employee Rating

Mark was quick on setting up an appointment and following up the day after repair to insure it was working. More

by rlcline79
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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